Hotel,was run down. Room smelled of bleach. No towels or washcloths in room. No phone to call for towels. No Hammock, as ours was cut down. Walked to the far away lobby 3 times to try to get towels, a phone, maybe a different room, a chat with the manager. Anything. But got nothing. Manager was unavailable for every disgruntled guest we witnessed trying to discuss their individual issues they were having with the hotel. After several hours of this and a wasted day of our vacation, we left and went somewhere else. Thank goodness we did because the way this place was run, our ENTIRE trip would have been disaster ours had we stayed. FYI, manager did nothing of substance to even try to accommodate us or any one else for that matter. Shameful. Save your vacation time and hard earned money for a place that you can actually feel like you HAD a vacation. Once we left and went somewhere else, we had a wonderful time.
- Official Description (provided by the hotel):
- Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more less
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- Also Known As:
- Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
- Xpu Ha Palace Xpuha
- Bel Air Collection Xpu Ha Riviera Maya Mexico - Xpu-Ha