Stayed at The Best Western, Pinewood last weekend whilst attending a friends wedding in Styal. Location was good, easy to find, staff friendly... but on arrival noticed how small the bed was (paid for a double, was more like queen) However as we were leaving for the wedding we didn't have time to ask to change. Also saw a friends room who had paid the same price... they got a double bed.
I was woken up around 6.30-7.00am by the noisy plumbing or central heating, which accompanied by the room being INSANELY hot meant that was me awake for the rest of our stay. Which didn't last much longer (we left around 7.30am), neither my girlfriend or myself could stand the heat (even with the window wide open).
As we left I mentioned to the the staff member on the desk that I'm not one to usually complain, and I'm not (or one to write reviews, but have left compelled in both instances) The staff member was very nice, apologised, took my mobile number and promised someone would be in touch to address my issues. 3 days later, I've not had a call. Bad customer service. More than disappointed after reading such glowing reviews. As I've said, won't be going back.
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- Also Known As:
- Best Western Pinewood On Wilmslow Hotel Handforth
- Menzies Pinewood Manchester
- Hotel Menzies Pinewood