Stayed two nights here with my wife and daughter (6) in a nice three-bed room. Staff friendly*, food good, but sadly our stay was totally ruined by having to share with two large school groups of noisy teenagers who kept us awake late both nights. YHA should warn families and individual customers if they will be sharing with such groups, giving them the opportunity to go elsewhere. The groups themselves were nice kids, and this complaint is just about YHA failings. I have worked in and managed youth hostels in England and Scotland and would always warn customers when they made their booking that they would be sharing with a large school group if that was the case. We were given the room nearest to the reception desk, but hostel staff failed to ask the groups to keep the noise down outside our room, and we had to complain to the young people ourselves, even though the staff could not have failed to notice what was going on. I have stayed in YHA youth hostels for more than 40 nights over the past 12 months, in a mixture of dorms, single rooms and family rooms, from St Paul's in London to Berwick in the north, and up until this one the worst review I would have given would have been 'very good', so it's a shame I'm having to do this.
*Staff friendly, but that's not always enough.
- Also Known As:
- YHA Borrowdale Keswick
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