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“Great family accommodation” 5 of 5 stars
Review of Premier Inn East Grinstead

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Premier Inn East Grinstead
London Road | Felbridge, East Grinstead RH19 2QR, England   |  
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Rooms from £57
Ranked #2 of 3 Hotels in East Grinstead
Oxford, United Kingdom
1 review
“Great family accommodation”
5 of 5 stars Reviewed September 5, 2012

Stayed in a family room for 2 nights for a wedding in the area. Lovely warm welcome upon arrival and although we are aware that the receptionist needs to ask questions about breakfast and dinner reservations, she did so in an unobtrusive way. Lovely clean room with comfortable beds and very little noise. Bathroom spacious and clean with decent hot water and shower. Good food and children's meals were welcome as was the kids activity pack. Breakfast tasty but no hash browns or croissants much to children's disappointment :-( good welcome when we returned very late from wedding and no early checkout which was welcome the following morning! Would stay here again.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review, September 17, 2012
Thank you for your lovely feedback we were delighted to read such a positive review about your recent stay with us here at Premier Inn East Grinstead.

Our Reception Team like to give our Guests the best possible experience during their stay and we are thrilled that you found this to be unobtrusive. As the Reception Team do pay a particular interest in why our guests are staying with us and we are pleased you found your stay suitable for the wedding you attended. We also like children to feel welcome and entertained during their stay too and that is why we have kid packs with certain goodies inside for the children to enjoy.

The Housekeeping Team do work extremely hard to make sure every room is to the standard in which guests have come to expect from the Premier Inn Brand.

We are happy to hear that you enjoyed the food over at The Star Inn Pub and we apologise on behalf of the Pub for there not being any croissants or hash browns for your breakfast during your stay with us. Your feedback will be passed onto the manager at The Star Inn.

I genuinely hope you stay with us again if ever you are in the area. If you have any requests please do not hesitate to contact us directly on 01342 326 089.

Kind regards

Sara Pease
Operations Manager
Premier Inn
East Grinstead
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Any
English first
Stanmore London
Top Contributor
106 reviews 106 reviews
29 hotel reviews
Reviews in 52 cities Reviews in 52 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 20, 2012

Stayed overnight as taking a short break in the area with our grandson. Quite a small hotel but ample parking. Having stayed in a nunber of Premier Inns we are used to the standard which was again very good, but the restaurant let them down.
Rather less friendly than usual, loud background music at breakfast although the duty manager turned it off in our section after saying it was on the lowest setting already.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review, August 25, 2012
Dear Guest,

We are very pleased to read your feedback regarding your stay with us here at Premier Inn East Grinstead. At our site we do have a lot of car parking space available and we are pleased to find that this was beneficial to you.

The Star Inn is undergoing many positive changes at the moment, as this is now under new management. Louise the new General manager and she is making some positive new changes and employing new members to help improve the current situation. The Pub is working more closely to the hotel now and we will pass your feedback on to them team. We do apologise that this was a let down to you but we are grateful for your feedback. We are happy to hear that your stay with us was what you have come to expect from the Premier Inn Brand Standard.

We would be thrilled if you would stay with us here again. If you have any requests please do not hesitate to contact us directly on 01342 326 089.

On behalf of the all of us at here I would like to thank you for your great review. We do look forward to hopefully welcoming you back again soon.

Kind regards


Sara Pease
Operations Manager
Premier Inn
East Grinstead
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 12, 2012

We stayed for one night before taking a flight from Gatwick. First impressions of the hotel were good with plenty of car parking and nice looking grounds. We received a really warm welcome from reception and our room was very clean and comfortable - being at the rear of the hotel, there was very little noise.
The nest morning, we went for breakfast at about 8:10 to find the pub locked, this was despite breakfast being served from 8:00. We found service to be OK but can imagine if the room was busier it could be a problem as there wer too few staff on duty. It confirmed to us that our decision made to eat away from the hotel the night before had been the right one

Room Tip: Rooms at the rear are quieter
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review, August 18, 2012
Dear Guest,

We are very pleased to receive your positive comments about your first impressions of Premier Inn East Grinstead and we would like to thank you for your review.

At our site we believe that great customer service is paramount to ensure that our guests have a fantastic stay with us and we are pleased that this has been appreciated. Our housekeeping team also works very hard to ensure that the rooms are what guests come to expect from the Premier Inn Brand Standard. Due to the hotel being situated near a busy road the rooms at the back of the hotel are slightly quieter at the back compared to the front, although the front rooms do have triple glazing.

On behalf of the Star Inn we do apologise for the breakfast not being open for 8am. The Star Inn is undergoing a change of management and is employing new staff. However we are pleased you found the breakfast to be okay. Your comments will be passed onto the pub.

We would be thrilled if you would stay with us here at Premier Inn East Grinstead again. If you have any requests please do not hesitate to contact us directly on 01342 326 089.

Kind regards

Sara Pease
Operations Manager
Premier Inn
East Grinstead
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 7, 2012

Stayed here for one night on the way back from a holiday. The staff were friendly and the rooms were very clean and comfortable - and, being at the back, were quiet. Loved the choice of pillows.The rooms are spacious and have good bathrooms. Really appreciated the late checkout time (midday) also the volume on the televisions seems to have been set to a reasonable maximum so it doesn't disturb other guests. Had the best nights sleep in ages. Would certainly recommend this hotel and would definitely use it again. Didn't go to the Star (pub next door) as we had made other arrangements.

