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“Perfect setting for special occasions” 5 of 5 stars
Review of Rookery Hall Hotel & Spa

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Rookery Hall Hotel & Spa
4.0 of 5 Hotel   |   Main Rd | Worleston, Nantwich CW5 6DQ, England   |  
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Ranked #1 of 5 Hotels in Nantwich
Certificate of Excellence 2014
1 review
1 helpful vote 1 helpful vote
“Perfect setting for special occasions”
5 of 5 stars Reviewed December 12, 2013 via mobile

We celebrated our Silver Wedding at Rookery Hall. Fab-u-lous darlings! The staff are professional with a capital P. The service was excellent in both the Spa and Hotel; the treatments were delightful and varied. The restaurant service was second to none. It was wonderful to see the younger members of staff well trained and very attentive to all our needs. The breakfast was unbelievable. We have never had such a variety. Loved every minute. Would recommend to all.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this review, December 14, 2013
Hello Granet39,

Very many congratulations to you on your Silver Wedding anniversary, and thank you for choosing Rookery Hall Hotel & Spa to celebrate.

I was thrilled to read that you enjoyed all aspects of your stay and equally as thrilled that the team looked after you so well.

The Restaurant most certainly creates a wonderful atmosphere in which to enjoy your dining experience. I was pleased to read that the service you received was second to none.

Come and see us again soon.

Best Wishes,

Stephen
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1,250 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (339)
Date | Rating
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English first
Perth, Scotland
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 12, 2013

We visited Rookery Hall for my birthday weekend and from the outset it was special. All the staff were fantastic with nothing too much trouble. Our room was in the new block and absolutely beautiful. We visited the spa and both of us had wonderful hot stone massages - one of the best we've had. The spa is beautiful and not too busy with a good sized swimming pool, steam room, sauna and a large jacuzzi with water treatments.

The service in the restaurant was very good and the food a very high standard. We were on a fixed tariff but the choice on the menu was very good and we could pay a supplement if we wanted to have something off the a la carte menu. The table was ours for the evening but I would suggest you book in advance to ensure you get the time you want.

On Sunday we had afternoon tea and, as it was my birthday, I received a plate with 'Happy birthday' piped on it with little cakes. Whilst they had managed to 'fit us in' as we hadn't book we were not rushed and it was very busy as obviously many people from the locality visit. I would strongly recommend that if you want afternoon tea that you book in advance.

All in all the staff were amazing, the decor for Christmas was beautiful and we will definitely be returning.

Room Tip: We were very pleased with the new wing but didn't get the opportunity to see the rooms in the ma...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this review, December 14, 2013
Hello NomadsPerth_Scotland,

A very happy belated Happy Birthday to you. I was pleased to read that your birthday weekend was very special.

The bedrooms in our new executive wing are a favourite amongst our guests, especially with the ‘tilevision’ televisions in the bathroom and the multi experience showers, I’m glad you enjoyed it. I note from your review that you didn’t get the opportunity to see the rooms in the main house, I’m not sure whether this was because the rooms were occupied at the time of your stay, so I do apologise. The team are always very happy to show our guests the bedrooms if they are available to view.

Our Health Club and Spa should not be missed when staying at the hotel, it is the ideal place to pamper oneself, relax and unwind. The hot stone treatments is a favourite of mine too, I’m glad you enjoyed it.

I’m grateful for your kind words regarding the service you received in the restaurant and also your evening meal.. Fine dining is at the heart of the Rookery Hall experience and we are consistently awarded 2 AA Rosettes. In our Hotel Restaurant we aim to offer our guests the very highest standard of service, fine dining and exclusive wines, to ensure your visit is special for all the right reasons. You’re right about the restaurant; it is always advisable to book in advance to avoid disappointment.

Afternoon tea on your birthday, what a lovely treat to celebrate.

It sounds like you experienced all that Rookery has to offer which is wonderful to read.
Thank you very much for your lovely review. The team and I look forward to welcoming you back in the future.

Best Wishes,

Stephen
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London, United Kingdom
1 review
5 of 5 stars Reviewed December 11, 2013

Stayed here for the weekend on the 7th December for a Spa break. Everything about the weekend was fantastic. The hotel and spa were spotlessly clean and the food was amazing. The staff are second to none. Hats off to the training they are given because the team work in the restaurant especially was excellent. Special mention for Scott and Earl who were particulary helpful. We will definitely stay again hopefully for longer that one night next time. Our room was spacious and the bed linen and towels first class. Well done Rookery Hall. I have stayed in many spa hotels but yours was the best by far.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this review, December 14, 2013
Hello 708Margaret55,

Many thanks for your review following your recent weekend spa break.

