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“Awful overcrowded and smelly” 1 of 5 stars
Review of Peninsula Hot Springs

Peninsula Hot Springs
Springs Lane, Rye, Victoria 3941, Australia
+61 3 5950 8777
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Ranked #3 of 15 things to do in Rye
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Peninsula Hot Springs is a natural hot mineral spring and spa centre located on the Mornington Peninsula 1.5 Hours drive South of Melbourne in Victoria, Australia. 50 Deg C hot mineral water flows from deep underground into many pools and private baths at this seaside oasis of relaxation, health and wellbeing. Two facilities provide a relaxation experience for everyone:The Bath House has over 20 bathing experiences on offer with areas suitable for visitors of all ages including a Hilltop pool with 360 deg views, reflexology walk, Turkish steam room, sauna, cave pool, family bathing area and many more. The bathing gully and Hilltop pool area is available to all guests until 10am after which time it becomes a 16+ years bathing zone. A Bath House cafe offers a variety of healthy meals in the morning, afternoon and early evening.Bath House open from 7:30 am till 10 pm daily (last bathing 9:45). If you are planning to visit during a peak period (weekends, school and public holidays) please make an online booking for your preferred arrival time. Bookings can be made over the phone ($5 fee) or online (free of charge. The Spa Dreaming Centre provides bathing and spa treatments in a tranquil, relaxing setting for guests 16 years and older. The Spa Dreaming Centre offers breakfast and lunch everyday and dinner Tue, Fri and Sat nights and light snacks all other evenings. Open 9 am to 9 pm daily (last bathing 8:45 pm).
County Down, Northern Ireland
Top Contributor
118 reviews 118 reviews
8 attraction reviews
Reviews in 37 cities Reviews in 37 cities
170 helpful votes 170 helpful votes
“Awful overcrowded and smelly”
1 of 5 stars Reviewed February 1, 2013

My first and last visit here was on the Monday Australia Day holiday. Even though we hadn't booked and it was already far too crowded they gladly snatched our dollars and pumped us into the crowd. Changing rooms were dirty and whilst getting ready I was the only person I was aware of who showered. Given it was a hot day this worried me greatly. I then found out they constantly re-use the same water. I'm no expert on water treatment but I couldn't help worrying about hygiene and disease control. No one obeyed any signs asking for quiet or kids not to enter adult pools and no staff were present to enforce them.
I tried a few overcrowded noisy pools all of which had a scum layer on the water. I had a flashback of Indian people bathing in the Ganges and left.
I hated it. If this is your idea of fun the good luck.

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeninsulaHotSprings, Owner at Peninsula Hot Springs, responded to this review, February 8, 2013
Dear TrevorB,

Thank you for taking the time to provide feedback regarding your recent experience at Peninsula Hot Springs. We are disappointed to hear about your experience over the Australia Day long weekend.

Due to the hot weather conditions over the weekend, we are aware that many patrons were using sunscreen and skin lotions, which can appear on the water surface. Further to this, petals from the flowering Moonah trees, which surround many of the pools, have been falling into the pools. The combination of these two factors may be the cause of what you observed on the water surface.

On busy days the water flow is faster to ensure that the water is kept warm and elements like sunscreen are expelled at a quicker rate. Unfortunately, at the time you were visiting it appears not to have been sufficient. We are reviewing our practices; including monitoring of flow rates, to assure it is at a suitable rate for the demand at the time.

In regards to pool hygiene, our pools are drained and cleaned every night and filled with fresh thermal mineral water direct from the source every morning. Throughout the day fresh natural thermal water continually flows into the pools and at no stage is it ever re-circulated or re-used as you have stated. We would be very interested to know who told you that we re-use the water in the pools as that is absolutely incorrect.

When new guests arrive at Peninsula Hot Springs, they are shown our bathing etiquette guidelines, which include an instruction to 'please shower before bathing'. Whilst guests are informed on arrival about showering, we acknowledge that some people 'break the rules' and enter the pools without showering.

Discussions with these guests usually result in us finding out that they have showered at home before arriving or they have just come from a swim in the ocean or bay. We are also in the process of making new signs that more clearly and obviously instruct guest to shower before bathing.

Pool attendants circulate the pools every 10-15 minutes to check the temperature of the pools and to monitor the ambience. If children happen to be in the bathing gully after 10am, or if guests are speaking loudly, we would encourage patrons to bring this to the attention of the pool attendants so that they can address the issue immediately. The Bath House was fully staffed over the long weekend, however, as Peninsula Hot Springs has recently obtained a new staff uniform, which is of neutral colours, it is possible that this may have been mistaken for normal clothing, and you may have drawn the perception of few staff in attendance.

