I have thought long and hard prior to writing this review, but as one who holds TA Reviews in high asteem, l thought it inappropiate not to review both the excellent and the poor. Those who may wish to check my TA reviews will find that they are extremely positive. I should also point out from the outset, that this was my first experience at a B&B.
My wife and l booked and paid for three nights accommodation at this B&B. It was planned to be a relaxing time, embracing serenity, sleep and totally hustle and bustle free. Sadly, this was not to be and after a neigh on sleepless first night due to paper thin walls, noisy accomodation and lights that remained on until the AM hours and were not blocked out by what turned out to be sheer curtains, (whereby you are in full view from anyone outside) we decided to leave.
My rationale for this review is not so much our personal unfortunate experience, as travellers we accept this can, and does occur. My warning to fellow TA's is that be careful when you pay in advance to venues such as this B&B. After deciding enough is enough we decided to leave. We were not going through that again. We waited for the host to arrive on the first morning (sadly they were going overseas that day, and it was unfortunate that we were not informed prior, as that was a significant selling point for the B&B) and advised her of our intention to leave and why we came to that decision. We were of course offered another room, but after maybe two hours sleep, it was time to move on. We were dissatisified, totally dissatisifed.
We accepted with reservation that we would have to pay for the first night, and upon returning we found an email to the effect that we had been reimbursed for the third night and part of the second night only. As the owners were now overseas, the replies took a month or so to occur, and we have no problem with that, as the locum replied immediately to that effect.
The owners seem to take the stance that we ''cancelled''. This was totally incorrect. We left the premises as we were totally dissatisfied. There is a difference. Sadly, l have not had a second response from the owners.
It is, and never was a matter of money, but a matter of principle. We were not provided with a service and charged for the same. Immoral, inappropiate and most likely illegal. The price we ended up paying for one nights lack of sleep, was in excess of a Club Room in the Grand Hyatt in Melbourne. Wow.
I await with anticipation the owners rebuttal.
As a final note, there is no on-site parking, thus you must leave the car in the street, and l must recommend absolutely the "Beer and Breakfast" for an excellent dining experience.
- Also Known As:
- Pendower House Daylesford, Victoria
- Official Description (provided by the hotel):
- 1880's House located in the heart of Daylesford. Each room (4) offering ensuites (showers only) all towels, toiletries and robes. Queen beds or Twin share.Guest lounge room with open fire, TV/DVD, library and refreshments (teas coffee, hot chocolates). Enjoy a port or sherry after dinner drink watching the fire!Delicious 4-course breakfast served in the dining room or in Summer on the porch with the morning sunshine. Spa suite has everything to help you be pampered. Private courtyard (entertainment from the chickens) double corner spa, breakfast brought to your suite with your choice of newspaper! ideal pampering without the cleaning and cooking. ... more less
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