This is a beautifully situated site with many good features, although it’s blighted by a culture of ridged rules.
We have just returned from 5 nights oh sorry 4 nights stay at Callow, 2 adults and 3 children. 4 nights as we had to be off by 11 am when we booked we were told lunchtime. I worked so it would have been my wife's 1st depitch on her own with 3 children. Probably just doable by lunch. When enquired I was informed that when the site was full during peak season there was no leeway on this, I asked if the site was full Friday, no reply given.
On arrival I was greeted with "may I draw your attention to the voting slip for (the top 100 sites), then a hello.
What no visitors. We had a situation where the first part of our holiday was spent in France and then later part at Callow Top, due to me having work in Derby. When I booked I informed the receptionist that I would need my car to be brought by a visitor! "We don't allow visitors sir!" Well as we arrived I again told the receptionist that my car was been delivered later by a relative, I was told by this receptionist that I had to make the excuse they were helping us set up so they would be able to come in. When I mentioned they were bringing another car so they could get back it was as if I had grown another head! After paying a £10 deposit refundable if they left by a certain time that being 1 hr, I wish I could set up that fast.
So yes the site is noisy, but does get quiet by 11 pm and it is peak season.
The 20 pence shower, that was kept quiet, so it's 20p for 4 mins, that’s ok if they were clean. We must have been spoilt, because most of the other sites have mops and squeegees to use after the shower have been used.
Anybody like been dive-bombed by wasps as they go to the toilet, above door to the gents toilet near field 2 there was a wasps nest. When I enquired at reception about the safety of it with respect to children they said we know about it.
The pool, our children enjoyed it, it was busy but again it was peak season. We couldn't understand why there is no foot wash or even shower as you go and come out for basic hygiene and skin care unless you pay 20p and walk across to them
The pitch size, caravan awning and car then the other car, where does that fit safely. I had to squeeze it in, although if there had been an emergency getting out quickly would have been difficult. Maybe they thought I should have bought 2 minis. The site wasn't full but I wasn't allowed to park anywhere else.
The play park was good, the site was clean, facilities, football and volleyball field good, and access to Tissington trail good.
I have read some replies to these reviews and the claim is that customer services is a top priority, it seems like the top priority is adherence to the rules.
This was our experience a site with a lot of potential to be excellent but not achieving this.
- Official Description (provided by the hotel):
- Callow Top is an award winning family run holiday park on the edge of the Derbyshire & Staffordshire Peak District.Our 4 star facilities include a heated swimming pool (May - Sept,) shop, children's play area, cycle hire, pub & restaurant, coarse fishing lake and our very own micro brewery. We take tents, trailer tents, caravans & motorhomes and also have two holiday cottages on site.We're within easy reach of the market towns of Ashbourne, Matlock, Bakewell and Buxton. Local attractions include Alton Towers (20 mins drive,) the Heights of Abraham, Trentham Estate, Chatsworth House and lots more. ... more less
- Also Known As:
- Callow Top Holiday Park Hotel Derby
- Callow Top Holiday Park Ashbourne, England