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“VERY COMFORTABLE” 4 of 5 stars
Review of Premier Inn Crewe/Nantwich

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Premier Inn Crewe/Nantwich
221 Crewe Road, Nantwich CW5 6NE, England   |  
Hotel amenities
Ranked #2 of 5 hotels in Nantwich
Cardiff.UK
Top Contributor
58 reviews 58 reviews
49 hotel reviews
Reviews in 47 cities Reviews in 47 cities
71 helpful votes 71 helpful votes
“VERY COMFORTABLE”
4 of 5 stars Reviewed September 17, 2013

Stayed for 2 nights...Very helpful,friendly staff...Nice and quiet,slept well and would certainly stay again...the only small point to make is why can't Premier Inns put in a comfortable chair,surely it would not cost any more than an uncomfortable one....Did not eat here due to the bad reviews.

Room Tip: Try 21...upstairs at the end...nice and quiet inside.Car park outside.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nantwichpi, Michelle Pittem, Reception Team Leader at Premier Inn Crewe/Nantwich, responded to this review, September 18, 2013
Dear joanslade
Thank you for taking the time to write a review about your recent stay with us. I am delighted that you enjoyed your stay at the Crewe/Nantwich Premier Inn. Your comments regarding the chairs will be noted. The Premier Inn is due to undergo an extensive refurbishment commencing on 23rd Sept and our rooms are currently being reviewed. If you require room 21 in the future then we can allocate this for you before arrival. We look forward to welcoming you back the future,
Kind Regards
Michelle
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120 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Tamworth, United Kingdom
1 review
4 of 5 stars Reviewed September 17, 2013

Pleasantly surprised, especially with updated bathroom. Typical Premier Inn with comfortable rooms, hair dryer, hostess tray,adjustable heating and good food at the onsite restaurant The Peacock. Ideal location for our family attending a wedding at Wrenbury Hall. Pleasant helpful staff.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nantwichpi, Michelle Pittem, Reception Team Leader at Premier Inn Crewe/Nantwich, responded to this review, September 18, 2013
Dear Marg S
Thank your for taking the time to write your review. We are delighted that you enjoyed your stay and we look forward to welcoming you back again in the future.
Kind Regards
Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Top Contributor
126 reviews 126 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 15, 2013

Stayed here for a wedding, very comfortable and clean. Amy on reception was very welcoming and arranged a taxi and even chased it up. Its the service in these places that makes the difference. I would say we avoided the peacock due to reviews, we went to the leopard instead which was very good.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nantwichpi, Michelle Pittem, Reception Team Leader at Premier Inn Crewe/Nantwich, responded to this review, September 18, 2013
Dear Bumble1980,
Thank you very much for taking the time to write your review. I shall pass your kind comments onto Amy. It is important for our team to provide excellent customer service and I am extremely pleased we managed to achieve this. We look forward to welcoming you back to Crewe/Nantwich Premier Inn in the future.
Kind Regards
Michelle
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Cardiff, United Kingdom
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 9, 2013

Like one of your other reviewers we had a really nice welcome from the receptionist from Aberdeen. The room was comfortable and quiet (at the back of the hotel on the ground floor)
On the basis of some of the other reviews we decided not to eat in the Peacock but headed out for an excellent meal at The Elephant in Shavington.
The service at breakfast was pretty slow on both mornings, the bacon seemed very dry, I'm glad that we didn't eat there in the evenings.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nantwichpi, Cathy Crawshaw, Operations Manager at Premier Inn Crewe/Nantwich, responded to this review, September 11, 2013
Hi John, Thank you for taking the time to write a review on your recent stay. The team will be delighted with your feedback. I apologise on behalf of The Peacock next door for the poor breakfast service you recieved. The Peacock is owned and operated by The Orchid Group, we hold monthly meetings with them so your comments will be fed back to them. We look forward to welcoming you back to our newly refurbished Premier Inn.
Kind Regards Cathy
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Top Contributor
59 reviews 59 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 1, 2013