“Everything about the weekend was fantastic” that really is lovely to read; as it is the experience we aspire to deliver to all our guests.

Thank you for your kind words regarding the team, they are one of the main reasons that we welcome returning guests. I will be sure to share your review with all, and will personally thank Earle and Scott for their helpfulness during your visit.

We all look forward to welcoming you back very soon.

Thank you again.

Best Wishes,

Stephen
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Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 9, 2013 via mobile

We booked B&B for two nights in December as a short relaxing break after visiting family. What an unexpected surprise greeted us, this is one special hotel. It is spotless, fabulous large rooms with top quality fittings in the bathroom and a flat screen tv with sports channels. Our room was in the old hotel with a fabulous view over the surrounding countryside. The attentiveness of the staff was very good with an excellent breakfast. We did not eat our evening meal in the hotel restaurant, the dress code appeared stricter than my golf club but to be honest with main courses at £30 plus it was a touch expensive for me. The food we saw looked very well presented and there were a high number of staff to attend to the diners. Overall this was a really classy hotel, would love to come back in the future.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this review, December 14, 2013
Hello Plasmadreamer,

What a wonderful heading to your review – Thank you, and thank you for sharing your review on Trip Advisor.

I’m delighted to read that you enjoyed your two night stay with us.

I do agree that the bedrooms in the main house are fabulous, especially those with a view of the Cheshire countryside, a splendid view to wake up to in the morning. This said our Executive room situated in our new building are equally as lovely but are more contemporary in their furnishings.

I was delighted to read that all aspects of your stay were excellent, and really pleased to read that the team were attentive and friendly at all times.

I’ve mentioned in a recent review to another guest that we have had some great achievements at the hotel and spa over the last twelve months and now, again reading your review really does emphasise again how very proud I am of the hotel and the team.

We would love to welcome you back in the future.

Thank you again,

Stephen
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Knutsford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2013

We had our company's Christmas party at Rookery Hall recently and we all thoroughly enjoyed our stay.
The hotel is set in beautiful surroundings and is a wonderful mixture of a traditional country house but with all the modernity of a 21st Century high-class hotel. The rooms are large, with beautiful decor, extremely comfortable beds and even a television in the bathroom - nice bit of luxury!
All staff we dealt with were attentive, polite, friendly and knowledgeable.
The party was very well organised and the food was of an extremely high standard for an event with so many guests. Breakfast was also delicious and we were happy that the few of us from our company could enjoy this in a room by ourselves!
The spa is wonderful - very clean and with all the facilities you would expect. A brilliant, large hydrotherapy pool was an added bonus.
I would not hesitate to recommend this hotel and hope to go back myself one day soon!

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this review, December 14, 2013
Hello Pam T,

Thank you for your review following your recent Christmas Party and overnight stay.

I was so pleased to read that you enjoyed the event itself and that all the team looked after you so attentively.
It sounds like you enjoyed all aspects of your visit, and I’m pleased that you had the opportunity to also enjoy the Health Club & Spa facilities.

Thank you for your recommendation to others. We also hope that you come back one day soon.

Best Wishes,

Stephen
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Stoke on trent
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed December 7, 2013

My husband and I stayed here on a midweek sensation break, this was a 60th surprise birthday gift. My husband chose a full body massage and it was ok, only ok as he did not feel any better after it, he was hoping to feel some benefit. I had a luxury facial which was very good and I certainly felt better after, thanks Emma.
Our room was in the old building and was very nice with really good quality bedding and towels. It was well equipped with tea, coffee etc. The safe was really high up in the wardrobe, I could not reach it, my husband could, just.
We were very dissapointed with our evening meal. I ordered a beefburger with salad and hand cut chips, my husband had ribeye steak with salad and hand cut chips. We were asked if we would like any condiments and we asked for salt, pepper and vinegar. The waiter put salt and pepper on the table then went to serve someone else. We asked again for vinegar and the waiter said there was no vinegar in the hotel. How ridiculous when almost every meal served comes with hand cut chips. The "salad" consisted of lettuce and nothing else at all. My beefburger tasted nothing like beef at all,it was a hamburger and I did not like it at all, I ended up swapping with my husband and had his ribeye. The prices for these meagre meals were way overpriced, we were shocked.
In the morning our included breakfast was very nice and plentiful.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this review, December 10, 2013
Hello VeronicaStokeontrent,

Thank you for your sharing your review on Trip Advisor following your recent visit to the hotel.

