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“Would not use again” 1 of 5 stars
Review of Macdonald Portal Hotel, Golf and Spa

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Macdonald Portal Hotel, Golf and Spa
4.0 of 5 Hotel   |   Cobblers Cross Lane, Tarporley CW6 0DJ , England   |  
Hotel amenities
Ranked #4 of 5 Hotels in Tarporley
Belfast, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Would not use again”
1 of 5 stars Reviewed October 30, 2012

Having booked this hotel at the last moment we found the staff both at reception and in the dining room unhelpful and disinterested. As a wheelchair user we felt that our needs came a far distance behind the golfers. In the restaurant we were seated in the further table next to an emergency entrance with cobwebs just above where we were seated. A glass of Champagne was plopped down in front of us, we thought "a nice gesture" only to be changed £18.00.
Overall we thought our experience could not get any worst until we were told that there was a charge of £3.00 for using our credit card on checking out. Surly on a bill of £180+ we thought this was mean and reflected badly on the this hotel group. The receptionist explained this was the hotel group policy
On this experience would not use Macdonald Hotels again.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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873 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • Any
English first
Edinburgh
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 29, 2012

Stayed at this hotel 19 October for 3 nights. Huge room with all amenites expected.
Very over priced bar charging £18 for 2 glasses of wine.
Spa treatments excellent although staff apologising for noise of hen party throughout our "relaxing treatments" acknowledged they have a problem with noise travelling to treatment rooms.
Breakfast excellent although room service 45 mins late the only morning we opted for it, no call to advise but apologises given upon arrival.

I would definately return to the hotel but eat in the local village and surrounding areas, much better value. Stunning location.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed October 27, 2012

We had to wait for 15 minutes to get served a drink at the bar,and we ordered a bacon sandwich with chips and when it eventually arrived it was cold and the chips were lukewarm after a half hour wait?
It seems as though the staff don't care at all about the customers and they aren't interested in providing any service to the clients

  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 25, 2012

We stayed as part of a hen party on a spa package.
The package was excellent for everything it included and everyone was very happy with it.

Upon arriving and having lunch in the bar some of the women unaware of the time, ran over their spa appointment slots, this resulted in being fetched by the spa manager who frankly was a little abrupt and rude.
Seems to not have very good customer service and should have a better attitude despite whether feeling frustrated with customers.

However the girls in the spa were lovely, helpful and very friendly and the treatments and facilities were exceptional.

The rooms were clean, spacious, and of a very high standard. Lovely big bathroom with shower and a bath too. Nice tv, mini bar fridge, tea and coffee and much more good features.

The restaurant was also very good and the food was excellent. The only thing i would say is drinks are very expensive but it is to be expected in these type of hotels.

The staff later on in the bar were lovely, very friendly and professional, and the customer service from them was excellent. Always had smiles and were telling us lots about the hotel and telling us what is good to have a look at.

Breakfast was a good selection and the food (once we got it) was good. There seemed to be a bit of bad organisation though and a bit of waiting around. The staff were particulary slow with tea and coffee which should be served immediately at a table. They forgot a few times when asked for things like toast or extra cups/cutlery.
On the whole it was fine.

Overall it was an excellent stay, i would definately go again and it is well worth going.
Grounds are stunning, very good spa, lovely rooms and facilities, excellent food and great staff, particulary in the bar and on reception who were very helpful and efficient.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spain
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 19, 2012

We have recently returned from a weekend break to the Portal Golf & Spa in Tarporley.

We found the check in service good when we arrived and the lady on the desk was very polite and helpful. Our room was very nice, comfortable and clean. Breakfast we felt on the whole was OK but the service could be better. Apart from breakfast, we ate out so cannot comment about the dinner service although we overheard some people complaining.

We played both the 18 hole golf courses and had to say they were excellent as was the Spa.

In the bar area during night caps, one poor guy "J" the bar supervisor, was running around in order to provide a service, which he has been trained to provide - obviously very consciencious. Through difficulties (as he did not appear to have many staff with him on a busy night) he maintained his humour and professionalism and made us and by the looks of it, other people in the bar feel very welcome, so we have no complaints in that area other than to say that the price of drinks are on the expensive side.

Having read the reviews prior to our stay I am prone to agree with the comments. However... I feel the situations described were purely brought about, by the obvious lack of staff in all areas, which to be fair is not the fault of the current staff and they should not be judged for something they cannot control.

Surely this is a management issue and the people placing critiques on Trip Advisor should address their problems directly to the bosses of the hotel perhaps.

Other than that, the place is in a lovely setting, alittle bit overpriced I would say especially in the bar but perhaps these prices are set by Macdonald Group and are the same in all their hotels.

