I decide to try this hotel after staying across the street so glad I did-staff is just so nice and welcoming. Good location not fancy good value comfortable.

I relocated to Maryland in October of 2006. I make several trips a year to Cleveland to visit my mother that lives in Bedford Hts, Ohio. I always stay at the Extended Stay Cleveland - Beachwood because of its safe convenient location and outstanding commitment in customer service. Management and staff are always willing to accommodate me with remarkable kindness and hospitality. The comfortable and functional rooms are always clean and neat. I also appreciate the convenience of having the free wireless internet in my room. The hallways and common areas are always neat and clean. My favorite restaurants, stores, and doctors office are all located within walking distance of the Extended Stay Cleveland - Beachwood. The grounds of the Extended Stay Cleveland - Beachwood are always well manicured (free from paper and debris). Even in the winter the parking lot is always plowed and the hotel entrances are shoveled.

I commend the entire management and staff team at the Extended Stay Cleveland - Beachwood for always creating a memorable and exceptional experience for me.

Sincerely,
R. C. Hill

I chose this hotel based on trip advisor traveler reviews. I just needed a clean, safe place to stay one night while I attended a funeral. The hotel wasn't that easy to find as there were no signs indicating where to turn off of the main road, Chagrin Blvd., and the Orange Place sign was very difficult to see in the dark. There was no covered area close to the door to park for unloading your luggage. You had to haul your luggage across the parking lot. There were luggage carts, but not practical in the dark, with snow in the parking lot. The lobby screamed "low budget;" the most barren and unwelcoming lobby I have ever seen. The clerk would not give me any receipt of any kind for my payment, stating that I would be sent a receipt from Expedia. I've never not been given a receipt at a hotel. She warned me that the hotel desk would close at 11:00. I don't know what travelers arriving after 11:00 are supposed to do.

It snowed about four or five inches overnight, and the plow truck was clearing the parking lot at 8:00 AM when I was leaving. I was glad I didn't have to leave early in the morning.

The heater in the room made a lot of clicking noises. There were no amenities in the bathroom except soap, not even a plastic shower cap. However, the clerk did say when I checked in that I could come down and ask for something I needed. Not exactly convenient. So, I advise planning ahead if you need a hotel-supplied toiletry. In the morning, I found the coffee pot was very grungy, and an old coffee filter bag was still in the brew basket. It was annoying to have to scrub, rinse, and dry the coffee maker before I could make coffee. Of course, there was no dish detergent. The iron leaked all over the ironing board and the dress I was ironing. I didn't see the small print on the iron stating that it turned off after 15 minutes until it turned off while I was using it. You have to push the red button on it to get another 15 minutes.

On the plus side, the kitchenette looked clean, though I did not use either the stove or the refrigerator. The mattress was firm and comfortable enough, though a bit squeaky. The room was a comfortable size, and it and the bedding appeared clean. I did not hear much noise from the other guests or the elevator, just the sound of footsteps from the floor above. Relative quiet is always good. I got a decent night's sleep. Apparently, I was too tired to be kept awake by the clicking sound from the heater.

Room very clean and there was everything we needed to seem like we were at home. Hotel staff very nice, friendly and helpful. Great, safe location, super close to freeway and easy access. Very reasonable price for everything they offer. Loved this hotel, and will definitely stay here again. Highly recommend.