Room Tip: The hotel is on a main road close to traffic lights at a busy junction. Rooms at the back are quiete...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review, August 9, 2012
Dear Guest,

Thank you for you generous review, we are pleased that you found your nights stay here accommodating after your holiday.

The housekeeping team work very hard to ensure that every guest’s room is up to the standard, which guests come to expect from the Premier Inn brand.

We are now proud to say that we offer two types of pillows firm and soft so that every guest has the choice to make their nights sleep more comfortable. We are delighted to hear that this was very beneficial to you.

On behalf of all the team here at Premier Inn East Grinstead we would like to thank you for your review! We would be thrilled if you would stay with us here at Premier Inn East Grinstead again. If you have any requests please do not hesitate to contact us directly on 01342 326 089.

Kind regards

Sara Pease
Operations Manager
Premier Inn
East Grinstead
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 stars Reviewed August 5, 2012

The hotel was very clean and the staff was very helpfull and friendly,the rooms was clean and beds good..
We booked breakfast £8.25 per person eat as much as you like, very disappointed. there was only one person serving he was the manager, l asked him if there was more staff his reply was, no one wants to work, remembering this was table service cereals ext you could help yourself, no mugs/cups no bread beside the toaster....... sausage had crust on top had not been turned over to cook other side tin tomatoes we should have made a complaint but we did not.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review, August 8, 2012
Dear Guest,

Thank you for your honest feedback.

The team works extremely hard to ensure the rooms are comfortable, clean and welcoming in accordance to the standards our guest’s have come to expect from the Premier Inn brand. I am therefore delighted I can offer the team such positive feedback for their hard work.

Great customer service is paramount to the guest experience we offer at Premier Inn East Grinstead and I am happy to hear you felt the team was helpful and friendly.

The breakfast at the Star Inn is an essential part of the Premier Inn experience and I am very sorry that you found this to be a disappointment. Here at Premier Inn East Grinstead we do work hard to liaise with the pub, as they are part of the Spirit Group and not Whitbread Premier Inn. Your feedback has been passed on to the pub and we appreciate your honest feedback.

If you have any requests please do not hesitate to contact us directly on 01342 326 089. On behalf of the all of us at Premier Inn East Grinstead I would like to thank you for your review. We do look forward to hopefully welcoming you back again soon.

Kind regards

Sara Pease
Operations Manager
Premier Inn
East Grinstead
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
1 review
5 of 5 stars Reviewed August 4, 2012

This Premier Inn was lovely, well worth the money. The room was clean and the bed very comfortable. THe whole room was spacious and the staff very helpful and polite. We had a meal over at the Star Inn and this was lovely. We also had breakfast the next morning here, which was lovely and no pressure or rushing to get us out. Would recommend this hotel.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review, August 8, 2012
Dear Guest,

Thank you for your excellent review. I was very excited to read your complimentary comments about my team members, and your stay with us here at Premier Inn East Grinstead. We pride ourselves as being the best value for money within the East Grinstead area.

Great customer service is paramount to the guest experience we offer at Premier Inn East Grinstead and I am happy to hear you felt the team was polite and helpful.

The breakfast at the Star Inn is an essential part of the Premier Inn experience and I am very glad you enjoyed your breakfast.

I would like to thank you for your fantastic feedback and I will be delighted to pass your comments on to the team both here at Premier Inn East Grinstead and The Star Inn. We do look forward to hopefully welcoming you back again soon.

Kind regards

Sara Pease
Operations Manager
Premier Inn
East Grinstead
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bodmin, United Kingdom
1 review
4 of 5 stars Reviewed August 1, 2012

Staff were very friendly, professional and willing to help. The room was clean and had been laid out as requested ready for our arrival with our disabled son. We have stayed here a couple of times now and would recommend it. Automatic door would be helpful for wheelchair users. In the evening the service in the restaurant was very slow, but the food OK. Breakfast was good.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastGrinsteadPI, Manager at Premier Inn East Grinstead, responded to this review, August 8, 2012
Dear Guest,

Thank you for encouraging comments regarding another fantastic stay with us at Premier Inn East Grinstead.

I am especially pleased to hear you found the teams service to be professional and helpful. The team works tirelessly to ensure the rooms are comfortable, clean and welcoming in accordance to the standards our guest’s have come to expect from the Premier Inn brand.

At Premier Inn East Grinstead we are unable to facilitate automatic doors to the reception entrance as we are a small hotel and this must remain locked between 11pm to 6am for the security of our guests. All the other doors within the hotel are classed as fire doors, and these must remain closed at all times. However all the team here at Premier Inn East Grinstead will always go out of their way to make guests stay easier and to lend a helping hand.

The breakfast at the Star Inn is an essential part of the Premier Inn experience and I am very glad you found your breakfast enjoyable and will be happy to pass on your comments to the restaurant team. We apologise on behalf of the restaurant for the service being slow.

I would like to thank you for your lovely feedback and I will be delighted to pass your comments on to the team. We hopefully look forward to welcoming you back again soon.

If you have any requests please do not hesitate to contact us directly on 01342 326 089.

Kind regards

Sara Pease
Operations Manager
Premier Inn
East Grinstead
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn East Grinstead

Address: London Road | Felbridge, East Grinstead RH19 2QR, England
Phone Number:
Location: United Kingdom > England > West Sussex > East Grinstead
Amenities:
Free Parking
Hotel Style:
Ranked #2 of 3 Hotels in East Grinstead
Price Range (Based on Average Rates): $
Number of rooms: 41
Reservation Options:
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Also Known As:
Premier Inn East Grinstead Hotel East Grinstead
Premier Inn East Grinstead West Sussex, UK

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