we booked into the hotel for a treat and so we could do some shopping in the trafford centre. Initally we were charged £15 for having a cot for our 1 year old put in the room. when I queried it and asked to cancel they waived the cost of the cot!!
The hotel was nice enough. It has obviously been revamped quite a bit. The reception was nice and the staff helpful enough, although we couldn't get the lift to work so had to carry our case, bags, buggy and daughter up to the first floor. The room was small but nice, the bed comfy and the cot we had requested was there.
We ate in the brasserie which was quiet but the food was nice and they were happy for our daughter to be there with us. The staff were helpful and freindly.
However from about 4am onwards we were woken on numerous occasions by groups of people at the outside door below us. They were staff I think and on a break but they stood and chatted and as the windows are not double glazed we heard eveything. We'd just get our daughter settled and they'd be back again. So we had a very unsettled and sleepless night. I mentioned it at reception when we checked out and was told that we should have rung the night clerk and he would have moved them but surely thats not our job. They should be in their break room or at least somewhere that wouldn't wake the guests up in the middle of the night!
As a result our night away as a bit of a treat resulted in us being more tired than when we went and with a very tired and irritable little girl who is all out of her routine. We were so tired we drove straight home the next day and didn't stay to use the pool which was one of the main reasons we wanted to stay at the hotel. I have written to the management to advise them of the problem so hopefully the staff might use the break room in the future!!
So the hotel is ok for the money but avoid room 201 if you want a good nights sleep!!
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