Booked 3 night family break (Helvellyn - DBB, means breakfast and dinner included), 2 adults and 2 children (13 and 11) on the hotel's website. Confirmed back by email, £738.00.
We enjoyed our stay, nice, comfortable room, helpful staff, nice restaurant. But that is what you expect for this amount of money.
The size of the swimming pool is ridiculous, is not worth getting wet.
I had a problem understanding our final bill, and it became clear that we were charged separately for the children's dinner. When I asked for some explanation, I was told, that the deal was BB only for children. When I produced the printed booking confirmation, which was fairly comprehensive (even mentions the dress code in the restaurant), but certainly did not include this little "detail", I was told, that I should have read the small print!!!! I think this is unacceptable behaviour. There should be no small print at all (still could not find this clause, by the way) when you book a holiday, there should be no hidden charges, it should be all clear and honest about what is included and what is not.
I did not want a lenghty argument, paid by credit card, and wrote a letter to the manager. No reply, obviously.
I do not have a problem with the price, it was OK, but I think every costumer should be given all the relevant information before booking, and I certainly was misled by this hotel, even if there is an invisible "small print" on their website! Why is it not printed in the confirmation email too???
Be warned, and check everything before you go to this hotel. All the smiles and helpfulness are not sincere, they want your money only!
I certainly will avoid it in the future.
- Official Description (provided by the hotel):
- Nestled in the heart of the Borrowdale valley and overlooking Lake Derwentwater, the Lodore Falls Hotel has one of the finest settings in the Lake District, with access to some of the most impressive walks in the area from the front door. The hotel offers the Lakeland welcome associated with family ownership and courteous staff, who are always on hand to welcome and assist you in a friendly way during your stay. Delicious light meals and afternoon teas are available throughout the day in the comfortable lounges overlooking Derwentwater and in the early evening you can enjoy a drink in the bar before experiencing some of the region's finest cuisine served in the elegant Award Winning AA Rosette Lake View restaurant. The hotel offers an impressive array of outdoor leisure facilities, with an all-weather tennis court, swimming pool and hot tub. Indoor facilities include a swimming pool, sauna and a well-equipped gym. In the Falls Beauty Salon our friendly therapists will look after your well-being with a varied selection of treatments for both ladies and gentlemen. Famous for style, service and hospitality, the Lodore Falls Hotel offers the perfect location to suit all tastes. ... more less
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- Also Known As:
- Lodore Falls Keswick
- Hotel Lodore Falls
- Lodore Falls Hotel Borrowdale/Keswick