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“Room great but evening experience not so” 4 of 5 stars
Review of Crewe Hall

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Crewe Hall
4.0 of 5 Hotel   |   Weston Road, Crewe CW1 6UZ, England   |  
Hotel amenities
Ranked #2 of 9 Hotels in Crewe
Rainhill, United Kingdom
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Room great but evening experience not so”
4 of 5 stars Reviewed September 28, 2013

We stayed at Crewe Hall in August and have to say that it is really impressive. The long drive and the grandeur of the building were overwhelming and the room was also fantastic although we were fortunate enough to stay in the original building in a feature room.

The hotel has an extensive extension at the back and there are rooms, conference facilities and the leisure centre. The leisure facilities were good and are complementary to hotel guests, the jacuzzi is highly recommended.

The downside to the extension is the fact that the restaurant and bar are in the new part and as such the experience of staying in a grand hotel like Crewe Hall is somewhat lost. With regards to the restaurant experience, the food was average but the service was not so great. Additionally the tables were very cramped together and most were wobbly, we had an early sitting and witnessed the waitress going round all of the single tables with napkins trying to level them off. The bar in the hotel is ultra modern to the extent where we felt that we were unable to relax therefore we only had one evening drink and then retired. The breakfast service was also in the new restaurant and all I can say was that it was extremely busy with several items, pastries mainly, running out before the end of service.

I have contacted the hotel since our stay to highlight the above and I am pleased to say that I have had a response. In short the hotel are going to trial opening a further restaurant and bar in the original part of the hotel for guests who would like to experience a more formal experience. We are really looking forward to returning to Crewe Hall to experience this.

Overall the hotel was top notch but the dining experience does not match with the expectations of staying at a grand place like this. There are a lot of weddings at the hotel which mainly appear to be in a separate section however this does mean that the morning breakfast is really busy. Also the drinks prices are high, £6.50 for an average size glass of wine.

Room Tip: Ask for a room in the original building.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreweHallOps, Manager at Crewe Hall, responded to this review, October 4, 2013
Dear Steve C,
Thank you for your review.
Whilst pleased that you enjoyed your overall stay I am sorry that your dining expectations were not met. We are in the process of trialling our fine dining restaurant on a monthly basis with a view to extending the opening to bi-weekly in 2012 however this will be based on the demand from our guests.
I do hope you will return to Crewe Hall and I look forward to welcoming you back soon.
Kind regards
Martin Heap
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,221 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
Date | Rating
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English first
Belfast, Northern Ireland, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 28, 2013

Breakaway member so use Q hotels if travelling
We we're driving London to Cairnryan and looking for an over night stop
We found Crewe Hall
What a building and setting
The old part with Chapel and halls must be wonderful for a wedding
We stayed in the new wing and used the Spa
Excellent
Brasserie in the evening was fine.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreweHallOps, Manager at Crewe Hall, responded to this review, October 4, 2013
Dear John M,
Thank you for your review.
I'm really pleased that you enjoyed your stay at Crewe Hall and, as a breakaway club member, will have benefited from our best rates for your stay. I hope you will have many more happy stays at Q Hotels.
Kind regards
Martin Heap
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 27, 2013

I stayed for two nights and commend the hotel on their welcome and the actual accommodation side but the restaurant left a lot to be desired.

Check in was quick and thorough although would have benefitted from a porter to help with luggage especially as the room I was in was quite a walk. However the bedroom was a good sized and very comfortable. The bathroom was a good size but the showerhead was dirty and crusted with scale.

The service in the restaurant was dreadful with it taking 15 minutes for water to be brought to the table. On three separate occasions the wrong meals were brought and by the end of it I just wanted to leave. Needless to say I ate out the following night.

Having stayed at this hotel before it was quite a let down and I will be booking in somewhere else next time.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreweHallOps, Manager at Crewe Hall, responded to this review, October 4, 2013
Dear Sue S,
Thank you for your review.
I am really sorry that, on this occasion, we have failed to deliver to our usual high standards with regards to the Brasserie service. Your feedback has been shared with our Brasserie Manager so that he may identify and address your comments with the team.
On a more positive note I am pleased that you enjoyed the accommodation and warmth of welcome from our reception team. I do hope you will re-consider and give Crewe Hall another opportunity to show you how we look after our guests.
Best regards
Martin Heap
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandbach, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

We got married here on 31st August and what can I say but just perfect. From the initial planning with Lucy who was fabulous to the organisation by Nils on the day. The food, service and ambiance were perfect and the day ran like clockwork. Our guests said it was the best wedding they had ever been to. All the staff were fantastic but a special thank you to Lucy who made our wedding planning such fun with her enthusiasm and people skills which are second to none ....... Thank you so much Lucy

