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“Great!” 4 of 5 stars
Review of Bel Air Collection Xpu Ha Riviera Maya

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Bel Air Collection Xpu Ha Riviera Maya
3.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal-Puerto Juarez Km. 265, Xpuha 77710, Mexico (Formerly Xpu-Ha Palace)   |  
Hotel amenities
Ranked #3 of 3 hotels in Xpuha
Victoria, Canada
1 review
3 helpful votes 3 helpful votes
“Great!”
4 of 5 stars Reviewed March 29, 2014

We were at Xpu-Ha in February 2014. We really enjoyed our visit.
The hotel rooms were decent and clean. We had a balcony overlooking the jungle(!!). Orchids were not in bloom but were everywhere!
The food was excellent, but you have to be willing to be open minded and not expect American/Canadian food, although there was plenty of that.
The staff were friendly and helpful, and really made our stay enjoyable. The front office staff were very accommodating.
The kayaking was lovely - it is free and when we were there we didn't need to reserve a kayak. The water is crystal clear and quiet. Yes, we saw a manatee !!! I'd never seen one before. You can also snorkel in their estuary, and there are plenty of fish, but may be on the cool side; maybe that was just February, though.
The only drawbacks were the absence of a safe in our room, and perhaps ethical issues surrounding keeping large cats and chimpanzees in captivity, but they all seemed well cared for.
There is only a rocky shore at the resort, but you can sit in chairs on the shore and stare at the water, which is what 90% of us do anyway. And, there is no evening entertainment at the resort. Not a big deal for us. There is a bar that says open in the evenings.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed March 27, 2014 via mobile

This is the worse hotel I ever stayed at, bad food, rude employees, only 1 place to get something to drink, water down alcohol,bugs in room. Buffet is very tiny. Was so bad had to move hotels, would have never made it a week there!! I would give it a minus 10 stars

Stayed March 2014, traveled as a couple
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Memphis, TN
Top Contributor
54 reviews 54 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed March 24, 2014

My husband and I stayed at the Bel Air from March 11-16th and had a wonderful time.
We got to the resort right at check-in. Cesar told us where to park our car and gave us mimosas. While we waited for a golf cart, we looked at the big beautiful lions and pumas just around from the lobby. We went back to check and had another mimosa while looking at the porcupines, tigers, and chimpanzees. The lobby area and the Mayan pathway down to the lobby area with all the beautiful sculptures, and hammered copper mosaic chandeliers. It was easy to check in although I did ask if we could be in the 900 section and they said all those rooms were full, we were in the 400 section, which is closer to the restaurants, the lagoon, and the pool. They got us our room keys and our towel cards and we got on a golf cart with a different guy who drove us all around the resort and showed us where everything was-you can’t take it all in because there are so many things to see. They need to give better copies of the map of the resort. A small color one comes with the key card, but all the information is on the copy. The ATM is kind of beside the spa in a little separate space. We didn’t use it, but it wasn’t out of order.

Room-I had emailed the resort asking for a king bed as my husband is pretty tall, but we got the double beds, we just made do with it and only used one bed, you couldn’t push them together because of the light in the middle. The beds were comfy and had plenty of pillows. We were in Room 414 which faces the path, I would have preferred to have more privacy and face the jungle, but it was convenient to get on the golf carts though we walked everywhere most of the time. The huge double Jacuzzi was so luxurious. The separate sinks and mirrors and the circular design of the room was very functional, for 2 people anyway. There were plenty of drawers and closet space and a safe. You had to leave a keycard-or the do no disturb card in to keep the utilities on, we have seen this in other eco-resorts. The terrace was very inviting and spacious with chaises, table and chairs, hammock. We would sit out there every night and saw a raccoon, lizards, an agouti, and coatimundis. There weren’t any bugs anywhere-I brought Off and never used it. While you don’t get towel art, they keep your room clean, and we would just leave out a tip on top of the fridge asking for mas cerveza and & 7up (or whatever) and they would leave it. Same deal with coffee, just “mas café” and you’ll get enough to last the morning, because you want to sit on that terrace and drink coffee in the morning. They left us plenty of water as well. We did get little treats in the evening twice, Mayan white and dark chocolates, and macaroons one night. They were good about giving you more shampoo, bubble bath, and lotion; though we never got conditioner, so bring that. A/C and Wi-Fi worked fine. 1 big window is frosted, so you can leave uncovered to get light.

