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“Late review, but had to say...Amazing!” 5 of 5 stars
Review of Crewe Hall

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Crewe Hall
4.0 of 5 Hotel   |   Weston Road, Crewe CW1 6UZ, England   |  
Hotel amenities
Ranked #1 of 9 Hotels in Crewe
Certificate of Excellence 2014
Manchester
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
“Late review, but had to say...Amazing!”
5 of 5 stars Reviewed October 9, 2008

Although this review is significantly delayed (we stayed for a late Valentine's treat last year), I have such a soft spot for this place I had to comment! Our stay at the time was brilliant, we had a lovely spacious room in the main Hall, with the period features that you should be expecting and appreciating at a place like this. We booked for dinner in the Ranulph restaurant, but due to the small size of the dinner guest group we were moved into the fantastic panelled ante-room just off the main reception. The food was incredible - couldn't fault a single course (my fiance and I are seasoned diners and quite hard to impress!), and the breakfast was delicious too. Since our stay, we have been back numerous times, and we are getting married there in a few weeks - the hospitality of the staff is second to none, the best-of-both-worlds juxtaposition of old and new should suit almost any guest, the Spa is small but the clean and stylish, and nothing is ever too much trouble. And while you're there - make sure you have a Crewe High Tea - mmmmm! Pricey, but worth it.

  • Liked — Amazing period features that have been maintained beautifully
  • Disliked — Quite pricey, but more justified now that there is a Spa facility
  • Stayed February 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,330 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (322)
Date | Rating
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English first
Lake District
1 review
5 of 5 stars Reviewed October 7, 2008

On turning into the driveway you know this is going to be a special place. After a drive down the long tree lined driveway the first impressions of the bulding are magnificent. We managed to park right outside the front entrance which was especially convenient as we had a baby and all the luggage that goes with her. The reception area is beautiful with dark wood panelling and galleries right round adding to the ambience you would expect from this type of building. Check in was no problem with a freindly face behind the desk. We were even escorted to the room by a porter which was just as well as I don't think we would have found our way from reception. We had a room in the new part of the hotel, which was very impressive, finished to a high standard and a very spacious room. We had a swim before dinner and the recently opened facilities were brilliant with very clean and well equipped changing rooms. We had dinner in the brasserie preceded by a drink at the revolving bar. The staff were all welcoming and friendly and the food was of a high standard and very well presented. It was reasonably priced for a 4 star hotel. Breakfast was fine and a good choice of both hot and cold food. We had a walk round the old part of the hotel which was outstanding with many original features and open fires. Overall we had a very enjoyable stay in a fantastic hotel - well worth a visit.

  • Liked — Wow factor on entering the hotel
  • Disliked — A long walk from reception
  • Stayed September 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
192 reviews 192 reviews
108 hotel reviews
Reviews in 98 cities Reviews in 98 cities
469 helpful votes 469 helpful votes
3 of 5 stars Reviewed October 6, 2008

We stayed at Crewe Hall this weekend and were impressed with our standard double room (4002). It was in a modern block but looked like it had recently been refurbished. We were pleased with the room and the rate was reasonable at £119 inc service/tax and breakfast.

The thing we didn't like was how crowded it was. When we arrived a large wedding reception was taking place and they had taken over the main reception area for their champagne reception so you felt like you were intruding on a private occasion when you checked in. As it was so crowded it was difficult to get an overview of the beautiful entrance and chapel.

We booked the Brasserie for an evening meal when booking the room but the booking 'disappeared' into the ether somewhere. We had to be extremely 'assertive' to get the booking back. The food was excellent but again the Brasserie was overrun with very large and noisey groups.

Room service breakfast was a bit of a disaster. We were told by the management that the breakfast service would be very busy -they must have been as we were missing plates, spoons, knives etc on our tray. We gave up waiting for it to be delivered and went to the Brasserie to get our own!!!

Would probably try Rookery Hall next time where we had a lovely lunch on the Sunday.

