After reading the other reviews, should have known better, but the other hotel we were staying at for the night was booked, as were most of the other ones in the area.

Price was great and was allowed to check-in early, but those were the only good things.

The room smelled so much that my three children were coughing the entire night. While a light cleaning was done before we checked in, a serious DEEP cleaning was needed before allowing guests in the room. There was dust all over the lamps. There was crusty dust along every wall and every corner. The inside of the toilet was not cleaned.

We were on the first floor, and the single pane curtains would not close all the way, so people could see right in our room as we were sleeping.

My son and I slept on the sofa bed. The undersides of the cushions were torn.

Lastly, we were a little nervous about there not being a front desk person on duty from 11pm-7am, but were at least comforted to know the front doors would be locked for our security. However, when I went out to my car at 6:30, the front door was completely unlocked with no one on duty

I've read the management responses to the other poor reviews, and expect the same "Sorry for this slip-up" excuse, but ten minutes worth of detailed cleaning before allowing a room to be available would have gone a long way.

We are not picky people, but this was by far the worst hotel experience of my adult life. My wife slept with her clothes on because she did not feel clean. My kids were in tears because of the smell. I have no problem with outdated decor, limited services, etc in this price bracket, but there is NO excuse for not having clean rooms that do not smell.

The room smelled. The room was not dusted. The floor was filthy. The sheets were dirty. Do not stay here. Sleep in your car... At least that's clean and safe. Should be condemned .its by far the worst hotel ever....want my money back

My husband and I booked this room. (Aug. 18th), we "checked in" around noon, I did my usual hotel bed bug check on the mattress, sprayed the bedding with Lysol and went out to our event planned for the day. We came back around midnight (tired) ready for bed. I went to the bathroom and saw a roach crawling along the tub! (& I don't do roaches!).
We grabbed our suitcases went to the front desk to explain our dilemma, the lady (don't know her name) stated the desk was closed & she couldn't refund me but if I called in the morning when "Ashley" came in, she would be able to help us.

Needless to say, when I spoke with Ashley in the morning & explained what occurred, she said "oh I can definitely take something off". I asked how much, she said $30!? I explained that per the lady at the desk we would be refunded & that we didn't sleep there! When I asked for the manager, she said she (Christina Simpson) would not be in until Monday....then she said "I'll give u full refund is there anything else"!? (With an ATTITUDE).

I will be contacting the manager Mon morning and I will be checking my account for my FULL refund!
Never no more, I'll continue my stays at the Marriott or Hampton!

The hotel is very well maintained and it's situate near the mall so you can easily grab things.. The gas station is also very near.. Giant eagle is also a mile away.. Highway is easily accessible from the hotel..