My husband and I booked this room. (Aug. 18th), we "checked in" around noon, I did my usual hotel bed bug check on the mattress, sprayed the bedding with Lysol and went out to our event planned for the day. We came back around midnight (tired) ready for bed. I went to the bathroom and saw a roach crawling along the tub! (& I don't do roaches!).
We grabbed our suitcases went to the front desk to explain our dilemma, the lady (don't know her name) stated the desk was closed & she couldn't refund me but if I called in the morning when "Ashley" came in, she would be able to help us.
Needless to say, when I spoke with Ashley in the morning & explained what occurred, she said "oh I can definitely take something off". I asked how much, she said $30!? I explained that per the lady at the desk we would be refunded & that we didn't sleep there! When I asked for the manager, she said she (Christina Simpson) would not be in until Monday....then she said "I'll give u full refund is there anything else"!? (With an ATTITUDE).
I will be contacting the manager Mon morning and I will be checking my account for my FULL refund!
Never no more, I'll continue my stays at the Marriott or Hampton!
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- Also Known As:
- Homestead Studio Suites Cleveland/Beachwood Hotel Beachwood
- Homestead Beachwood
- Homestead Suites Beachwood
- Homestead Studio Suites Beachwood
- Beachwood Homestead Suites
- Extended Stay America - Cleveland - Beachwood - Orange Place - North Ohio