If the current issues can be resolved, the Portals Golf and Spa is well worth a visit for any Golfer.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 11, 2012

First off, even though this is going to be a bad review, I'd like to say what a shame - considering the beautiful location, great rooms and professionalism from the spa staff.
Unfortunately the rest of our experience was just 1 great big joke. It was so pathetic me and my friend found it too hilarious to bother complaining (not that the staff would know what to do with a complaint - though I'm sure they get more complaints than customers).
The restaurant was terrible - it took some young waiter 10 minutes to find out if they serve J2O, then another 10 mins to find out what flavours they had. We then were served another tables dinner - only finding this out when I questioned the plate of beef in front of me wasn't the chicken I ordered. Even then I was told "Yes that's the chicken". So my friend ate her meal alone, along with the couple next to us, and then when she was eating her dessert my meal finally came! This seemed nothing to us at the time, a simple misunderstanding we casually brushed off.
The next morning we were first in to be served and an hour later had still not received our breakfast or coffee - though all the other residents that came down after us were served no problem. Having a spa treatment booked we cancelled the breakfast (there was still no sign of it), and we did so politely. Later on we were advised by another resident (that witnessed our treatment of the night before and this mornings breakfast) that all the waiters were standing round the restaurant in front of lots of customers calling us and completely slagging us off!
It's not possible to put in all what happened during our stay, but another evening meal and another breakfast found us receiving similar treatment. On our last morning we both sat back and observed the other residents. EVERY table we watched were moaning/complaining and generally seemed completely hacked off with these so called staff - trained to Basils highest standards.

Room Tip: We just chose a standard room, no extra cost and both of our rooms were fantastic. Lovely big room...
See more room tips
  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 8, 2012

Stayed here Sunday September 30th for one night as part of a group of twelve golfers.

We played the Championship course on the Sunday, it wasn't bad, but to be fair it wasn't anything special.

Had a few drinks afterwards in the bar while watching the Ryder Cup, drinks are, in my opinion, very very expensive.

Check in was fine, all twelve of us descended on reception at the same time and the lone girl handled us all at once and quite quickly. The room was fine. Very clean, spacious and contained everything needed.
We didn't eat dinner in the hotel so can't comment (we went into the local village for a Chinese). We had more (expensive) drinks afterwards in the bar.

Breakfast. I ordered coffee and toast which took around 25 minutes and two reminders to come. Breakfast arrived about 15 minutes after that. Far too long to wait, and some of my friends had ordered before me and were still waiting when mine arrived. What's the deal with putting 12 baked beans in a little ceramic pot? And when I asked for brown sauce I got a spoonful put on my plate by the waitress?

We played the Premier course on Monday. I can't rate this course highly enough, I loved every hole. This is the superior course of the two by far.

In summary: breakfast and the price of drinks were a let down, I would have given the hotel somewhere between a Poor and Average rating... but the golf drags it back up to a Very Good, the Premier course really is worth a visit.

  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Macdonald Portal Hotel, Golf and Spa

Address: Cobblers Cross Lane, Tarporley CW6 0DJ , England
Location: United Kingdom > England > Cheshire > Tarporley
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Tarporley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Macdonald Portal Hotel, Golf and Spa 4*
Number of rooms: 85
Official Description (provided by the hotel):
Set within the heart of the Cheshire Countryside yet within easy access from the main motorways and towns, The Macdonald Portal Hotel,Golf and Spa is the perfect base to explore Cheshire and its many attractions and places of interest. Whether you are visiting for a pampering experience in the luxurious Spa, a round of golf on one of the two challenging golf courses or indeed a gourmet break enjoying the finest foods in 2 AA Rosette Ranulf Restaurant, Macdonald Portal Hotel, Golf & Spa has something to offer for the entire family. Portal is also the home of the first Lee Westwood Golf School in the UK and offers a combination of three golf courses and an onsite golf academy. The conference and banqueting facilities have hosted many a prestigious event and both the Castle and Waterstone Suites offer the most wonderful venue for the perfect wedding celebration. A venue for all occasions, the hotel offers 85 sumptuous bedrooms, a state of the art Health, Fitness and Beauty Spa which includes an 18 meter swimming pool, advanced Technogym equipment and a thermal suite with rock sauna, aroma steam bath, ice room and salt infusion sauna. Why not dine in our fine restaurant with its 2 AA rosettes and views across the Cheshire plains. ... more   less 
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Also Known As:
Macdonald Portal Hotel, Golf Hotel Tarporley
Macdonald Portal Tarporley
Macdonald Portal Hotel, Golf And Spa Tarporley, Cheshire, UK

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