We were booked in for New Year’s Eve but unfortunately the heavy rain from the previous few days put an end to any hope of us reaching it from our position in Aysgarth. We tried 4 different routes but were unable to get through deep floodwater or were turned back by other drivers warning of flooding ahead.
As soon as we were able, we called Karen to let her know of our predicament and although she kindly offered to collect us from Hawes, we couldn’t even make it that far west. We agreed that she should try and re-let the room which unfortunately she wasn’t able to which meant there was no refund on the money we had paid.
This was somewhat disappointing as given the efforts we’d made to get there, we would at least have hoped that the money could have been held for a future visit. Whilst refusing a refund maybe consistent with the terms and conditions in the force majeure circumstances and the season of goodwill we find this miserable customer service miserly and mean without any festive spirit.
- Also Known As:
- The Garsdale Sedbergh, England
- Official Description (provided by the hotel):
- Welcome to "The Garsdale" at Garsdale Head, ideally situated at the tip of Wensleydale in the heart of some of the most beautiful walking and horse riding country in England. We have 3 Beautiful En-suite rooms with air conditioning, HDTV, Drinks fridges Wifi and a small bar for our guests. We are located on the new Pennine Bridleway and have a small paddock and a safe lock-up for tack and bikes. ... more less
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