After seeing all of the reviews that were either 1s or 5s, I figured I would weigh in. My experience is generally based on staying at Residence Inns/Fairfield Suites -- which can easily be twice the price. Probably more expensive because they have a breakfast and dinner buffet (which I never/rarely took part in as I try to make my own, healthy food), and because they clean it every night (not necessary in my mind).

Extended Stay America seemed to go after just offering a kitchenette and a decent room for a very good price. They met that goal in my eyes. Nothing spectacular, nothing tragic.

Lobby gal was checking in/chatting with a nice young man. She didn't really acknowledge my presence. I can imagine it must be challenging for the management team. How do you teach manners and hospitality and common courtesy to some folks who may have never experienced it themselves? The young man mentioned she should check me in first, so she did (I made reservation thru hotels.com) -- and I thanked him. Once she turned to me, she was polite and efficient. Small tweaks to her training, she could be vastly improved. It doesn't take much to make for a good impression by simply saying "Hi, I'll be right with you after I check this gentleman in."

I was there only briefly (Mon & Tue night) to check it out due to wide ranging positive and negative comments on TripAdvisor. The lobby showed some construction worker boot footprints (maybe add a bristle brush outside to help), but it was a rainy evening. The hall rug was clean. The room was very clean and nice. Bed and towels were fine.

Regarding the kitchen. When I come next time, I now know I need to bring: real glasses (not plastic) for beer/wine; real knives so I can prepare meals; a coffee mug that doesn't seem so industrial. You get the picture. It seems that they stocked the room for folks who don't really use the kitchen to prepare meals from scratch. So if you just heat stuff up, or barely want to cook anything, then it might not matter to you.

The management staff and crew have been very accommadating since ive been here. They have made me feel if i was at home. The overall stay has been a great experincBeachwood e. The service has been great, fresh towles as needed, clealiness a 10 and the staff has been great. The location is great. It offers conveinet shopping while here. While on bussiness in Cleveland area I will continue to chose the Beachwood location. Could not ask for a better stay

First, the personnel was very good at what they do. Whitney, at the front desk, was very personable, professional and very helpful as were the other employees.
Second, the facility condition could use some attention, i.e. stains on the carpet in the last room I occupied and the zoneline heater in the first room didn't work well either heating or cooling.
Third, parking was adequate and the facility is located in a pleasant location.
Fourth, the only real drawback was the cigarette smoke and smoking smell, especially on the third floor although I always get no smoking rooms.

The employees made my stay very nice and this is the second time in a year I have chosen to stay there.

Recent reviews seem a little overheated. In reality there's nothing about this property to frighten the horses, and I'd have no qualms about staying here. The carpets in the public areas are, to be sure, pretty badly stained -- which perhaps creates an unfavourable first impression -- and a little washing of the windows from outside also wouldn't go amiss. But the rooms themselves are clean and well-appointed, as are the appliances (the state of the refrigerator and microwave, if present, are usually a good indication of how seriously the management takes the critical hygiene items). Nor did I notice any unusual odours, beyond the usual faint aroma of pine-scented cleanser one finds in such establishments. If you've stayed in other properties belonging to the same chain, nothing about this one -- good or bad -- ought to cause any surprises.