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“Mad Hatters break” 4 of 5 stars
Review of Macdonald Portal Hotel, Golf and Spa

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Macdonald Portal Hotel, Golf and Spa
4.0 of 5 Hotel   |   Cobblers Cross Lane, Tarporley CW6 0DJ , England   |  
Hotel amenities
Ranked #4 of 5 Hotels in Tarporley
York
1 review
“Mad Hatters break”
4 of 5 stars Reviewed May 26, 2014 via mobile

Just stayed at this hotel on a one night "Mad Hatters" break. I contacted the hotel beforehand to ask about paying for an upgrade to surprise my girlfriend as we had got engaged that day. The receptionist couldnt have been more helpful and we were given an upgrade for FREE along with some free chocolates. The service and package were both excellent and a big thank you to the staff who were great.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Macdonald Portal Hotel, Golf and Spa, responded to this review, June 30, 2014
Dear Pluckerd,

Thank you for writing about your recent visit to Macdonald Portal Hotel, Golf and Spa.

We are all delighted that you had such a good time, and wish you the very best for your happy future together.

Warm regards

David McGhie
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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714 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • Any
English first
1 review
3 of 5 stars Reviewed May 26, 2014 via mobile

I stayed here last year and it was faultless, beautiful room lovely extras in our package and dinner was one of the nicest meals I've ever had. However this time was a little disappointing. Staff and service was great but the meal wasn't and our room was a bit shabby. The lamps and shades were all over the place and the bed throw was a cheap fleece polyester thing I just wouldn't have expected to see in this hotel. Lots of dispensers were empty and things weren't explained very well to us so we constantly had to ask staff or other guests where things were. Small things but just took the edge off our stay after I'd told my partner how amazing it was last time I went. Spa area and treatment was really nice though.

  • Stayed May 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Macdonald Portal Hotel, Golf and Spa, responded to this review, June 30, 2014
Dear Gunmoor,

Thank you for writing a review of your recent visit to Macdonald Portal Hotel, Golf and Spa,

I am really sorry that on this occasion we didn't meet the standards of previous visits. I am always grateful for such comments as they highlight where we can make changes to improve our service.

I do hope that this will not deter you from visiting us again.

Warm regards

David McGhie
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cannock, England
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 25, 2014

Ive returned today from a spa weekend with my friend.
We were both very impressed the the hotel and spa.
We were checked into our room as soon as we arrived (10.30am). Our room was spacious, clean and comfortable. With everything we would expect to find.
The reception staff were very helpful.
Our first treatment was a facial, mine with Molly. My friends with Sarah.
Molly was very proffessional and knowledgeable of the products she was using. And my facial was amazing. My friend had a similar experience with Sarah. Our treatments today were full body hot stone massages, mine with Becky. They were amazing. My friend has had many hot stone massages and commented that it was one of the best shes had!
The spa facilities were brilliant, the sauna, steam and pool. All very clean. And not busy. Although the hotel was busy.

The resturant was fab,the food was lovely and the staff very polite and helpful.

We will definantly be coming again....soon.xxx

Stayed May 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Macdonald Portal Hotel, Golf and Spa, responded to this review, June 30, 2014
Dear sheryl1512,

Thank you for your kind comments following your stay with us at Macdonald Portal Hotel, Golf and Spa.

I know that everyone in the Spa will be pleased that you had such a good time. We have excellent Spa facilities and our therapists use Elemis products for their treatments.

I am glad that the rest of our team made you welcome too.

Hopefully you will come to visit us again soon.

Warm regards

David McGhie
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 23, 2014

My wife and I recently enjoyed a " mad hatters " spa break at this Cheshire hotel and we thouroughly enjoyed our stay. The location is set in beauiful Cheshire countryside and the hotel is light , spacious and well set out. We upgraded our room which was nicely decorated with plenty of room , super king sized bed and a really nice bathroom . Plus complimentary wine , beers and soft drinks and a good selection of teas and coffees.
The spa treatments were excellent and the other gym and pool facilities were what we were expecting. We had a three course meal as part of our package and all three courses were exceptional. Breakfast was also superb both in terms of choice and quality with superb service by the staff. All in all we had a superb break to celebrate our wedding anniversary and would not hesitate to return.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Macdonald Portal Hotel, Golf and Spa, responded to this review, June 30, 2014
Dear Dawesy1,

I am glad that you had an enjoyable anniversary at Macdonald Portal Hotel, Golf and Spa, and that you have taken some time to post a review.

We have some excellent facilities at the hotel, and I am pleased that your found our staff to be helpful too.

I hope we'll see you again for another special occasion.

