Having booked this hotel at the last moment we found the staff both at reception and in the dining room unhelpful and disinterested. As a wheelchair user we felt that our needs came a far distance behind the golfers. In the restaurant we were seated in the further table next to an emergency entrance with cobwebs just above where we were seated. A glass of Champagne was plopped down in front of us, we thought "a nice gesture" only to be changed £18.00.
Overall we thought our experience could not get any worst until we were told that there was a charge of £3.00 for using our credit card on checking out. Surly on a bill of £180+ we thought this was mean and reflected badly on the this hotel group. The receptionist explained this was the hotel group policy
On this experience would not use Macdonald Hotels again.
- Official Description (provided by the hotel):
- Set within the heart of the Cheshire Countryside yet within easy access from the main motorways and towns, The Macdonald Portal Hotel,Golf and Spa is the perfect base to explore Cheshire and its many attractions and places of interest. Whether you are visiting for a pampering experience in the luxurious Spa, a round of golf on one of the two challenging golf courses or indeed a gourmet break enjoying the finest foods in 2 AA Rosette Ranulf Restaurant, Macdonald Portal Hotel, Golf & Spa has something to offer for the entire family. Portal is also the home of the first Lee Westwood Golf School in the UK and offers a combination of three golf courses and an onsite golf academy. The conference and banqueting facilities have hosted many a prestigious event and both the Castle and Waterstone Suites offer the most wonderful venue for the perfect wedding celebration. A venue for all occasions, the hotel offers 85 sumptuous bedrooms, a state of the art Health, Fitness and Beauty Spa which includes an 18 meter swimming pool, advanced Technogym equipment and a thermal suite with rock sauna, aroma steam bath, ice room and salt infusion sauna. Why not dine in our fine restaurant with its 2 AA rosettes and views across the Cheshire plains. ... more less
- Reservation Options:
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- Also Known As:
- Macdonald Portal Hotel, Golf Hotel Tarporley
- Macdonald Portal Tarporley
- Macdonald Portal Hotel, Golf And Spa Tarporley, Cheshire, UK