I purchased a package via my stay at the RACV Cape Schank resort. This included entry for two into the Spa Dreaming Centre and two massages.
We went on a Monday although it was Queens Birthday public holiday, so it was relatively busy. I was a little disappointed that some of the pools were not accessible and we could only choose between three. We didn't spend that much time in the pools because I wasn't entirely confident about the hygiene, the water was not clean and it was oily.
I agree with a previous review about the change rooms being unsanitary. They were lovely in appearance although were not clean. There was so much hair in the showers which was not impressive. I opted to shower at our hotel. On a positive, there is access to shampoo, conditioner and shower gels for guests in the showers. I also liked the locker facilities.
The cafe was nice, the food was pretty good though quite costly. That's business though I guess. And our waitress was very abrupt and rude. She initially asked whether we were just wanting to enjoy a drink, then another lovely waitress offered us a menu. We were of the impression that unless we booked in lunch, we weren't permitted to eat. The initial waitress returned, saw the menus, and stated, "oh, so you're eating now too are you?". I couldn't believe that she had the audacity to speak down to paying customers like that. Her attitude was repulsive.
The best part of our visit was by far our therapists for our messages!! I had Erin who gave me a Kodo massage and it was absolutely incredible. My fiancée had a relaxation massage by Claire and thoroughly enjoyed that also. Both of the therapists were professional and exceptionally talented and friendly.
The waiting area was relaxing and tranquil.
If there is a next time.....
- We will definitely opt for a private bathing area
- We will bring additional towels, because they get very wet quickly and we got pretty cold, I now am sick and don't want that to happen again
- We will explore all the other areas of the hot springs
- We will definitely request the same therapists
- We will not eat at the cafe
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