Only a short stay of one night at his hotel but was made to feel very welcome by the team at this hotel especially the night member and the evening receptionist from Aberdeen.
Room was great as per usual but team really made the difference here. Well done PI Team.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nantwichpi, Michelle Pittem, Reception at Premier Inn Crewe/Nantwich, responded to this review, September 4, 2013
Thank you for your kind comments. I am delighted that you enjoyed your stay at the Crewe/Nantwich Premier Inn. Our team members will be pleased to recieve your feedback. We look forward to welcoming you back again soon. Kind Regards Michelle
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Newcastle upon Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 26, 2013

We stayed in the hotel with our 5yr old son because we were visiting family, we had a family room which we found was comfortable but really needs updating, my son had a mattress on the floor which was to hard for him to sleep he ended sharing a bed with me and my husband the wi-fi was just so slow i ended up using my dongle stick, we went into the peacock for a meal i've already given a review on that so i won't again, we paid for breakfast but after the events of the evening before we passed on it and went to McDonalds, I will stay at the premier inn again but will not be eating at that pub

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nantwichpi, Michelle Pittem, Reception Team Leader at Premier Inn Crewe/Nantwich, responded to this review, August 28, 2013
I would like to take the time to thank you for taking the time to fill in a review of your recent stay. Please accept our sincere aplogies that your family found our beds to be hard and uncomfortable your comments have been noted with Premier Inn. Crewe/Nantwich Premier Inn is undergoing a large refurbishment programme late September into early October so hopefully we will welcome you back to a newly updated Premier Inn in the near future.
Kind Regards Michelle
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Notthumberland
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 20, 2013

This premier inn was very basic and in the need of updating, we stayed in a family room and my daughter had a rollaway single bed but did not sleep all night as the springs were digging into her body she had to sleep on top of the duvet meaning she was cold. The hotel room itself was clean and tidy but our bed was extremely hard compared to other premier inns we have stayed at. The most disappointing was the pub next door we went in for a evening meal and to be brutally honest the food was disgusting and not edible, cheap mass reproduced rubbish that did not resemble anything on the menu, staff totally uninterested, shabby and dirty surroundings with flies constantly landing on plates, we left our food and sat and watched a football match and not one member of staff came to ask if all was good and take plates away and within 40 minutes of sitting there we had 5 flies tucking into the food, in the end we left and went to mcdonalds. I personally feel the staff know how bad this food is and is the reason they don't ask if everything is ok, I should of complained but as you order and pay for the food upfront i didnt think they would be likely to offer a refund. We were dreading breakfast but as we had already pre paid we felt we had to try. In all fairness the cooked breakfast was edible but not fantastic, the continental was practically none existing and the muesli and dried prunes were left in bowls which were uncovered so again the flies were having a field day. Dirty horrible pub would never go back

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Crewe/Nantwich, responded to this review, August 27, 2013
Thank you for your review. It really matters to us that our guests enjoy every aspect of their stay, from the cleanliness of our rooms, to the quality of the food served in the restaurants. Although The Peacock is not a Whitbread run restaurant, we will ensure that your feedback is passed to the company responsible for this establishment for a full investigation. Thank you once again for your review.
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Additional Information about Premier Inn Crewe/Nantwich

Address: 221 Crewe Road, Nantwich CW5 6NE, England
Location: United Kingdom > England > Cheshire > Nantwich
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Nantwich
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Welcome to our newly refurbished hotel featuring king size beds in every room with snuggly Fogarty duvets and a choice of pillows, 40 inch plasma tvs and media stations, power showers and half an hours free WIFI access.Enjoy dining in the adjacent Peacock Resturant serving a choice of Premier Inn breakfasts and evening meals off the two for £10.00 menu.We are ideally situated for weddings at Rookery Hall,Wrenbury Hall and Cholmondley Castle, and just 3 miles outside Crewe with national transport links by rail and 7 miles from the M6. ... more   less 
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Also Known As:
Premier Inn Crewe/Nantwich Hotel Nantwich
Premier Inn Nantwich
Premier Inn Crewe/Nantwich Cheshire

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