  • Liked — Pleasant room
  • Disliked — Too many events and large parties overtook the hotel
  • Stayed October 2008, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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staffordshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 3, 2008

The driveway entrance is long and enchanting.The first glimpse of the Hall is beautiful.Parking was a little difficult for such a large hotel.The Reception is lovely especially when the candles are lit and you must see the Hall and Chapel.The Waiting Area has a pianist which gives nice background.We eat in the Randolph Restaurant for a christening,a little plain and drab for such a luxury hotel,we took our own table dressing to give a feel for a special occasion.They dropped my husbands Salmon on the floor!He waited for another whilst we ate ours.The waitresses could hardly speak english and couldnt understand us.The food was very unappetizing, had much better food elsewhere,the starters were poor selection,the main course didnt do much for me either and the sweet just about managed to make 1 out of 3 okay in the course.Far too expensive for their quality of food and quantity,others say the same whoever I talk too.It used to be a lot nicer years ago with Mr Humphreys there but its LOST its touch now.The toilets stank and their room attendants when getting in the lift just by the door of the restaurant have a good [--] about you!They also hang around outside everywhere by the carparks smoking and staring at you.I saw one room attendant scraping her foot along a room carpet making it look like it had been hoovered!Unprofessional.Wouldnt stay there or eat there again but it LOOKS pretty.

  • Liked — The building
  • Disliked — The Unprofessional Staff
  • Stayed September 2008
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Wirral, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 25, 2008

We booked the 'Tower Suite' for our anniversary and had a fantastic experience. The main building is beautiful. The original features and outstanding surroundings really set the tone for a luxury stay.

One thing to consider, if you have difficulties with mobility, the 'Tower Suite' isn't for you. The lift goes 3/4s of the way up, then there are a couple of flights of stairs up to the suite. Once in the door you are met by more stairs at pretty much every turn. If this doesn't faze you then I can highly recommend staying in this room.

The suite is situated in the tower and comprises of a luxury 4 poster bedroom, a large and very beautiful bathroom (with freestanding roll top bath, large shower cubical, toilet, seating area and the most amazing view to look out on), a separate toilet, and then a long winding spiral staircase all the way up to the top of the tower and your own private sitting room! Amazing views, but... and it is a big but... the room seems kindof pointless. Almost like an afterthought. A few chairs and a table thrown up in the heavens when it could (and should) be an extraordinary place.

Onto the food: we had an afternoon tea on our first afternoon which was wonderful and is highly recommended. We dined in the modern bistro area in the evening and found the food to be very high quality and delicious. We had breakfast served to the room and genuinely couldnt find fault with any of the service. Even extras such as champagne for our arrival and a delivery from a local florist was sorted with no problems at all.

Perfect location for a special occasion, wonderful for a wedding and just right for a romantic break.

  • Liked — The beautiful building and period features.
  • Disliked — Coming home!
  • Stayed August 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Banbury
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 20, 2008

Crewe Hall comprises of two buildings of stark contrast. The main hall is amazing, the architecture, the history, the furnishings are all fantastic. The reception, AA * restaurant and bar are here too. The modern contemporary building is joined by a glass corridoor this is where the majority of rooms, brasserie and leisure complex are housed.

Two adults and a ten year old child in a room usually means little room to do much else but not here, we did pay for a deluxe king size room but it was beyond expectations. Situated in the modern wing it had all the luxury trappings of a high quality hotel. double shower and seperate bath, double sinks, underfloor heating and heated mirrors, air con, iron and board, kettle with proper filter coffee, fridge with complimentary water, wifi connection, a good hairdryer and a great view of the resident rabbits right outside our windows (excellent black out curtains!)Enormous bed - most comfortable hotel bed ever experienced, our ten year old had a good quality put me up bed. (did notice some thinner older ones in coridoor from other rooms during cleaning times though)

We did have a slight problem with the underfloor heating sticking on but when we contacted reception they went out of their way to assist us. They offered us a four poster room in the main hall which although majestic we felt lacked the qualties of our room (no fridge, only one sink and not as good view) so we stayed put albeit a bit warm in the night.

