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“Good Location” 2 of 5 stars
Review of Chateau Royale Beach Resort

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Chateau Royale Beach Resort
19 Memorial Avenue (Cnr Sixth & Memorial Avenue_s) | Cotton Tree, Maroochydore, Queensland 4558, Australia   |  
Hotel amenities
Ranked #5 of 13 Hotels in Maroochydore
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Good Location”
2 of 5 stars Reviewed March 2, 2014

Unfortunately we visited when they had just been a changeover of management, and it left a lot to be desired, the location is always superb, close to everything along the Sunshine Coast, but we felt that the management needed to have a bit more experience in handling customers and their issues, be aware that not all superior ocean view rooms have air conditioning, much needed at the time, due to temps in the high 30's and very windy, so balcony doors and windows were a bit of a problem to keep open, there was only one lift working, of which some people got stuck , and the response to that was very disappointing, we felt very sorry for them, and the fact that there was no actual designated space for our cars, meant at times we had to leave the car out in the street, as there was always a different car in our space, so they really need to nip that in the bud, the grounds are always kept nice and clean, the unit itself was a bit dirty, we weren't suer how long since it had been cleaned, but they did come straight up to sort it out,but overall the experience was a bit disappointing for us all this time, as we were returning guests, we expected more and it wasn't delivered.

Room Tip: Need to check that the room is air conditioned, and above the 5th floor if you want a view, any lowe...
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  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chateauroyale, Manager at Chateau Royale Beach Resort, responded to this review, March 16, 2014
Hi,

Considering that you are a repeat guest of numerous times and quite aware of the unit/complex configurations the fact that you were in the classification of deluxe ocean view (Levels 4-7) not Superior (Levels 8 – 13) highlights the fact that the content of your review is somewhat fictitious.

On Arrival we gave you the choice of three rooms on various levels with or without air conditioning; you picked the unit located on level 5 quite aware there was NO air conditioning as the sea breezes generally suffice.

Yes the lifts are been upgraded to the latest state of the art models, and yes unfortunately some guests were stuck in there for a brief time; I am perplexed as to the fact that you mention “some people got stuck” when it was you? We acted immediately, the lift service company was called, it was you that requested the Ambulance service from which was done straight away, I am quite bemused that you feel so sorry for yourself! After the incident a number of guests came to us congratulating us on how the whole situation was handled.

As far as the car space goes we once again acted immediately and placed the relevant notification on the offending vehicle.Unfortunately the same car was there for the time of you stay and you were given another car space #22.

We are sorry to hear that your experience was not up to your expectations; we acted promptly and professionally to each and every one of your numerous requests!

Please in future post reviews that are factual.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Jervis Bay, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 28, 2014

Excellent location, within walking distance to shops and amenities, great bus service across the road. Well appointed and spacious apartment, however if you want an airconditioned unit make sure you put in this request and confirm before your arrival. Unit was relatively clean but could do with some attention to detail.

Room Tip: Definitely ocean view and ensure you have an airconditioned room if travelling in summer
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
4 of 5 stars Reviewed January 27, 2014

Having stayed over the Christmas break for some years we enjoy immensely the facilities on site and also in the area. The bowls club has barefoot bowls,the tennis club is a short walk, the surf club has entertainment,the RSL has family meals,the surf is 50 metres walk and river and fishing 100 metres walk. People are friendly and in Christmas mode. The apartments are good size.
Barry & Dianne

Stayed January 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2014

Loved our stay here. Very clean and well equipped accommodation with lots of space. We loved the views over the river and ocean. Close to shops. Cotton tree has a quieter beach. Also close to the shopping mall. Private pool is secluded from the street. Underground parking was secure and trolleys to move bags. The staff at reception were very nice and helpful.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
3 of 5 stars Reviewed December 18, 2013

We recently stayed in Unit 61 on Floor 13. The view is truly amazing however we did find the unit a bit rundown. The main living area was fine but the bathrooms need a reno. The shower in the ensuite had appalling water pressure and the felt very dark and a bit dank.

The location of Chateau Royale is perfect, close to the Cotton Tree shops, the flat water and surf. It also not a bad walk to the Sunshine Plaza shopping centre.

The small day spa downstairs was lovely and really good value. Our only other issue is that there is no after-hours number to call if there is a problem. We arrived home after dinner one night to find someone parked in our space, however there is no one to call. We left a message on the mobile number given to us earlier in the week but no one responded.

Overall the location and view are perfect but next time we will ask for a renovated unit.

Room Tip: Make sure you get an ocean view room otherwise you will be overlooking the bowls club! I would also...
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roma, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2013

We are regulars at Chateau Royale as it has such a fantastic location, right next to the local Cotton Tree shops, overlooking the river and Maroochydore beach. The managers are very friendly and always helpful with booking changes or queries. We have stayed in a few different apartments there and most recently were in a 3 bedroom unit, beautifully refurbished but still kid friendly. The units have lots of space and easily accommodated our 3 small children and ourselves. The pool and spa are always a hit when the kids return from the beach a bit chilly or just looking for a quick swim. Highly recommend it!

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chiba, Japan
1 review
5 of 5 stars Reviewed November 13, 2013

This is the 2nd time we've stayed here and have had the same wonderful holiday as the first.
No complaints whatsoever and the front desk staff were always friendly and helpful.

Would not hesitate to stay here again.

Room Tip: Stayed on the 5th floor with an amazing 180 degree sea view. Spacious apartment perfect for family o...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau Royale Beach Resort

Address: 19 Memorial Avenue (Cnr Sixth & Memorial Avenue_s) | Cotton Tree, Maroochydore, Queensland 4558, Australia
Location: Australia > Queensland > Sunshine Coast > Maroochydore
Amenities:
Beach Free Parking Spa Swimming Pool
Hotel Style:
Ranked #5 of 13 Hotels in Maroochydore
Price Range (Based on Average Rates): $$
Number of rooms: 12
Official Description (provided by the hotel):
Chateau Royale Beach Resort is a self catering 4 star holiday resort perfectly positioned in the heart of Queensland’s beautiful Sunshine Coast, only 20 metres from Maroochydore’s magnificent patrolled golden surf beach. All of Chateau Royale’s luxury apartments are north facing enjoying all day winter sun and cool sea breezes during the summer months. The Resort features an outdoor BBQ area, internet café, heated pool, spa, and sauna and steam room an The LOTUS DAY SPA for those of you who enjoy the ultimate relaxation on your beachside holiday.Chateau Royale is conveniently located at the Cotton Tree end of Maroochydore and is within an easy walk to boutique shops, cafes, restaurants and the Sunshine Coast’s largest shopping centre, Sunshine Plaza, but yet far enough away from the hustle and bustle for that tranquil holiday experience. ... more   less 
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