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreweHallOps, Manager at Crewe Hall, responded to this review, October 4, 2013
Dear suzie525,
Congratulations on your recent wedding. I'm delighted that your day was perfect and that every detail will be remembered fondly in years to come. Your kind feedback will be shared with the team in due course, especially Lucy.
Kind regards
Martin Heap
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 23, 2013

We have stayed here several times, with and without the children. We have experienced the new rooms and the older style rooms, including the tower suite. Rooms have always been immaculately clean, well equipped and have had a great nights sleep. Food has always been to a high standard in the restaurant and the children have always been catered for. If you get a chance afternoon tea is a must, have done this on two occasions. First time was an anniversary so we had the afternoon tea with champagne (works out not much more money to have a bottle instead of a glass). Second time we took our 3 children (15, 12 & 9) again great experience which the children also enjoyed and were well catered for. We have also used the spa and pool facilities and have always been pleased. Staff have always been friendly and helpful. We look forward to returning in October.

Room Tip: Interconnecting rooms are great with the children. If travelling as a couple, treat yourselves and s...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreweHallOps, Manager at Crewe Hall, responded to this review, October 4, 2013
Dear Mandabev,
Welcome back to Crewe Hall.
I'm really pleased that you enjoy your visits to the hotel and that you have sampled several of our services. We are very proud of the team that look after our guests so well and are especially proud of our award winning afternoon tea. I look forward to your visit in October and trust we will continue to create special memories for you and your family.
Kind regards
Martin Heap
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 22, 2013 via mobile

Stayed here for a weekend break. Crewe hall is a beautiful place with beautiful gardens. Geourgous old building. Stayed in a room in the modern part of the hall very clean very spacious and lovely views. Pool area nice changing rooms kept clean staff very friendly.

We did treat ourselves to a back massage. Wow very relaxing, girls very professional and a credit to crewe hall they made me feel very special.
Nothing was to much trouble for any member of staff even down to chambermaids who always said hello when we passed these to are a credit to this hotel.
Breakfast was delicious cereal toast pastries hot breakfast.
Go on spoil yourself with a stay at crewe hall you wont be disappointed.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreweHallOps, Manager at Crewe Hall, responded to this review, October 4, 2013
Dear keylu,
Thank you for your kind review.
I'm delighted that you thoroughly enjoyed your stay with us and left feeling pampered and relaxed. I do hope we will have the opportunity to look after you again soon and I look forward to welcoming you back.
Best regards
Martin Heap
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
staffs
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 22, 2013

went for afternoon tea at crewe hall took my friend as a birthday treat.on arrival we were shown to our table and given a glass of sherry very nice.then we choose our drink coffee for me tea for my friend there is lots of types of tea good selection.then our afternoon tea came it was really nice good selection sandwiches and the cakes were to die for yummy.we had second lot of tea and coffee stayed for a couple of hours and really had agreat time /the staff are very pleasant and are there if you need them we had a walk around after lovely building oh and if you cant eat all the cakes take them home ask the staff as a box is supplied all in all it was a great afternoon will go again

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreweHallOps, Manager at Crewe Hall, responded to this review, October 4, 2013
Dear freda g,
Thank you for reviewing your afternoon tea experience. I am really pleased that you enjoyed your experience and that you will be returning in the future. On your next visit why not ask for a tour of the hotel where our team can talk you through the history of Crewe Hall and show you 'behind the scenes' as to how Crewe Hall would have originally operated.
Kind regards
Martin Heap
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crewe Hall

Address: Weston Road, Crewe CW1 6UZ, England
Location: United Kingdom > England > Cheshire > Crewe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Crewe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crewe Hall 4*
Number of rooms: 117
Official Description (provided by the hotel):
A superb 17th century hotel located in Crewe in Cheshire. This Grade I listed building has been attracting refined guests since the 17th century, including our current monarch Queen Elizabeth II. This hotel is a fine mix of historic Jacobean and sharp 21st century architecture. The magnificent history oozes throughout the hotel from exquisite marble fireplaces to stained glass windows. Yet the contemporary edge of Crewe Hall can be found throughout the hotel from the revolving bar in the brasserie to the state-of-the-art leisure club. The hotel has 117 spacious, comfortable bedrooms, some are located in the historic old building but majority can be found in the new contemporary wing. Just minutes from the M6 motorway, Crewe Hall is only 24 miles from Chester’s sights and shops and close to Liverpool and Manchester.Crewe Hall is home to a modern conference and events centre. It is very impressive with both it's facilities and service that we offer you. Modern facilities, free Wi-Fi, extensive grounds and a meetings package that gives you total piece of mind, whether you’re brainstorming with the team or delivering an important message, Crewe Hall makes meetings easy. ... more   less 
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Also Known As:
Crewe Hall Hotel Crewe
Hall Hotel Crewe
Crewe Hall England

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