My sister and I walked to the Cheerbrook Farm café from home for lunch yesterday and to buy some items in the shop. The quality and presentation of the produce in the shop is superb and the café menu is tempting if a little expensive.
The café was busy and the only seats available were the high table and stools facing the open kitchen area. Whilst waiting for our order to appear I was idly watching the chef preparing sandwiches, salads etc. Whilst he was slick in the quick way he was making up the platters, I was rather concerned to see that he was handling all the food with his bare hands, i.e., the salads, bread, crisps, garnishes etc. There were no protective gloves being worn, or any utensils being used except of course a spoon for chutney/mayonnaise, and this surprised me. As soon as a quieter table was free towards the window, we moved to it. After the remnants of the previous occupiers' meals were removed, the table was not wiped clean. The tall glass from which I drank my water had a weird unpleasant smell. These small matters prevented me from giving a score of 5.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 2, 2013
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Thanks for taking the time to put your review on the site. I am really pleased that you like the shop, our shop floor team work really hard to keep everything looking good and to make the most of the wonderful produce we have available.
Chef is meticulous in ensuring food hygiene standards and we are very proud of our 5* Food Hygiene Rating from the Local Authority and all methods are based on the guidance of our EHO. Our open kitchen policy in the café and the windows though to our bakery and production kitchen allow customers to see what we do and nothing is hidden behind closed doors.
Regarding your drinking glass I am sorry that there was an aroma – all our cleaning products are food safe and design for use within a food service environment. I trust that you raised the issue with a member of staff at the time and they replaced it immediately. I will speak with our Café Manager and pass on your comments regarding the wiping of the table.
Once again thank you for taking the time to review Cheerbrook and for the 4* rating you gave us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.