Stayed at the Berri Resort Hotel 12 years ago. It was great. So, when we decided to visit the region we chose it. Arrived for a 6 night stay. Discovered the toilet was running (cleaning seal still over it!). Reception told us to wait for it to refill after flushing. Told them we hadn’t used it and it was like it when we entered the room. They said a repairman would come and fix it. 30 minutes later reception rang telling us that we were being moved room 145.
Great? No! The palm trees rub the spouting (outside room 143) in the wind setting up a din like a rusty gate being used (all night!) Spoke to reception and was told it was possums. Told them no but they had stopped listening (which sadly seemed to be the trend).
Other issues: No towels on day five, (discovered at shower time the following morning! Bed linen not changed, room not dusted during our stay, hit and miss vacuuming, block out blind, no height adjustment (all the way up or down), screen door had to be "man handled" to open it.
For an accommodation tab of almost $1000 one would expect better!