We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Would be more suited to be located in Benedorm....” 2 of 5 stars
Review of Whittlebury Hall

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Whittlebury Hall to your Saves list
Whittlebury Hall
4.0 of 5 Hotel   |   Whittlebury, Towcester NN12 8QH, England   |  
Hotel amenities
Ranked #1 of 3 Hotels in Towcester
Midlands UK
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Would be more suited to be located in Benedorm....”
2 of 5 stars Reviewed August 6, 2010

Hi, stayed with 12 collegues for one night, on arrival i parked up and made my way towards reception, some 150 metres away. My first observation was that i had mistakenly arrived at a maternity hospital, there were large groups of what could only be described as grossly overweight women in white robes milling about outside, mostly smoking, i could say more, but it would probably be deemed offensive.
On entering reception the shear size of this establishment was impressive, it's vast, with well appointed public areas, and pleasant and efficient reception staff. I was soon looking for my room, which took a while, owing to the magnitude of this hotel, i think there were something like 500 rooms or so. Finall arrived and entered room, not bad, well appointed and clean, unfortunately it was downhill from here on in. There does not appear to be any air conditioning in the rooms, and the heat hit me, opened windows to be greated with horrendous extractor fan noise, and a brick wall about ten feet away. After a short while i found the air conditioning, a £2.50 Tesco fan, which was hiding on the floor. Had a shower in the again pleasant bathroom, before meeting up with mates in bar for a drink, and something to eat. We soon agreed we did not want to join the chavs in the restaurant, so had a bar meal, very average, certainly not memorable. Eventually went to bed, but the heat and noise prevented any meaningful sleep. Arose just before 0600 to load car, met what i think was an assistant manager having a fag outside reception, suggested he may be better employed arranging a breakfast for us all, which had previously been refused on the grounds of its being too early, to my amazement he agreed, so we all got a breakfast of sorts. Incidentally most hotels would accomodate a request for an early breakfast for a group booking, but not this one. The prevous evening must have been some kind of 'ladies evening', and an obviously good time must have been had by all, judging by the overpowering smell of puke eminating from the girlies bog, as i walked past it, just what you need first thing in the morning.
This hotel has all the traits of being bulit with venture capital, the end result being a flash exterior, but with little real substance on the inside, it being unbelievable there was no air conditioning. In conclusion neither i, or those in my party would ever stay here again. Unfortunately it was booked in good faith for us by an Australian company who were not to know any better, and were taken in by the usual glossy website.

  • Stayed August 2010, traveled on business
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,396 reviews from our community

Traveler rating
    439
    417
    278
    148
    114
See reviews for
119
487
26
179
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Midlands, England
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed August 4, 2010

I booked a Summer Spa Stay Package for 4 which included use of the Leisure/Spa Facilities on the day of arrival, dinner bed and breakfast.

I also booked 3 treatments each costing £55. Firstly there was a mix up with the treatments and then one was cut short by 20 minutues! Although I complained the Manager didn't seem interested!

The rooms were OK but a little tired. However, the three course dinner was excellent.

I would go again but not on a Monday and perhaps just for a day rather than overnight.

  • Stayed August 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlands, England
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed August 4, 2010

I booked a Summer Spa Stay Package for 4 at Whittlebury Hall which overall was good value for money as you got the use of theLesuire Facilities on the day of arrival, and dinner bed and breakfast. I also booked a treatment for 3 of us which was certainly not worth the money. Firstly, there was a mix up with the booking and then one treatment was cut short by 20 minutues! When I mentioned this to the Spa Manager she didn't seem interested. Clearly, they'd had my money so that was that!!

The dinner was very nice and the Leisure Facilities are good. The room as OK but perhaps a little tired.

  • Stayed August 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed July 22, 2010

My wife and I have just returned from an overnight stay, on a Monday night deal break. The deal break price was good, yet we were one of many people and it was very, very busy for a Monday.
My wife worked at the spa some time ago, and thus she has a Elimis facial treatment. The treatment was not an Elimis facial at all, and the treatment was started late and stopped early. Given all the "deals" on offer and the fact that there are 50 therapists working this is hardly surprising. I also used the "heat and ice" in the spa and found it absolutely packed, with groups of people. Also we could not find any loungers or seats in the pool area, so didnt use bthe pool. Also many of the loungers had towels left on them while people eat lunch, so obviously they were part-german and the spa staff didn't feel this would be an issue...which it was with some people including us.
We did find the hotel aspect very good, good gym,food good, the staff were friendly and making an effort, yet the spa is letting the property down. We would both not recommend staying here should you be after a quality spa experience, go to a smaller spa.

  • Stayed July 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 7, 2010

I visited the spa with my friends, someone stole a friends glasses and we had to wait over half an hour with the manager to try to sort it out.. Only to go to into the restaurant and be shouted at by their staff for being late. Worst customer service I've ever seen. Have complained to the manager but she is totally uncaring and won't return phone calls. Not the treat you think it will be VERY disappointing.

  • Stayed June 2010, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 6, 2010

I've never actually got to stay at this hotel, despite being charged almost £200. I made a booking and had to call and cancel on two occassions and on both was told this wasn't a problem as long as I stayed within a year of the original booking. Reservations were very helpful until I was told there was no evidence that I'd ever booked (and payed) at all! After complaining, I was then told that my cancellation was never recorded so I was just a no-show. I have complained to the general manager who, over two months later, has still not responded!!

