When we arrived for our 11am sitting, right on the dot of 11am, the doors were open, but there was no-one to be seen. There was another couple waiting in front of us. We could hear voices in the kitchen and a staff member came in through the front doors, saw us all standing there and simply ignored us! We heard her tell the other staff that there were people waiting, but still no-one came out to greet/seat us. Eventually, someone poked their head around the counter and told us to go and sit down! Definitely not a good start. It would have been nice to have been seated properly. Then, we found that there are no toilets available, so my friend had to leave and find a public toilet to use! The service was strained. The lady serving us was nice enough, but you could tell that she wasn't really interested. Also, they had this young boy - no joke, he was about 9 or 10 (maybe younger?!) serving as well.He was sweet and I appreciate that it's good for young kids to 'learn' in the family business, but it wasn't really suitable here and not in-keeping with type of establishment it is and the high prices customers are paying to be given good food and service. For me, high tea is not just about the tea/food, the service plays a big part of creating the atmosphere - and this place ain't got it! There was just a laminated card on the table, describing the types of tea on offer - it would've been nice to have been talked through them because the cards didn't enlighten us much. They need more staff and the staff need to be dressed a bit more in-keeping with the place. Our 'waitress' wore jeans! The decor is nice and the food was lovely (although not worth $39 per person!). We also didn't like the fact that we didn't get served tea until the food had been out for ages. We had to stop eating and wait because we all wanted a drink before we had anymore! At the end, when we went up to pay, they told us that they don't have credit card ot eftpos facilities! That is just silly, particularly when you are charging $39+ per person! Luckily, we had enough cash to cover it, otherwise we would've had to go and find an atm and come back. It would've been nice if they mentioned the lack of card payment facilities when we made the booking. Nice, but over priced and I won't be going back again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.