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“Our stay was very pleasant!” 5 of 5 stars
Review of Comfort Inn Splash Harbor

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Comfort Inn Splash Harbor
2.5 of 5 Hotel   |   855 Comfort Plaza Dr., Bellville, OH 44813   |  
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Ranked #2 of 4 Hotels in Bellville
1 review
“Our stay was very pleasant!”
5 of 5 stars Reviewed December 29, 2013 via mobile

My extended family(17 in all) spent Christmas night here. The staff was so pleasant and friendly. They allowed us to use the Breakfast Room for our Christmas dinner and gift exchange. The rooms were nice and the waterpark was fun for kids of all ages from my oldest nephew (age 10) to my youngest nephew (age 5 months). We will come back for sure!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIGuestServices, Manager at Comfort Inn Splash Harbor, responded to this review, December 30, 2013
Thank you for your kind words. Our Team here at the Comfort Inn Splash Harbor strive to give excellent service to all of our guests. I am glad to hear that our staff helped you and your family to have a great Christmas and we look forward to your return visit. Thank you again for your kind words.
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110 reviews from our community

Traveler rating
    42
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    12
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    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Mansfield, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 28, 2013

We took our children and grandchildren for part of their Christmas presents. We all enjoyed the pool and hot tubs. The rooms were clean and the staff was friendly and accommodating to our needs. It was a four-star hotel at an affordable price.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIGuestServices, Manager at Comfort Inn Splash Harbor, responded to this review, December 30, 2013
Our Team here at the Comfort Inn Splash Harbor would like to extend a warm thank you for your words of praise. We try to exceed our guests expectations and provide extraordinary service to each of our guest. We look forward to your future visits.
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Middleburg Heights, Ohio
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed December 1, 2013

We stayed here for one night on the way back from COSI in Columbus. My kids were so excited once they saw the pool, as was I. We waited, and waited to check in. Finally after checking in and going to our room, I thought perhaps we should have just gone home. The room was not very clean, there was a dirt ring around the tub, the pillows were not comfortable and there was noise all night long (not sure what it was if they have a rodent problem, as the noise came from between the walls). The splash area was fun, but overcrowded as there was a birthday party there, and kids were getting pretty rowdy. Then breakfast...they really should not offer it. The orange juice was watered down to the point of tasting more like water. The rolls were hard, no hot water offered for tea, everything was just bad; we stopped for a real breakfast on the way home.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIGuestServices, Manager at Comfort Inn Splash Harbor, responded to this review, December 30, 2013
I would like to apologize on behalf of our Team here at Comfort Inn Splash Harbor for the issues you encountered during your stay. We strive for quality cleanliness, food, and service for each of our guests. I am unsure as to why your room was less than satisfactory, as this is not our normal. I would hope that you were offered another room if you had come to the desk and reported the dirty room. We train our staff to please all of our guests. For this I apologize again. Our breakfast attendant does need to change the orange juice at times as it runs out. She tries to stay on top of this, but since she is not drinking it she would only know it needed changed if told by a guest. Again, I apologize for the inconvenience this may have caused. I also want to apologize for our water park being crowded. We do offer birthday parties to outside guests, we do try to keep the number down so our guests can also enjoy the pool. At times, when we have a full house of 100 rooms it does tend to get busy. I do want to extend an apology for all of these things, and hope you may choose to return in the future.
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Columbus, Ohio
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 11, 2013

We were very happy with this hotel and the Splash Harbor which was a real attraction for us. The pool area was even better than we had expected. Our kids loved the slide and splash pad area. It really was a great time for our family, so much that we would like to come back and would recommend it to friends. The rooms were very clean and had the amenities that we needed. It is an older hotel, but they have kept things up to date in most areas. We had the breakfast in the morning and thought it was very good. The Der Dutchman is also just across the parking lot, which we ate at for lunch. The service was great and it was an overall wonderful stay! We may even choose it over Great Wolf Lodge, just because it worked so well for our family.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIGuestServices, Manager at Comfort Inn Splash Harbor, responded to this review, December 30, 2013
Our Team here at Comfort Inn Splash Harbor are so happy to hear how great of a time you and your family had with us. Our goal is to exceed each guests expectations so they may have the most wonderful relaxed time with their families'. I am proud to hear that our staff and amenities have accomplished this for you. We eagerly await your future return to our hotel. Thank you again for your kind review.
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Western PA
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 26, 2013

This is our second trip to the Comfort Inn at Splash Harbor, both times we stayed in between our trip down to the southern part of Ohio near Kings Island and the Zoo. This time we stayed the first room we got was not cleaned well at all! Yuck. We went to the desk and they did switch our room and it was much cleaner, but still the rooms need cleaned better and updated big time! Breakfast was ok. Typical breakfast at the hotel and the game room was a nice attraction and so was the popcorn machine. The water park honestly we all had a great time at. Needs less chemicals in the pool - way to strong. None the less a good time though. You can judge from that.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIGuestServices, General Manager at Comfort Inn Splash Harbor, responded to this review, October 30, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Splash Harbor.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanliness of your room on your recent visit. I assure you this is not our standard and apologize for any inconvenience this caused you. I have shared your feedback with our Housekeeping Team to ensure we handle these types of situations differently in the future.

We understand some people are more sensitive to the chemicals of an indoor pool and try to take that into consideration while continuing to follow the guidelines in place by the health department. As a result, we apologize for any inconvenience you and your family have endured.

Again, thank you for your time and valuable feedback. If you would like to discuss anything in further detail, please feel free to contact me direct at (419) 886-4000. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Bellville.
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Wadsworth, Ohio
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 9, 2013

Splash Harbor is nice, but it is not a "water park," as much as a pool with water features and a slide. Our two year old loved it, but our two teenagers were quickly bored.
The hotel itself, was clean and the staff was nice. The only complaint I would have was that the exterior doors in Splash Harbor were propped open for air movement and guests and staff alike were standing just outside of them smoking. The smoke was blowing straight inside. :(

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 19, 2013 via mobile

We attended the super bike race at Mid Ohio Sports Car Park and came back to a super clean room with a huge jacuzzi tub. We toured the entire facility and had breakfast the next morning. The bed was comfy, clean,. You can walk to McDonald's or KC's and have a meal. The staff was super friendly. I have seen many negative posts about the Christian materials in the gift shop etc. I myself found it refreshing and didn't mind at all. We would stay here again!

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Splash Harbor

Address: 855 Comfort Plaza Dr., Bellville, OH 44813
Phone Number:
Location: United States > Ohio > Bellville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Bellville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Splash Harbor 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Comfort Inn Splash Harbor Hotel Bellville
Comfort Inn Bellville
Splash Harbor Comfort Inn
Bellville Comfort Inn
Comfort Inn Splash Harbor Bellville, Ohio

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