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“Enjoyed our Stay” 4 of 5 stars
Review of Hotel Victor

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Hotel Victor
3.5 of 5 Hotel   |   Albert Place, Victor Harbor, South Australia 5211, Australia   |  
Hotel amenities
Ranked #6 of 6 Hotels in Victor Harbor
Ballarat, Australia
Top Contributor
118 reviews 118 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
37 helpful votes 37 helpful votes
“Enjoyed our Stay”
4 of 5 stars Reviewed August 26, 2013

It was our first time staying at the Hotel Victor. Stayed for 3 nights (wed - Sat) in room 18 with a view of the reserve and ocean, but not a direct view of the sea. It was located at the end of the hotel which we preferred as it can get busy on Friday night and noisy from the bar below. The room was very clean with two beds pushed together to make king-size bed that was comfortable for us. Bathroom is small, but it is described as an en-suite bathroom so we did not expect it to be large at all, suited us just fine. We had the carvery for two nights which was good, there is a lot of food so one can indulge a bit to much as we did on our first night, second night we cut back big time. Standard breakfast available and one can purchase a hot breakfast if desired. Reception staff Jo and Jane were fantastic and were happy to accommodate our needs. Dining staff Russell and the girls were very nice, polite and helpful. Would defiantly go back when we visit victor Harbor again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hotel Victor, responded to this review, August 27, 2013
Thank you for your comments, particularly regarding the good service by our staff. It is very pleasing to receive this type of feedback. We look forward to your next visit to the Hotel Victor.
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70 reviews from our community

Traveler rating
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    16
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Milan, Italy
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed August 14, 2013

Old hotel without lift closing reception at 8 pm. Small room awful bathroom lights not working.I am not recommending it as it was really a bad experience. Hope they are better in the summer season.................;.;;......................

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hotel Victor, responded to this review, August 15, 2013
Thank you for your response.
As always, I appreciate all comments on our hotel but in this instance I feel I need to reply to give an accurate picture.
As stated on our website and booking page, all our accommodation is on the first level with access via stairs. We do have a chair lift for those not able to negotiate stairs and we always offer guests assistance with their luggage to their room.
Whilst our reception does close at 8 pm, we direct all reception inquiries and telephone calls to our Norfolk Bar, which is open until 12 midnight.
If the bathroom light was not working I would suggest that possibly the globe was blown, which would have been replaced as soon as we became aware of it.
Rest assured, you will be looked after when you stay at the Hotel Victor.
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Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 31, 2013

Clean rooms but bring your own toiletries, shampoo, soap etc unless you like dispensers filled with homebrand soaps,shampoos and conditioners. Great views from the room overlooking Granite Island. Nice meals from hotel restaurant.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hotel Victor, responded to this review, June 2, 2013
Thank you for taking the time to give some feedback from your stay with us. The subject of toiletries (shampoo, conditioner & soap) has been an item for considerable discussion over some time. Whilst the product we use is a better quality than Homebrand, I do understand that some guest prefer individual packaging for these items. We will continue to monitor guests comments on this matter.
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Surfers Paradise, Australia
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 16, 2013

We booked 4 nights at the HOTEL VICTOR in May 2013 with an emailed booking printout that confirmed "BED & BREAKFAST SEAVIEW KING". The breakfast inclusion was also confirmed over the telephone. After our first night, we looked forward to our breakfast only to have the staff and manager refuse to include the breakfast in the rate even though I produced the booking printout.

We checked out at 9.30am and by 10am were checked in to the Comfort Inn Victor Harbor - just next door. The Comfort Inn was $15 per night cheaper than the Hotel Victor and the room was much bigger. The Comfort Inn staff were so polite.

The HOTEL VICTOR was far from full occupancy and yet the management was happy to loose $390 (our remaining three nights) rather than honour what was clearly in black and white on the booking printout.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hotel Victor, responded to this review, May 19, 2013
This customer booked accommodation with the hotel asking for a special rate that we had offered for a Family Reunion at the Hotel a month earlier.
As this booking had nothing to do with the Family Reunion the Hotel staff correctly pointed out to the customer that this special rate was not available. The customer decided not to stay at the Hotel, and we did not apply any late cancellation fee. End of story.
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Adelaide, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 7, 2013

Booked the Seaview spa room January 2013 for our anniversary intending to have a meal that evening in the restaurant. The spa did not work, the maintenance person was not available until the next day and the manager was not contactable. This was mid afternoon on a business day. We left and booked into the Country Comfort next door. The manager (David) would not issue a refund. Ended going to the department of consumer affairs who obtained a refund for us. The spa room (only 1) has an extra room with cooking facilities which you cannot use due to health regulation & the bedroom only has a small analogue TV. Do not stay at this hotel.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hotel Victor, responded to this review, May 12, 2013
Money has been refunded less booking fees. A rather one sided report, I'll leave it at that.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 10, 2013

We stayed at Victor Harbor at the Hotel Victor as part of our anniversary trip. We loved it, it was clean and comfortable and the view from our room watching the sunrise over the causeway to Granite Island was an added bonus. Yes the hotel is old and obviously worn in places but the room was serviced daily, the staff were helpful and polite and we slept well. Incidentally the rest of our stay was in 4/5 star hotels in Adelaide so we are quite fussy! We didn't eat in the restaurant but we found the bar staff were also helpful when we stopped in for a drink.

Room Tip: I think it's worth a seaview.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hotel Victor, responded to this review, April 14, 2013
Thank you for your response. It was particularly pleasing to hear your comments on our staff customer service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aldinga
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 11, 2013

We met friends in Victor Harbour & decided to go to Hotel Victor for a catch up. Our order was taken at the bar by a very disinterested and barely polite bar keep and then we waited for over half an hour for a bowl of chips and a few slices of garlic bread. We graciously said thank you and my friend asked for serviettes and was abruptly told, "you can get them yourself just inside the door." We were so dumbstruck by this lack of common serving courtesy that we all burst out laughing. At least our snack wasn't ruined. The chips, though not piping hot, were quite tasty. The location is central with nice views, however, we probably wouldn't go there again. Customer service is important to the overall experience.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Victor

Address: Albert Place, Victor Harbor, South Australia 5211, Australia
Location: Australia > South Australia > Victor Harbor
Amenities:
Bar / Lounge Free Parking Restaurant Room Service
Hotel Style:
Ranked #6 of 6 Hotels in Victor Harbor
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Victor 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
The Hotel Victor offers 33 quality rooms with ensuite facilities. All rooms offer a secure & comfortable environment for business or pleasure travel.The Hotel Victor is located in the heart of Victor Harbor overlooking Encounter Bay and Granite Island. Sandy beaches, golf tours, spectacular scenery, wildlife and a multitude of attractions and activities are all close at hand. ... more   less 
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Also Known As:
Hotel Victor Victor Harbor, South Australia

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