I'm sure I've reviewed this before, but I've been so annoyed at the unhelpful way I was treated subsequently by Whittlebury that it's been eating away at me and I thought I'd have a look at other reviews.
Lo and behold, I'm not the only one!
As they were in financial difficulties a couple of years ago they had good offers, and I paid for my wife and daughter to have a day there with the Fire and Ice experience. They really enjoyed it, so much that I thought I'd take my wife back for her birthday. Again, a great day. I remember writing to the local paper - we live 10 minutes away - and praising the place, and as they were at the time in administration suggested that readers would get a good deal while helping secure the staff's future. I even looked at doing an overnight stay which was very reasonable compared with higher profile spas.
Anyway, seeing a competition to win a spa day my wife entered, and to our delight she won it. we read the email, and seeing no closing date, left it for a while. When we tried to book, the booking person bluntly told us the prize had expired and that was that. I looked at the email and there was everything set out nicely - congratulations etc, ending at the bottom with the digitised signature of the writer. Only when I looked at the right side of the email did I see that the signature was not the end of the message and that I could scroll down. Scrolling down of course showed me a closing date which - yes - had passed, though not by much. I'd have thought they might have shown a degree of sympathy. Not a bit of it. Not interested.
Of course I had no appeal, but I still think what awful PR and marketing. From praising the place to my friends I now down it; I would have paid to return myself, but won't now.
I had decided to publish this just to warn potential users that while we had two good experiences, people should be very careful to check the small print in anything they book with Whittlebury as you shouldn't expect any leeway whatsoever.
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