  • Stayed April 2010, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bracknell, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 16, 2010

I visited Whittlebury Hall with my wife in February, for what was meant to be a relaxing spa break. The main problem is that there are far too many rooms in relation to the services available, so spa and restaurant facilities are extremely overcrowded. We encountered numerous problems, listed below, but got no response to the letter of complaint I sent;
We booked the buffet lunch for 1pm, and got to the restaurant just before 1pm, but were not shown to our table until 1.10pm due to a long queue. The waitress made it clear that we had to vacate the table by 1.45pm, but there was an even bigger queue for the buffet and we didn't get our food until just after 1.30pm. I was expecting to be able to go up twice, to get hot and cold food separately, but instead had to pile my plate and rush my food as I was wary of the time.
We were told that we could check into our room at 3pm, so got to reception just before 3 but were told our room wasn't ready, and it would be a further 10 minutes. We sat in reception, checking if our room was ready at 3.10, then again at 3.30, but our room was not actually ready until 3.45pm. We got to our room and unpacked our bags, but when we went to put our clothes away discovered that the room was already occupied (the previous occupants were in the middle of a 2 day stay, so the wardrobes were full). We phoned reception, who found us another room, but by the time we checked into this room it was 4.30pm, so we had lost nearly 2 hours of a quite expensive spa day!
The room we were eventually given was a twin room, so we asked for the bed to be switched to a double. We then went down to the Heat and Ice area, but it was absolutely crammed with people, and we could not get a space in any of the working amenities (the salt steam room was out of order), so walked around for 10 minutes before giving up and going to the pool.
We returned to our room just before our treatment at 6pm, and still had twin beds so again asked for this to be changed, which we were told would be done immediately. After our treatments we returned to our room to get ready for dinner, and had to ask again for the beds to be changed to a double. We were assured that this would be done while we were at dinner
We went to dinner, and again there was a large queue to get a table. The waiter was very friendly, but service took ages due to the sheer number of people crammed in. We went to the bar before going back to the room at 11pm, and still had 2 single beds. We phoned reception and were told that there was now nothing they could do, so we had to make do.
We went to bed but were awoken just after midnight by a very rowdy group of ladies in the corridor. This didn't concern me as I knew the hotel was popular with hen parties, and I assumed they would soon go to bed. I was unlucky enough that they actually went back to the room next door to ours, and continued their party there. With thin walls it was impossible to get to sleep, so I phoned reception at 1am to see if they could be asked to quieten down. Somebody came up promptly, and the ladies did talk a bit more quietly for 10 minutes or so, but were soon back shouting and banging around (continuing until after 3.30am), leaving us unable to sleep.
We went to breakfast extremely tired, and were not surprised to again see huge queues to get a table, and again for the buffet. The waiter was again very friendly, but took an age to serve things like tea and coffee due to the number of people he was expected to serve. We had hoped to have an early breakfast so we could try again with the Heat and Ice treatment we had paid for, but were too tired due to the rowdy hen party.

To summarise, I paid for a relaxing spa break to include a Heat and Ice treatment, but ended up having to rush lunch due to the overcrowding, wasting 2 hours trying to check in, being unable to use the Heat and Ice Treatment due to the overcrowding, getting a twin room when we had booked a double, and having a poor nights sleep due to the rowdy neighbours.

Stayed February 2010, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Whittlebury Hall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Whittlebury Hall

Address: Whittlebury, Towcester NN12 8QH, England
Location: United Kingdom > England > Northamptonshire > Towcester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Towcester
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Whittlebury Hall 4*
Number of rooms: 213
Official Description (provided by the hotel):
Whittlebury Hall is a magnificent four star conference and training centre, hotel and spa, set in rural Northamptonshire. Its classical Georgian architecture, complemented by rich furnishings and fabrics has produced an award-winning hotel, recognised for its high standard of accommodation and service. The hotel has 213 spacious double bedrooms including five individually designed suites, all with en-suite bathrooms, decorated to provide a modern yet elegant and restful escape. With a host of personal touches and thoughtful extras. Whittlebury Hall excels in conference, training and meeting facilities, boasting 20 principal training suites supported by 28 fully serviced syndicate rooms, six spacious meeting rooms, executive boardroom and three secluded private dining rooms. The award-winning The Day Spa at Whittlebury Hall is one of the largest in the country and a key selling point for the hotel. Stretching across two levels, the upper floor alone contains 23 treatment rooms, with a choice of more than altogether offering over 60 treatments delivered by a team of highly skilled therapists. It offers the ultimate in pampering with a host of stimulating Heat and Ice Experiences. There is also a Hair Studio for those who want a quick blow dry and style through to a full cut and colour. There is also The Leisure Club in the hotel, which includes a 19-metre pool, whirlpool spa, bubble jet, steam room, sauna, aerobic studio and the latest in equipment with state-of-the-art gymnasium. In addition, the hotel boasts three restaurants; Astons - offering a relaxed atmosphere to meet with family and friends with a blend of classic and contemporary cuisine, 2 AA Rosettes restaurant Murrays at Whittlebury Hall - with creative dishes and the opportunity to taste the latest blends of flavours and ingredients presented by an award-winning chef and Bentleys - the perfect rendezvous for friends, family or colleagues with an Italian pizza and pasta menu. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, LateRooms, Orbitz, Priceline, Hotels.com, Odigeo, TripOnline SA, Cheap Tickets and HostelWorld so you can book your Whittlebury Hall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Whittlebury Hall Towcester
Hall Whittlebury

Owners: What's your side of the story?

If you own or manage Whittlebury Hall, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.