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“Enjoyable Stay (using an offer)” 4 of 5 stars
Review of Makeney Hall Clarion Collection Hotel

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Makeney Hall Clarion Collection Hotel
3.5 of 5 Hotel   |   Makeney Road, Belper DE56 0RS, England   |  
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Ranked #2 of 2 Hotels in Belper
Wakefield, United Kingdom
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Enjoyable Stay (using an offer)”
4 of 5 stars Reviewed September 2, 2013

We stayed at the Makeney as part of a Groupon offer. We opted for two nights and having been very disappointed with the last hotel we visited under this scheme, we were very wary about what to expect.
However, we were very happy with what we got. Yes, like others have said, the service at reception was slow at times and the lift was out of order (not an issue for us, but appreciate others could have some major problems) and the times to have your meals was quite restrictive - in 30 minute increments, so later arrivals would only get later slots, but we thoroughly enjoyed our stay.
The evening meal was lovely and worth going back to; breakfast was usual hot buffet fayre and continental options with nothing too special.
Staff were helpful and friendly and we had a really quiet, relaxing time - just what we went for, in lovely surroundings. We had wifi access if needed and bath towels were nice a big!
On the negative side, there appeared to be a very "damp" smell as you left the reception to go to the bedrooms, which was very unpleasant and we could hear next doors telly very clearly (and it was on most of the time). However, the downstairs lounge was wood panelled and traditional in its appearance
One question though: is it a Four or Three star establishment (as both were shown in different places!)
If its Three - it was really good
If its Four - maybe room for improvement
But on the whole pretty good value with a Groupon Offer - could be a tad overpriced without!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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576 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 28, 2013

My daughter and I stayed 2 nights in twin room. Lovely and spacious. Waited 10 minutes in reception before a member of staff arrived to check us in. Not a good start. Booked dinner for 7pm as we had a 2 year old with us. Sat down at 7 but no food until after 8 by which time my grand daughter was getting tired and fractious so no dessert. Serious lack of staff and housekeeping poor. First breakfast very nice but this morning a lot more guests and staff could not cope. No cereal bowls, sparse buffer, juice and milk jugs empty. Pleasant visit but sadly will not return.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bourne, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 27, 2013

We were on the top floor. The room was enormous and very good. However, the lift was out of action (waiting for parts) which meant a 40 steps up and back again and being in our 70's was no joke. The evening meal was very good, served in the conservatory on the first night. Going along on night 2 for our meal found the conservatory closed and made up for a wedding the following afternoon. No information was given in any form as to the change of location, which we had to find ourselves!
On leaving, to settle up we had a £20 voucher towards an evening meal had not been deducted and an addition item had been added that was not ours, so check your bill on leaving!

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 24, 2013

Stayed for 2 nights through Travelzoo on a deal which included bed,breakfast and evening meals on both nights. The hotel has nice grounds and if you are lucky you may get a room overlooking them. we didn't, we overlooked the car park but not an issue. Our bedroom was a good size but the decor was dated and the small bed very uncomfortable. The bathroom had an electric shower over the bath (no plug ) which was hot but had poor pressure. We found half used bottles of the hotels complimentary toiletries which had been left by the previous guest and not removed by the cleaner, Who wants to use somebody Else's leftovers ?
The building is old and showing signs of wear and tear but nothing that caused concern. The lift was out of order.
The staff we encountered were all very friendly,efficient and customer focused. The food both at breakfast and evening meals was excellent. Meals can be taken in the conservatory which is large and has good views of the surrounding countryside.
We very much enjoyed our stay and would return if a similar deal was available.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sheffield, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 23, 2013

My husband has a heart condition and cannot walk up stairs. We asked for a room with a walk in shower because he cannot get in and out of a bath. All the rooms with walk in showers are upstairs and there is no lift working! We were put in a ground floor room in the courtyard, there was a disable sign on the door, so we thought perhaps things would be alright in there, but no, there was only a bath! How are disabled people expected to get in and out of a bath? I am able bodied but I would have struggled to get in and out of this small bath, so we had to make do with a strip wash! Not very appropriate! My husband had a bad fall on the first evening and was very unwell the next day, so we didn't stay for the second night. The room was so dark and dingy...no natural light in there! The only good thing I can say about this hotel, is that the food was very nice when we had dinner. The breakfast buffet was hopeless, I spent a long time waiting for hot and cold food to be replenished, there were no cereal bowls, no milk, no butter and I got the dregs of the orange juice. Not a bit organised. I won't be recommending this hotel. Very disappointing!

Room Tip: Avoid this hotel if you're disabled!
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgnorth, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 22, 2013

my friend and i meet once a year and have a night away ....its always special ..i booked this through travel zoo and thought we were getting a bargain ..but it was not worth even the discounted price ....on arrival ..no lift working ..out of order for 3 months ..put us on top floor ..even though hotel was nearly empty ..room was not realy up to much ..no view ..and basic ..no atmosphere in the public areas ..in fact went down for a aftrnoon tea ..could not find anyone to serve me ...food was rubbish served on cold plates ..we were so dissapointed ..has it was not as special has it reads up to be ..spoilt our limited time together ...

Room Tip: do not bother
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  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 22, 2013

Booked an overnight stay as a 'treat' for myself and my daughter, found it reasonably easily road signs could be improved though. Room was very nice but the place lacked character and the restaurant was very disappointing! Grounds need quite a bit of maintenance but could be really nice and provide more outdoors if someone took the trouble to do this.
Food was really poor and restaurant as a whole was poorly staffed. Conservatory needs refurbishing or at least replace the blinds that are really stained and grubby looking.
The staff were pleasant on the whole but a lack of them!

Room Tip: We were facing the car park but it wasn't noisy can't comment on any other rooms. Pub up the...
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Makeney Hall Clarion Collection Hotel

Address: Makeney Road, Belper DE56 0RS, England
Phone Number:
Location: United Kingdom > England > Derbyshire > Belper
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Belper
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Makeney Hall Clarion Collection Hotel 3.5*
Number of rooms: 46
Official Description (provided by the hotel):
Makeney Hall Hotel is a magnificent Victorian country mansion, situated in the heart of Derbyshire, set in six acres of beautifully landscaped gardens with breathtaking views across the Amber Valley. Only eight miles from Derby and two miles from the flourishing market town of Belper, the hotel enjoys the most tranquil surroundings. The grandeur of the hotel setting combines with the warmth and attentiveness of our staff to make each guest feel at home and really special. From the informal Cocktail Bar to the elegant oak paneled dining room with an impressive oak fireplace, you’ll find daily and a la carte menus to tempt you wherever you prefer to dine. All of our 45 bedrooms are decorated in a warmly traditional style whilst the superior rooms have a period elegance this is in keeping the hotel’s heritage. With some of the most beautiful parts of the country on its doorstep, this hotel is also the perfect place for guests looking simply for a leisurely break in a truly hospitable environment. Picturesque grounds, impressive architecture and excellent cuisine make this hotel the perfect setting for a relaxing short break or other special occasions. As well as stunning scenery and marvelous walking trails, Derbyshire and the nearby Peak District are home to some of the country's finest stately homes including Chatsworth House, Haddon Hall and Kedleston Hall. For a family day out, enjoy a visit to Alton Towers or take in the delights of the local market towns of Bakewell, Buxton and Ashbourne. Makeney Hall offers Free WiFi Internet Access. ... more   less 
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Also Known As:
Makeney Hall Derby
Hotel Makeney Hall
Makeney Hall Hotel
Makeney Hall Clarion Collection Hotel Belper, Derbyshire

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