I was pleased to read that overall your stay was perfect, but disappointed that your evening meal let down your overall experience and for this I apologise.

Please be assured that your comments will be discussed with the Kitchen and Restaurant team to ensure we prevent any reoccurrence.
I truly am very sorry that this let down your experience, and I do hope that you had the opportunity to discuss this with the Manager on duty on the evening that you dined.

If you do decide to return to the hotel, please contact Jess Fletcher, our Duty Manager jfletcher@handpicked.co.uk and she will personally oversee your visit.

Kind Regards,

Stephen
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north east
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 7, 2013

I have stayed at Rookery Hall several times over the years (4 to date in 2013) and as expected with the Handpicked chain it is the wow factor that makes it more of an experience than simply an overnight stay with dinner in a hotel. Great service, bursting with country house character and comfort (without being too stuffy or formal) and divine food all wrapped up and set in a wonderful location presented by staff who really care about your experience, you are guaranteed a consistently high standard of care and attention to detail at Rookery Hall. Coming back soon!

Room Tip: All rooms are lovely but the old part of Rookery Hall is oozing history and character with some love...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this review, December 10, 2013
Hello joolsNorthEast,

Thank you so very much for your lovely review, and welcome back.

It is great to read a review such as this, as it shows not only that our guests are a fan of Rookery Hall Hotel & Spa, but also a fan of the Hand Picked collection.
For this reason alone I do hope that you have signed up to our Loyalty Club, as it rewards you for being a regular guest and costs nothing to join. Our website has further details.

Thank you for your kind words regarding the team, they will all be delighted to read your review as they really do care about the guest experience and making sure that you feel at home from the moment you arrive.

We have had some great achievements at the hotel & spa over the last twelve months and reading this review, really does make me very proud indeed as this is exactly the experience we want our guests to enjoy.

Many thanks again. The team and I look forward to welcoming you back soon.

Best Wishes,

Stephen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rookery Hall Hotel & Spa

Address: Main Rd | Worleston, Nantwich CW5 6DQ, England
Phone Number:
Location: United Kingdom > England > Cheshire > Nantwich
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Nantwich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rookery Hall Hotel & Spa 4*
Number of rooms: 70
Official Description (provided by the hotel):
Rookery Hall Hotel and Spa was awarded 4 AA red stars in 2013 and retained these in 2014.The hotel was also awarded Hotel Restaurant of the Year 2011/12 and 13 at the Nantwich Food Festival but also won the Excellance in Customer Care award 2013 with the South Cheshire Chamber of Commerce. Built in 1816 , Rookery Hall Hotel and Spa is a four AA red star Grade II listed property situated close to Nantwich, Cheshire. The hotel is part of Hand Picked Hotels and is set in 38 acres of private grounds offering 70 well-appointed bedrooms and a 2 AA Rosette fine dining restaurant. Rookery Hall offers well-appointed bedrooms with 39 executive and double deluxe bedrooms with features such as air conditioning, multi experience rain showers , televisions in bathrooms, larger bedroom spaces many with wonderful views over the Cheshire planes. The Spa, awarded the prestigious maximum five bubbles by the Good Spa Guide and winner of 'Residential Spa of the Year' at the 2013 Professional Beauty Awards and nominated again for the 2014 award, is set adjacent to the main hotel and offers a variety of luxurious treatments. The Spa offers seven treatment rooms,manicure and pedicure suite, Rasul mud therapy chamber, waterwall sensory relaxation room, glass roofed 17 metre indoor swimming pool, fully-equipped gym, fitness studio offering over 35 classes per week and a modern Cafe Bar. Rookery Hall's spa is recognised as one of the top residential spas in the country and offers a full range of spa treatments by expert therapists using the Elemis product house.Rookery Hall is the recipient of numerous prestigious awards and is the current holder of Hotel of the Year within the Hand Picked Hotels collection of 20 properties.Conveniently located 15 minutes away from the M6, Rookery Hall is within easy reach of Chester and Manchester and the medieval town of Nantwich, just 5 minutes away. Crewe station which connects via high-speed train to London and Manchester is also just a short drive away. ... more   less 
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Also Known As:
Rookery Hall Hotel Nantwich
Rookery Hall Hotel And Spa
Rookery Hall Hotel & Spa Nantwich, Cheshire

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