Kind regards

David McGhie
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
1 review
4 of 5 stars Reviewed May 22, 2014

18/19th May stopped at Potal for three days of golf. Lovely quiet venue. Large rooms. I little disappointed with the rough just off the fairways on the course. Really needed trimming to make it more playable and would speed up groups. Wish we had booked the other course now.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Macdonald Portal Hotel, Golf and Spa, responded to this review, June 30, 2014
Dear Super M,

Thank your for posting your comments regarding your recent visit to Macdonald Portal Hotel, Golf and Spa.

I am glad that you had a good stay, and would encourage you to book again, making sure that you take the chance to play both the Championship and the Premier courses, as they both certainly do provide different golfing challenges.

Kind regards

David McGhie
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 21, 2014

We thoroughly enjoyed our stay, 18/19 May, on a Mad Hatter Spa Break. We were particularly impressed with the staff in the bar and restaurant. Steven in the bar made a very acceptable Brandy Alexander, even though it wasn't on the cocktail menu. We were given helpful advice on the best time to breakfast (and avoid the rather boisterous golfers in residence). Lovely food, good location and comfy rooms but most important of all friendly and efficient staff.

Room Tip: Some of the rooms have lovely views, ask in advance.
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Macdonald Portal Hotel, Golf and Spa, responded to this review, June 30, 2014
Dear lynne j,

Thank you for taking some time to write about your experience here at Macdonald Portal Hotel, Golf and Spa.

I am glad you enjoyed all our facilities, and that you found our team to be attentive and friendly. These are qualities that you can't train, and we are lucky to have such a good team.

I hope we can indulge you with some more relaxation and cocktails again soon.

Kind regards

David McGhie
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 19, 2014

I stayed here in room 224 on Saturday night with my husband on a spa break. The hotel was relaxed and clean and we really enjoyed it.

The spa facilities are good and this is the highlight for us! Curt on reception was the best member of staff there and was flexible with the arrangements and made us feel very welcome without a big fuss - you felt like you mattered!

Some of the reviews are right - the bottles of wine are a bit too pricey and the service in the evening is a bit lack lustre - too long between courses. It's not that the staff aren't nice, they are but the evening needs a bit of a shake up.

The lady that meets you for breakfast is wonderful (could do with some of her in the evening) and the breakfast was great.

If I was really picky, they need another CD of music in the spa as it's on a loop and is only short!!

So all in all a nice break. If I were the manager I would shake up the evening service a bit but it has to be said that the food was nice. I would definetely come back so don't let this put you off.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Macdonald Portal Hotel, Golf and Spa, responded to this review, June 30, 2014
Dear Teamwhitbycheshire,

Thank you for taking the time to write about your visit to Macdonald Portal Hotel, Golf and Spa.

I am glad you had an enjoyable stay, but I am also thankful for your constructive feedback. I have also commended Emma, our Breakfast Supervisor, for her efforts - she does a great job.

I hope you will have the opportunity to visit us again in the near future.

Warm regards

David McGhie
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Portal Hotel, Golf and Spa

Address: Cobblers Cross Lane, Tarporley CW6 0DJ , England
Location: United Kingdom > England > Cheshire > Tarporley
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Tarporley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Macdonald Portal Hotel, Golf and Spa 4*
Number of rooms: 85
Official Description (provided by the hotel):
Set within the heart of the Cheshire Countryside yet within easy access from the main motorways and towns, The Macdonald Portal Hotel,Golf and Spa is the perfect base to explore Cheshire and its many attractions and places of interest. Whether you are visiting for a pampering experience in the luxurious Spa, a round of golf on one of the two challenging golf courses or indeed a gourmet break enjoying the finest foods in 2 AA Rosette Ranulf Restaurant, Macdonald Portal Hotel, Golf & Spa has something to offer for the entire family. Portal is also the home of the first Lee Westwood Golf School in the UK and offers a combination of three golf courses and an onsite golf academy. The conference and banqueting facilities have hosted many a prestigious event and both the Castle and Waterstone Suites offer the most wonderful venue for the perfect wedding celebration. A venue for all occasions, the hotel offers 85 sumptuous bedrooms, a state of the art Health, Fitness and Beauty Spa which includes an 18 meter swimming pool, advanced Technogym equipment and a thermal suite with rock sauna, aroma steam bath, ice room and salt infusion sauna. Why not dine in our fine restaurant with its 2 AA rosettes and views across the Cheshire plains. ... more   less 
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Also Known As:
Macdonald Portal Hotel, Golf Hotel Tarporley
Macdonald Portal Tarporley
Macdonald Portal Hotel, Golf And Spa Tarporley, Cheshire, UK

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