Ate in brasserie excellent starters and main courses childs menu good variety our ten year old loved the taglitelle with pesto and salmon fillet (all courses £3.50 each) We felt the wine and "bubbles" were overpriced but other drinks were more realistic. Desserts were beautifully described on the menus but on both nights my other half felt they were a real let down. He passed his comments on and I can honestly say I felt the staff genuinely appreciated his comments and we left feeling it was OK to have said something. Don't get me wrong there was nothing wrong with them they just lacked a certain "naughtiness" you would expect from the description.

Leisure complex clean and of good standard, jacuzzi seemed a bit tired (not many bubbles) but nice enough. Ten year old loved the monsoon shower and ice mountain.

Spa - smaller than I had imagined from publicity, relaxation room a bit compact to be conducive to full relaxation. My relaxation massage was fantatstic, Hannah tailored it to meet my needs, she did recomend a product to me but I did not feel pressurized to purchase it.

Gym looked good but we didn't get there - the best of intentions...

Best part of our stay? THE STAFF, all staff irrespective of title were well presented, polite, appropriate and happy to help with information, guidance or dealing with any issue you may have. Ten year old informed us he had not seen the bar rotate like it says it does, no sooner had I asked the breakfast waitress if the bar did actually rotate? she arranged for said ten year old to have a full rotational trip which he loved and we did too (ten mins peace reading the papers!)

Staff appeared happy in their work and confident in their roles, even when a waiter dropped a tray of glasses it was dealt with swifly with little worry and the restaurant just carried on regardless.

The managers and Q hotel management should feel proud of the team they have at Crewe Hall they are an excellent advert for them.

During our three night stay we saw at least four weddings and two parties. Although I am sure they all had a great time individually, I myself felt it had a some what conveyer belt feel about it. However I think the actual guests might not have been aware of the other events like we as individual hotel guests were. The weddings did not cause us any problems with noise etc .

  • Liked — Hall preserved so well, the staff.
  • Disliked — underfloor heating getting stuck on!
  • Stayed August 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 13, 2008

We spent two nights (Sunday and Monday) and overall enjoyed our time at Crewe Hall. Our room was in the new part of the hotel which was nice, it was clean, the only problem was the door to an ajoining room was open (we did ask twice for it to be locked but it wasnt). The food was lovely in the brasserie restaurant. The only negative I have is the bar in the brasserie could have a better place to sit ouside as the main hotel bar does but this wasnt open (for some reason), the grounds are amazing but this seems to have been forgotten about when building the new part.

Overall we enjoyed our stay, the staff were friendly and the hotel is amazing and the grounds are fab. Ideal for a wedding venue.

  • Stayed July 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crewe Hall

Address: Weston Road, Crewe CW1 6UZ, England
Location: United Kingdom > England > Cheshire > Crewe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Crewe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crewe Hall 4*
Number of rooms: 117
Official Description (provided by the hotel):
A superb 17th century hotel located in Crewe in Cheshire. This Grade I listed building has been attracting refined guests since the 17th century, including our current monarch Queen Elizabeth II. This hotel is a fine mix of historic Jacobean and sharp 21st century architecture. The magnificent history oozes throughout the hotel from exquisite marble fireplaces to stained glass windows. Yet the contemporary edge of Crewe Hall can be found throughout the hotel from the revolving bar in the brasserie to the state-of-the-art leisure club. The hotel has 117 spacious, comfortable bedrooms, some are located in the historic old building but majority can be found in the new contemporary wing. Just minutes from the M6 motorway, Crewe Hall is only 24 miles from Chester’s sights and shops and close to Liverpool and Manchester.Crewe Hall is home to a modern conference and events centre. It is very impressive with both it's facilities and service that we offer you. Modern facilities, free Wi-Fi, extensive grounds and a meetings package that gives you total piece of mind, whether you’re brainstorming with the team or delivering an important message, Crewe Hall makes meetings easy. ... more   less 
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Also Known As:
Crewe Hall Hotel Crewe
Hall Hotel Crewe
Crewe Hall England

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