I stayed here for 3 nights. The room was great but I had a very poor customer service experience. Long story short, after not having any hot water for almost 2 days (which meant cold showers in winter) I enquired about a reduction on the bill. This was refused. When I got home I emailed Silver Sea management to inform them of my poor experience. The reply I received was quite aggressive and clearly stated that I was only looking for a reduction on my bill because I could afford to stay in the first place.
After leaving a poor review on trip advisor, I received a call from Silver Sea management. The man who called me was extremely aggressive and used very foul language. He demanded I remove my review (he swore heavily at this point) and threatened legal action. As I suggested to him, I have removed the post and left details of his call instead. He did not seem concerned.
Throughout this whole experience, I have not received a single apology. Only the accusation that I have been lying about the cold water and that I merely couldn't afford to stay so am trying to get a discount. Rather than a simple apology, I have received insults and threats.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I thank Trip Advisor for the opportunity to respond to this review.
Report response as inappropriate
It cannot be denied that in theory, and for what the website was originally designed for, Trip Advisor is an extremely valuable resource for prospective holiday makers in getting a feel for their possible accommodation destination.
Regrettably though, as evidenced by the countless letters and articles regarding Trip Advisor by Resident Managers and Accommodation Providers in associated industry papers and the like, it appears that it has become a haven for a ‘free for all criticism’ of accommodation suppliers by the disgruntled, the bullies, the aggrieved or just the unscrupulous persons amongst us. Most unfortunately, it is all performed under cowardly anonymity.
If one was to put their name to a piece, giving it at least some semblance of credibility, it would make the playing field just that little bit fairer. As it stands, the premises and the Manager are ‘up in lights’ for all to see, whilst the poster hides behind an untraceable and made up email address. The fact is that the Manager will ALWAYS know who it is who posts, as it will always follow a threat, an ultimatum, or a confrontation, perceived or real.
Once again, I find myself addressing a factually incorrect posting here on Trip Advisor from a disgruntled guest who did not like the fact that we would not succumb to their his threats and demands, with this being the second and revised review from this man.
Whilst this poster tries to make himself look hard done by, he was anything but, with his initial posting a bunch of lies, and his email to me, including of a threat.
As you can most probably gauge, Mr T did not like the response I gave to his lies, and most importantly, his threats. I make NO apology for that!
Regrettably, it appears that people such as this man are the people that bother to go through the Trip Advisor registration phase to post reviews, somehow satisfying their feeling of being hard done, and intent on ‘teaching the Manager a lesson’.
That Silver Sea on Sixth Resort enjoys over 75% of it’s patronage from return guests, mostly of middle aged and beyond guests, it is not surprising that we do not get many reviews.
As explained to this guest, Managers do not appreciate the bullying tactics, threats, and comments that can affect the earning capacity of the manager and his/her family. There are better ways to do so, perhaps through Resident Management and Fair Trading authorities.
I will reaffirm, that I, nor anyone representing my company, will accept being threatened.
I WILL NOT stand for the threats made by this poster in his emails.
To those thinking of staying at Silver Sea on Sixth Resort, if you enjoy first class, incredibly clean and spacious apartments with the best of amenities, service and security, please give me a call or drop me an email. I would love the opportunity to accommodate you for the stay of your life here with us….you make your own mind up!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.