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“family diamond wedding break” 5 of 5 stars
Review of BEST WESTERN Shap Wells Hotel

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BEST WESTERN Shap Wells Hotel
3.0 of 5 Hotel   |   | between the A6 and B6261, Shap CA10 3QU, England   |  
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Ranked #1 of 3 Hotels in Shap
Certificate of Excellence 2014
Wolverhampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“family diamond wedding break”
5 of 5 stars Reviewed August 19, 2013

friendly welcoming staff for this my mother and father in laws diamond wedding anniversary ,comfortable well furnished clean rooms , excellent tasty evening meals , beautiful countryside views and babbling brook . after a day of all day rain where our plans for that days sightseeing were scuppered we adjurned to the games room and had a snooker and pool tournament , would we use again most definately

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
julian p, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review, August 23, 2013
Thank you for taking the time to write a review after your recent stay at the Hotel. I was very pleased to read you enjoyed your visit and you would like to come and stay with us again.
Please pass on my belated congratulations to your Mother and Father in law on their Diamond Wedding Anniversary.
Once again thank you for your review.

Regards

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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556 reviews from our community

Traveler rating
    203
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    100
    43
    19
See reviews for
79
258
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Swedish first
  • Any
English first
fife
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 19, 2013

Stayed at this hotel on our way down South to Birmingham.We decided to split our drive down & picked this hotel.It is well hidden of the beaten track but was well worth the visit.We were booked in very promptly & our room was nice.We had evening meal there & have no faults whatsoever with that.It was piping hot & plenty of it.Breakfast was the same would recommend this hotel to all who would like to stay in the area.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
julian p, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review, August 23, 2013
Thank you for your feedback and I hope we have the opportunity to welcome you back to the Hotel in the future.
I was pleased to read you had an enjoyable experience and you would recommend us to anyone who wanted to stay in the area.

Regards.

Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 16, 2013 via mobile

A good Best Western up to usual high standard. Nothing to much trouble & we stayed in Old Bath House as required easy access room & free Wi-fi worked OK. Lovely fell views from bar & dining room. Panini's at lunch delicious with excellent quality ham & beef fillings & good evening menu selection. Great base for exploring northern lakes. All staff friendly & helpful. Take the nature trail by the waterfall & meet the red squirrels. We will return

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
julian p, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review, August 19, 2013
Thank you for your feedback after your recent stay at the Hotel.
I was pleased to read you had an enjoyable experience and you would like to return to us in the future.
Once again thank you for a very positive review.
We look forward to welcoming you back to Shapwells on your next visit to the Lake District.

Regards

Guest Relations Manager. .
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Leeds, United Kingdom
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 15, 2013

We stayed for one night with our 2 year old. Really nice hotel, all staff very friendly. We had a lovely spacious family room. Great breakfast and plenty of staff hovering around to assist.
There was a coach party in who were all friendly and everyone made a fuss of our little boy.
Had a nice walk after tea on the fells lots of sheep!
Nice surrounding area and very quiet. I would visit again as it was superb value. Bar not even that expensive.
If you dont want to have an evening meal in the hotel, Shap has a chip restaurant and a couple of nice looking pubs.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
julian p, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review, August 23, 2013
Thank you for such a positive review from yourself after your recent stay at the Hotel.
I have taken the opportunity to share your comments with the rest of the team.We look forward to seeing you again on your next visit to the Lake District.

Regards

Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrickfergus
Top Contributor
105 reviews 105 reviews
25 hotel reviews
Reviews in 48 cities Reviews in 48 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed August 14, 2013

We were on our way to Stranraer and decided to break the journey here and see the red squirrels.The Hotel is a" relic of auld dacency"dating back to mid 1800's and seems to be a regular venue for weddings and coach stops.We were lucky that only one coach was there during our stay,but the Hotel never the less had an entertainer (a magician) in for the evening who was EXCELLENT.
Our room was in the former Bath House and was large,warm and comfortable.
Breakfast was good and our Bar meal was of a good standard.
We felt that as the Hotel is in a fairly remote area,it would be a good idea for the management to have some maps of the area as hand outs for guests.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
julian p, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review, August 19, 2013
Thank you for your feedback after your recent stay with us. I was pleased to read you enjoyed your meals and your Bedroom in the Bath House was comfortable and you had the opportunity to see the Red Squirrels that live in the grounds.
After your suggestion we will look at providing maps for the local area..
Once again thank you for your comments.

Regards

Guest Services Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 13, 2013 via mobile

We stayed here mid August for our daughters wedding. It's a great wedding package. The food was lovely, the service was excellent. The hotel is clean and well kept and in a lovely setting. This was such good value for money. Thank you to everyone at Shap Wells. We had a lovely stay.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
julian p, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review, August 19, 2013
Thank you for such a positive review after your recent visit to the Hotel for your daughters Wedding I was pleased to read you thought that Shapwells was a " Fabulous Hotel " I will be delighted to share your comments with the Team.
Once again thank you for your feedback.

Regards

Guest Services Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 13, 2013

Excellent launch pad for the area. Good parking. Great full English breakfast.
The hotel is secluded in a peaceful valley & surrounded by woods and a lovely river.
The WiFi quick and seamless so you can keep in touch and research your next day in the Lakes.
Will visit again with family.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
julian p, Guest Relations Manager at BEST WESTERN Shap Wells Hotel, responded to this review, August 16, 2013
Thank you for giving the Hotel a great review after your recent stay and letting us know you will visit us again with your family.
We look forward to seeing you in the near future.

Regards

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Shap Wells Hotel

Address: | between the A6 and B6261, Shap CA10 3QU, England
Phone Number:
Location: United Kingdom > England > Cumbria > Shap
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Shap
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Shap Wells Hotel 3*
Number of rooms: 98
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Also Known As:
Best Western Penrith
Penrith Best Western
Shap Wells Hotel

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