Booked this hotel on the internet for my partners birthday and due to the advertisement thought this would be a very nice place to stay. We arrived in the late afternoon and booked in, there was no offer of help with our bags, the hotel looked ok but not £105 a night quality I was expecting. We got to our room which was acceptable decor but a little bit of a throwback to the thirties. We had a four poster bed which was a good job because it meant we couldnt see the strips of paper coming away from the ceiling. It had old oak furniture of good quality but dated, the bathroom was perfectly acceptable but again of an older time, having said that it was clean with good quality towels and plentiful soap / toilet roll etc. We went to the very small bar/ restaurant and the cheapest meal we could get would have been £13.95. Not too dear but a limited choice which we did not wish to avail of.Having said all this so far it was my partners birthday so did not want to complain. We went out into ulverston and had a lovely evening. We got back to the hotel after midnight and let ourselves in. We had a couple of drinks in our room before going to bed. About 3.30 Am we were awaken by the smoke alarms ringing, after realising this was a false alarm we got back to bed , only to be awoken at 5.30 AM by a loud what we thought was vacuuming noise from outside our bedroom door. This continued and eventually we got up and prepared to go down for breakfast. As we left the room we soon found out what the loud vacuuming noise was. It was water removing vacuum cleaners which had been brought in to suck up the water from the next room ,after a burst pipe in the room above which sent water through the ceilings and through all the floors to the basement. I know this is not the fault of the hotel but it meant we were awoken very early and not able to sleep. We then went downstairs and were told by a member of staff about the burst, she did not tell us the restaurant was unable to provide breakfast so down we went to the below ground restaurant. We were met with candles on the tables and a deserted dining room. A chef, I suppose then informed us we could not have a breakfast, but he could do us some tea and toast. We went for this option and then left the restaurant. We went to our room and were so tired we went back to bed for a few hours. We decided to leave the hotel about 11.30 am that date, and went for a lovely drive in this lovely area of the country. We came back to the hotel about 6.00 PM and spoke with the receptionist, at that time a sign was displayed saying the bar/ restaurant would be closed for the evening due to the burst pipe. The receptionist was very nice and we voiced our concerns about the stay so far saying we were not happy with this and that we knew the hotel could not help it, but what were they going to do to recompense us for this awful experience. She could not tell us and said she would consult with the owners, and come back to us as soon as possible. We did inform her at this time that we were considering giving the hotel a poor review due to the poor customer service we had recieved to date. We went off to our room and after a few hours we had not had any contact ,so went back to reception again. we spoke to the same lady who said she had spoken to the owner, who said she would knock us£15 off the bill !!!!!!! total cost of bill was to be £210 and she would knock off £15 !!!!!! We explained we were not happy with this and then left the hotel for another lovely night out in Ulverston. We returned later and went to bed. We woke in the morning and at 8.00 AM went down to see if we could get breakfast. We found the restaurant was open, and eagerly awaited breakfast. I was very surprised when the breakfast arrived on a massive plate and felt sorry for the poor thing !!!! we had two eggs on the left side of the plate a rasher of bacon to the extremities in the middle and a sausage in the centre of the plate. To the right hand side we had a portion of beans and a portion of mushrooms. The breakfast was ok but rather embarrassing considering the size of the plate it was served on. I personally thought it was ok but my partner thought it was not good at all. We had tea and toast but had to ask for sauce and had to ask them to take away the badly burnt toast and bring fresh ( i dont mind the toast being burnt but my partner does). Whilst we were finishing breakfast the presumed owner of the hotel came into the dining room and was talking to other guests, he spoke of his problems with the burst pipe and then went on to inform them that some of his guests were not happy and had complained, not giving a thought to how much this had affected him. Whilst he was saying this he was continually staring at my partner opposite me, making her feel this comment was directed at her and myself !!!!. We then left the dining room went to our room and packed our bags. We went to reception and were met by a very nice receptionist and this awful man who i believe is the owner ( think he was about 70 yrs of age and of South African extraction). the receptionist presented me with a bill for £210 for the two nights which I queried and she was then advised by this gentleman to ammend it. He then proceeded to shout and argue with us about how we did not appreciate how this had affected him, and were only bothered about ourselves and not him. I tried to point out that athough we were very sorry for his predicament it did not change our feelings as to the quality of our stay at his hotel. He continued to shout at us and my partner at this point asked him to stop shouting, as did I. I tried to calm him down and explain that we had paid for a service which we had not received and that we should be compensated in some way for this. He continued to rant and continually interrupted us as we tried to explain our situation to him. He was unconcerned that our stay had been ruined and that the customer service displayed by him was woefully inadequate. He continued to rant that we had no consideration for what he was going through. !!!!!! No matter what I said to him he continually displayed agression and contempt toward me and my partner as if we were not worthy to stay in his hotel. Eventually I paid the bill I was presented with which was for £180 for a two night stay. I felt I had to inform him that I had stayed in much better hotels than this for less money and that I would be formally complaining via a poor review of him and his hotel. To be honest the hotel is not too bad just highly overpriced with poor customer service and a very nasty male owner, who should now retire as he obviously is not up to dealing with people in a professional and helpful way. Oh by the way can I just say that I am a 54 yr old male who has travelled extensively over the years in many countries,and all over England, and surprise surprise, I have never yet felt the need to complain about any other hotel, some have been not so good but at least there have been some redeeming points to them. Sorry but this hotel is awful because of the management, the worst stay of my life ever. I would gladly elaborate further but feel many people reading this will be bored by now. Ulverston is a lovely town with loads of nice people which we met, but the manager of this hotel is not one of them.
Dont go to this hotel
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.