We travel frequently and always book a queen or king size bed to ensure we sleep comfortably as we usually drive to our travel destinations. I booked a queen size bed and we received a size full. When I mentioned to the desk staff we received the wrong size bed I was informed that is "their" size queen. I didnt know that queen size beds came in different sizes. Also the bed felt like I was sleeping on a card board box. The bedding was paper thin and too small for the bed. With two people sleeping in the bed we were extremely uncomfortable. We had a long weekend visiting family and planned to stay an extra night so that we could get a good night of rest before our travel back home. Due to the room conditions we ended up taking a nap and checking out extremely early and checked out early so we could beat morning traffic, drive home and sleep in our own bed. The bathroom door did not shut in our room. There were rips and stains on our bedding. The hallway carpet had many large stains and an extremely foul oder. I addressed the oder to the hotel staff and asked why it smelled so bad and all they told me was "they knew nothing about why the hallway smelled." When checked out I was asked about my stay and I addressed all the issues again to the desk staff and all that was told to me was that all the rooms had new box springs and mattresses and she was surprised we were so uncomfortable. I was told there was no manager available to speak with about how terrible our stay was. When checking out I also inquired about getting a receipt for my credit card payment from when I checked in and never received one. She was very quick to cut me off and tell me I get it when I check out. The staff didn't seem to care about any of the problems we had during our stay. We travel frequently and usually try to find a good deal on a hotel. I have stayed with this chain before in my hometown and had a great experience and thought it was a great value. We normally stay at the Hilton when we go to Cleveland because we know what we are getting for our money. I thought I would try something different this time and see if we could save a few bucks and it was the worst decision ever. My back and neck and are still sore from the terrible sleeping conditions and next time we will stay at the Hilton. I also would like to add that had we stayed at the Hilton instead of this chain on this weekend I would have only paid $40 more. I will never stay at this chain again.
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- Also Known As:
- Extended Stay America Beachwood
- Extended Stay Beachwood
- Beachwood Extended Stay
- Extended Stayamerica Cleveland Beachwood
- Extended Stay America - Cleveland - Beachwood - Orange Place - South Ohio