We stayed here in January, on a package of room and dinner in the restaurant, with breakfast to the room.
The room was very spacious, had nice decor and was in a great position, near the pool and a lovely short walk to the restaurant. To say we booked a romantic break package, it was a shame that the bed was 2 singles pushed together, with the matresses being felt under the sheet lol.
The evening meal was fantastic - excellent food,nice restaurant setting, drinks not too pricey.
To be picky - for the star rating there were a few things that weren't great. There was no water in the fridge, and we were unable to locate the pura tap in another building. The glasses didn't match and there was no travel compendium to advertise local attractions, or the restaraunt menu etc.
The pool needed a clean, and wasn't actually open in the morning, but was spacious and attractive.
Breakfast was nice, but we were asked to specify a time for delivery to our room, it was 15 minutes after this time, but when I called to check with reception, I was told that there was actually a 15 minute window, which is fine (if you know that). The milk and yoghurt were a tad warm, but the warmed croissant was yummy and it was a really good selection of items for breakfast. You have to return your basket to reception which is I assume to aviod problems with crawling insects.
I would say the staff could be more friendly, the cellar door in particular was amazing how they closed at 4.30, but at 4.26, they wouldn't let guests that had just spent time checking in taste wine in order to decide what to order at dinner! one of the less friendly cellar doors I have visited. The attitude appears more that they are doing you a favour by letting you stay in their hotel.
As I say, being quite picky, some thinkgs weren't (in my opinion) up to the star rating standard, but they were very minor things, but sometimes the little things do affect your experience, and they were all things that could be rectified for a few $$ and I probably had fairly high expectations after reading the website, the price of the stay and the fact that it was a rare romantic getaway.
I would stay at this hotel again, and would most definately eat here again.
Location of all rooms would be good at this resort, it is away from the road and in a horseshoe arra...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Sir/Madam, Thank you for feedback. Your valid points have already been rectified since your visit due to new management. I trust you will see the small but important changes in your return, for example - a bottle of water is now in the fridge, proposed pre dinner Serafino wine tasting for guests only in our beautiful foyer and offer breakfast in the restaurant only..and thats just a few. regards New management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.