The Bath House and the Spa Dreaming Centre pools are limited to a certain number of guests at any given time. This figure is calculated by the number of pools and facilities we have. As some pools are popular among guests, this may appear overcrowded.

If you are seeking a more tranquil bathing experience, we would recommend visiting mid-week or visiting the Spa Dreaming Centre. There are two bathing options in the Spa Dreaming Centre: private pools for couples or groups of up to five, or the main Spa Dreaming Centre bathing area with five pools, a cold plunge, sauna, infared sauna, zen-chi, and many relaxation lounges. This is a bathing area restricted to guests 16 years and older. The Spa Dreaming Centre provides a serene environment for couples and friends seeking time-out.

We hope to see you back at Peninsula Hot Springs and would encourage you to experience our more serene Spa Dreaming Centre.

Warm Regards,

Peninsula Hot Springs team
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English first
Melbourne, Victoria, Australia
Senior Contributor
33 reviews 33 reviews
7 attraction reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“Incredible as always”
5 of 5 stars Reviewed January 28, 2013

My wife and I have been going to the Peninsula Hot Springs for at least the last 5 years and maybe longer we go at least twice a year and it is absolutely incredible as always.

With the exception of the last 2 years we have always taken as grown children with us in the past and still take our daughter with us, (The son has left home ) they have always been very well behaved and our daughter continues to be thus they have and our daughter still dose travel with us for business and so is used to behaving and being very well mannered and respectful of others.

The staff I have always found to be very obliging and helpful it dose get busy on a nice weekend as expected but on the whole it is really good.

I would agree with some of the reviews that other people some parents kids can and do get a bit out of control and the staff have just got to be tougher with those kids and their parents and say "either you pull your head in, behave and respect other people and the rules or your out the door."

Having said that the pools are simply amazing, so relaxing, the food is very reasonably priced, the change rooms are very clean, you can hire a full robe and towel and a secure locker ( well advised ) saves on the washing when you get home.

The couples packages are fantastic we have had one there previously and it was just heaven on earth.

You are well advised to book to ensure that you are able to get in especially in the busy periods to avoid disappointment.

You must go to the pool at the top of the hill in the " Adults Only Area " , it is so quiet and peaceful and the view is to die for.

All things considered I cannot recommend Peninsula Hot Springs enough it is well worth the trip and the money we can't wait till the next visit.

Visited January 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Top Contributor
52 reviews 52 reviews
15 attraction reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
“A great day out!”
4 of 5 stars Reviewed January 27, 2013

Took my hubby here for a day out. We just went to public bathing section, no doubt the private massage area wold be awesome too but decided to pay the $35 head for the public bathing, well worth it. Good idea to get locker for your belongings and take your own towels or pay $3 a towel. You will need two towels as one gets wet walking around so you need one to dry off after shower afterwards. We spent a whole day there. Lots of families took picnic rugs and picnic baskets to eat in lawn and in picnic areas. Loved the various hot springs and view from spa at top of the hill. Lots of stairs to get to all the pools. Difficult or those with mobility problems. The steam room was amazing experience. Was annoying to have people talking in the 'silent pools' need bigger signs as constantly had to ask people to shhhh and pointed to signs - felt like id joined the fun police! Cafe expensive but great pizza and free sunscreen available there. Definitely need sunscreen even on overcast day. Great coffee and healthy snacks and salads but bit pricey, recommend take your own lunch especially if family with kids. A few mall tubs for kiddies and shallow pool. A great day out, very relaxing. No prams allowed Great venue for family with teens

Visited January 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Top Contributor
84 reviews 84 reviews
15 attraction reviews
Reviews in 53 cities Reviews in 53 cities
69 helpful votes 69 helpful votes
“Relaxing”
4 of 5 stars Reviewed January 26, 2013

Booked the Adults only section of the Springs and we were glad that we did. Very peaceful, lovely setting with a variety of outdoor pools (different temperatures). As part of the package we also booked an indoor spa bath which we would probably not do again as we preferred the outdoor pools.

Visited December 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
40 reviews 40 reviews
17 attraction reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
“get there early”
5 of 5 stars Reviewed January 26, 2013

We took our two pre teens and they had a great time. Get there before 9am and its cheaper. Also you can take the kids right up to the top pool with a great view. These tops pools are not accessible to kids under 16 after 10am. Also the spa pool on the far side of the lake currently only operates the spas between 8.30am and 9.30am. Heaps of different pools and the Turkish Bath (Hamaam) is wonderful.

Visited January 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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