We reserved two nights at the Hathersage hostel, and left London at 7am and arrived at the YHA Hathersage at 1pm in the pouring rain to find the hostel closed. It was completely empty, with no one to answer the door. We called customer service and they said it wouldn't open until 5pm, but offered no other help.
On the reservation email I received it made no mention of the fact that the hostel only opens on weekends now, so no one would be available until check-in at 5pm. It DOES NOT say that the hostel is CLOSED all week until 5pm Friday. Needless to say we were very upset that neither the website nor the email confirmation that we received mentioned the fact that we would be locked out of the building until 5pm Friday. We were stuck in the freezing cold rain for 4 hours with no place to go. It would be expected to include that very important fact clearly in the confirmation email sent.
When we finally were let in, the building was freezing because the heat had been turned off all week. After it started to heat up a little bit that night, the heat was then turned off again in the middle of the night. The entire weekend the building was freezing...in the middle of winter.
We are deeply disappointed in our YHA Hathersage hostel experience and we aren't sure we can trust the YHA standard enough to risk staying there again, especially given the callous response to our concerns.
- Official Description (provided by the hotel):
- A bustling Derbyshire village popular with everyone from fans of outdoor activity breaks to literature and history buffs. Walk the Charlotte Brontë Literature trail, taking in North Lees Manor featured in Jane Eyre and visit the oversized grave of Robin Hood’s sidekick, Little John. YHA Hathersage is only 700 metres from the station on the Manchester to Sheffield train line, making it ideal Peak District accommodation for discovering everything the area has to offer. A great destination for walking, hiking and climbing holidays. ... more less
- Reservation Options:
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- Also Known As:
- YHA Hathersage England