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“Great Accomodation” 4 of 5 stars
Review of Roma Explorers Inn

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Roma Explorers Inn
4.0 of 5 Motel   |   44778 Warrego Highway, Roma, Queensland 4455, Australia   |  
Hotel amenities
Ranked #5 of 9 Hotels in Roma
Certificate of Excellence 2014
Gladstone, Australia
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
“Great Accomodation”
4 of 5 stars Reviewed August 31, 2013

We had a lovely stay in your motel. The accommodation was excellent for a family of 5. We found your staff were very friendly and accommodating. The extra little touches were really nice and I will stay again next time I'm in Roma

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomaTeam, Manager at Roma Explorers Inn, responded to this review, September 1, 2013
Thank you so much for your comments. We appreciate feedback and are delighted to hear we were able to provide you with a comfortable stay for you and your family. We look forward to welcoming you again on your next trip through Roma.
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71 reviews from our community

Traveler rating
    40
    22
    4
    0
    5
See reviews for
11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Carrara, Australia
Top Contributor
65 reviews 65 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 30, 2013

I loved everything about this Motel , very big Rooms , fantastic Service , friendly and helpfull .
Check in was quick easy and friendly .
We had the 2 bed apartment , it is fully equipt with everything and nothing is missing .
It has washing machine and Dryer so you miss nothing .
The food is great in the restaurant and the Breakfast Buffet is good and they will cook you're choice of Eggs, with a friendly smile .
It is a big complex but no noise at all and units are build away from the highway .
I was here for 14 days and the standards did not drop ,
The Room service was fab as well , so was the cleaning of the rooms.
I had. Function here and the Function service is not to be faulted .
I will be back I truly loved it . Thank you Mags and Peter you have created a great Oasis and a fab place to stay.

Room Tip: If there is 2 of you or a Familie go for the 2 bedroom apartment , it is massive and has everything...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomaTeam, Manager at Roma Explorers Inn, responded to this review, September 1, 2013
What a lovely review. On behalf of all our staff we thank you for sharing your opinion on Trip Advisor. It is encouraging to know that we are all pulling together as a team to ensure our guests have a enjoyable stay and that it is recognised. There are also staff working behind the scenes that seldom get to see our guests and comments like you have left have made their day.
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Central Queensland
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 27, 2013

We stayed here on Sunday night, and I was nicely surprised by the Explorers Inn. One of the main reasons we chose here was from the great reviews and advertised trailer parking. There was heaps of parking for our trailer (no doubt because it was Sunday and not booked out). It's not one of those places you have to do a three point turn to get into the parking outside your room like some places. The complex is large and nicely spread out, not all crammed together for the sake of getting a few extra rooms in.

Our room was spacious and spotless. There was a glass sliding door at the opposite end of our room to the entry opening out to lawns and the pool area. We were the closest room to the highway, but I heard only one or two trucks passing. Comfy beds with nice linen made for a good nights sleep.

We usually like to stay in places that are easy walking distance to restaurants so we don't have to rely on the hotel/motel's offerings, but that's not an issue here. The onsite restaurant is superb. The food was amazing and the chef's should be congratulated. The service was excellent too, and the prices were more than reasonable for what you get. I can imagine it would get very busy during the week so book ahead. If I was a local I would definately be a regular here.

I will have no hesitation recommending the Roma Explorers Inn to anyone.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomaTeam, Manager at Roma Explorers Inn, responded to this review, June 28, 2013
Thank you so much for your lovely review of our property. We are one of the few motels in town that can accommodate trailers, trucks and caravans due to our large carpark area both around the motel itself and our conference centre. I have passed on your comments regarding our food to the chefs - they really appreciate feedback as they work behind closed doors and rarely get to interact with the customer. We have a great team in housekeeping who work hard to ensure our rooms are neat as a pin and it is good to hear their efforts are noticed. .
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Roma, Australia
1 review
5 of 5 stars Reviewed June 25, 2013

This is a great place to stay. The food and service is top notch. The managers Peter And Mags were a great help in every way.The rooms are clean and well looked after. The Conference facility is of Professional standard and is able to cater for all functions. I would highly recommend staying.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomaTeam, Manager at Roma Explorers Inn, responded to this review, July 3, 2013
Thank you for taking the time to put a comment on Trip Advisor. The motel is a gem and we have excellent staff that assist us in keeping the grounds neat and tidy, the rooms sparkling clean and our chefs work hard to deliver our delicious food.
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Sydney, Australia
Top Contributor
85 reviews 85 reviews
42 hotel reviews
Reviews in 43 cities Reviews in 43 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 16, 2013

Stayed here on business. Rooms are comfortable with plenty of room. Beds are good. Plenty of parking and no noise from the Hwy out the front. Has been extended with a lot more rooms and a separate conference centre. Nice place to stay and would stay here again.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomaTeam, Manager at Roma Explorers Inn, responded to this review, June 17, 2013
Thank you for your comment Rod. We have a great property here in Roma and enjoy sharing its facilities with people from all walks of life. Glad you enjoyed your staff and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 3, 2013

