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“Don't listen to the bad reviews...” 5 of 5 stars
Review of Zest Harbourside

Zest Harbourside
West Strand | Whitehaven, Whitehaven CA28 7LR, England
+44 (0)1946 66981
Website
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Ranked #19 of 47 Restaurants in Whitehaven
Price range: $22 - $22
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night
Egremont, United Kingdom
Top Contributor
86 reviews 86 reviews
29 restaurant reviews
Reviews in 26 cities Reviews in 26 cities
56 helpful votes 56 helpful votes
“Don't listen to the bad reviews...”
5 of 5 stars Reviewed January 1, 2014

I have been a fan of both Zest restaurants for years and have realised iv never reviewed the Harbourside one. Visited again in between Christmas and New Year and enjoyed a really nice meal. The wok chicken is as good as ever! I personally have never had a problem with the service and always find the staff to be friendly and helpful. You can also use your tastecard most of the time if you pre-book with it making it fantastic value for money.

  • Visited December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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243 reviews from our community

Visitor rating
    60
    84
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    24
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Carlisle, United Kingdom
Reviewer
4 reviews 4 reviews
3 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Sunday Service”
2 of 5 stars Reviewed December 29, 2013

Rang and asked to reserve a table, was told this was not necessary just call in. Got a table as soon as we got in. Then a member of staff put a reserved notice on the table and another asked us if we had reserved a table. I explained that i had been told this was not necessary and that the reserved notice had been put on after we had sat down. After about 10 mins we were asked if we would like a drink and given menus.

The service was slow but there was a lot of people in. They brought the food which was lovely, although a friends desert was taken away before she was finished and so were our drinks.

The bill didn't have the Taste Card discount on

All in all a very disappointing experience

  • Visited December 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Unwelcoming Place”
1 of 5 stars Reviewed December 28, 2013

Tried to have lunch on 27.12.2013. and we were greeted with "You can sit there but you can't have food because the table is booked", ventured upstairs and sat in the waiting area. We went back downstairs to order coffee only as couldn't eat in the waiting area. Cold coffee came 20 minutes later, left pretty quickly. This place needs to learn how to make hot coffee and it's customer service policy stinks, won't be back.

  • Visited December 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Average food, awful service”
2 of 5 stars Reviewed December 28, 2013

I visited during December 2013 with a group of 4 friends. The food itself was okay - nothing outstanding but relatively cheap (we had a Taste Card, offering 50% off) and there was plenty of it!

However, their service was really disappointing and it really let the whole experience down. We begun dining at 1pm and by 3pm, we'd had only one course and our plates had not been cleared away for approximately 30 minutes after eating. We intended to have dessert but frankly, did not think their service deserved anymore of our money. We paid at the bar, with our plates still uncollected, and left.

It's a shame because the food was fine, but the service made the experience memorable in all the wrong ways. I'd advise to avoid in the future!

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Stirling, United Kingdom
Reviewer
4 reviews 4 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great food, atrocious service.”
2 of 5 stars Reviewed December 27, 2013 via mobile

Zest is often the recipient of a good reputation amongst the people of Whitehaven, especially its classier brother. The harbourside restaurant is viewed as a cheaper but just as pleasant alternative. Perhaps a few years ago this superb reputation was deserved, unfortunately based on my visit on the 27th of December this is no longer the case.

Firstly, the positives: The food was outstanding. I had the pork belly which was served with a delicious extra of black pudding and a sumptuously creamy mash. Drinks arrived reasonably quickly and we were also pleased to see the Tastecard was accepted. The atmosphere was fine and there was no disruption to our meal.

Alas the review turns sour here. Our waitress, whilst perfectly polite, appeared utterly miserable;I don't think we saw a smile all afternoon. I've worked in a kitchen before and I empathise with the staff but it is not too taxing to present a smile! The restaurant was very busy when we arrived so our group accepted that our food could take a while, but we were waiting at least 50 mins for our mains. Yet that wasn't even the worst part, we had planned to get desserts but at 3pm (we arrived at 1) our mains had still not been cleared and we didn't even order a starter. Given this travesty of a waiting time, we decided to leave (with our plates still on the table). We complained to the waiter who served us our bill and he sincerely apologised, which was probably the best service we'd had all day.

Based upon the most recent reviews this establishment is clearly undergoing some problems at the moment. I can only hope it returns to its previous best. Staff training would be a great start, though the food remains good enough to make most salivate!

  • Visited December 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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