Never staying at this establishment again. When discussing an issue of concern relating to two staff members on the same day (one entering room without consent prior to check-out) was told in a disgusting and rude manner that this is what I had signed to allow for! Upon reading the signed check in form it stated that any staff member can enter even when a do not disturb sign is placed on the door! However what guests signs states that staff can enter if they suspect something illegal is occurring in the room. I would like to know does the hotel attract suspicious guests and activity on a regular basis that they need to have a statement on their check out form such as this! What a joke and or concern for any guest requiring privacy. Meg (Manager) was the most rudest manager that I have ever communicated with! Other staff members however were polite and apologised for interrupting, the manager again when discussed this matter swore and stated if you don't leave the reception she would ring the cops! (Picks up phone and then slams phone down!) Again what a joke! I can't wait for a response to this review as it may assist with further legal action that is currently occurring as a result of her abuse and failure to detail what suspicious activity that caused a staff member to enter my room! As mentioned it makes you wonder why they would need a statement as such; on a check out form, maybe it is not as family friendly as promoted and it possibly attracts suspicious guest regularly participating in illegal activities! Over priced catering! Again what a joke $10k for two days (only morning tea, lunch and afternoon tea)! What happens when the gas and resource industry dry's up maybe they will treat travellers and ex-locals with more respect when they will need the money then!

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomaTeam, Manager at Roma Explorers Inn, responded to this review, June 20, 2013
I am not surprised to find that you have gone to the lengths you have to write your personal opinion of our establishment and of myself. To say I was rude after the critical and abusive behaviour you exhibited on the phone to myself and to other staff members that came in contact with you is a little rich. Let's not loose sight of the main reason for your complaint - our minibar person had knocked on the door and identified himself, when there was no answer he knocked again, still no answer. He then entered your room which had no sign on the door to "DO NOT DISTURB" nor was there any safety chain across. He then proceeded to the fridge to check your minibar and it was at this stage you came out of the bathroom, in a towel, and started hurling abuse that you were going to call the cops and that your daughter was in the other room and what right did we have to enter your room. Under these circumstances we do have the right to enter your room to check the minibar and this can be supported by the HMAA. You then went on to say that your daughter had been spooked by a man jumping out of the bushes when in fact it happened to be one of our chefs leaving work through the doorway at the back of our kitchen. I am not sure why you made this story up!!
When departing you came into reception and acted like you were a lawyer. You wanted copies of this and that, were writing down verbatim what I was saying and it was at this stage I asked you to leave reception or I would call the Police. What normal person would behave like this or more to the point, what establishment would tolerate this behaviour. Your verbal abuse was also very threatening and I took steps to remove you from the reception area as it was upsetting for our staff and any other guests that happened to walk in.
The conference you attended happened to have 200 people at it eating morning tea, lunch and afternoon tea - I suggest you do you homework and find out what it would cost you in Brisbane to hold the same conference and then see what change you have from $10K. By the way this price included the hire of our convention centre and equipment.
Unfortunately we have had to blacklist you from our establishment - the staff you came in contact with were so shaken by your actions and it takes a lot for me to want to call the Police. They have better things to do. Understandably your pride was hurt by me having to ask you to leave, but it was the best solution for all concerned at the time.

Our positive comments far exceed the negative, and we do expect negative comments as we can not please everyone. There is absolutely nothing constructive in your review other than someone wanting to air their opinion, by using abusive behaviour,without success. There was nothing wrong with our service - it was just you didn't like being asked to leave. I even gave you my business card in case you had any further questions you would like answered - hardly a response from someone who was being so disgusting and rude!!

Fortunately we do not rely solely on the gas resource industry to fill our establishment - being an ex-local you should be aware of all the camps that are in place at the moment and this is where the resource staff stay. Again, do your homework and don't jump to conclusions that are unfounded.

I do hope that you are better behaved at your next establishment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batemans Bay, New South Wales, Australia
Top Contributor
60 reviews 60 reviews
54 hotel reviews
Reviews in 41 cities Reviews in 41 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 31, 2013

This establishment is excellent road noise will nil, parking is always superb as we do have a very large showroom truck so park off the road is a must.Rooms were excellent,clean and big,meals are great service not are problem you sit there an say jump and they would just about say how high sir but no all good.

Room Tip: Book early its a very popular venue an all rooms are away from the main highway.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Roma Explorers Inn

Address: 44778 Warrego Highway, Roma, Queensland 4455, Australia
Location: Australia > Queensland > Roma
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Roma
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Roma Explorers Inn 4*
Number of rooms: 87
Official Description (provided by the hotel):
This modern motel is located only 2kms to the town centre. Large spacious rooms, a la carte restaurant open for breakfast and dinner plus conference/wedding facilities. ... more   less 
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