Beach- we have stayed at Catalonia Royal Tulum nearby, so we knew we would love the beach club, however, the resort beach, while rocky, is very interesting. Put on aqua socks and wade through the tide pools to see lots of shells and wildlife. We walked to the Barceló Beach and to the abandoned side of the resort; there is a beautiful protected lagoon that is full of French Angelfish, Blue Tangs, Sergeant Majors, etc. We didn’t get in there, but it appears to be part of the public beach. Go early to the resort beach and get either of the shaded areas to the right or the left, or right down in front under the umbrellas. Since many people head out on excursions or have kids and need to be at the kiddy pool, this area was very unpopulated and has a great view. We drove to the beach club; you get a pass to give to the attendant at the gate. The guys working the beach club gave great service, constantly getting you new drinks, good drinks. We did not eat anything there because we were always too full from breakfast. This beach is one of the prettiest in the world; we went snorkeling down by the old abandoned resort pier further south and saw tons of fish, rays, and pelicans. Xpu Ha Beach is perfect for swimming and they have nice palapas and lounge chairs and tables for you to use. You take your towels (which you can get at the front desk with your towel card) with you. They will also fill a big cup for you so you can walk further down the beach, and your stuff is safe, you can go shopping, whatever. We watched the kiteboard guy do tricks and you could pay to go to the reef, get a massage, go shopping, There are clean restrooms also.

Dress-It really is casual dress. They don’t allow swimsuits without cover ups or being wet inside the restaurants, but other than that, you can wear flip/flops and shorts for guys, women wore sundresses, shorts, we didn’t see anyone very dressed up, my husband wore polo shirts. Everybody kicks it in swimsuits and maybe a t-shirt to walk around and to go to the animal shows, leading me to my favorite part of the resort:

Animals- This was my reason for booking the resort-we loved the animals! It was so surreal to able to walk and look at all the animals all the time. Go and get bikes early before they are all gone, you have to ask at the towel hut or the Kid’s Club, or the waiter at the snack bar, and it makes it much easier to get around and figure out where everything is. There are also paths through the jungle where they are working on more habitats. There are gorgeous macaws and parrots on perches in several places, and we loved the “pequenos mamiferos” little spider monkey, capuchin monkey, marmoset, chipmunk, a lemur, and a couple of other cute fuzzy babies. The jaguars are located away from the other cats right now as they are working on a new habitat for them. I don’t think they are full grown yet, but they were so enchanting, they played like kittens, the yellow spotted one has sparkling emerald green eyes and the black one is so elegant. We went to the animal show, which was very fun, I got to hold a beautiful red macaw, Ella, and pet a little grey fox. We enjoyed the show, the trainers, the birds, and the weird hairless dog. The naughty little white goat, Cassie, was hilarious. I didn’t know that they will let you in to feed the kangaroos and deer in the farm enclosure, but apparently you just ask someone and they will let you in, we saw a family doing it. We tried to go to the Aviary twice and they were cleaning it and working on a habitat and it wasn’t open, so we missed out on that. We saw the capybaras, crocodiles, a badger, and just so many animals. I thought the animals had overall nice habitats, like our local zoo, maybe not as large, but all the animals looked healthy. When the big lion roars, it is so wild. We missed seeing the manatees, but lots of other people saw them. The manatees have the best habitat, of course, with their own estero.

Grounds-in addition to the winding pathways through the jungle, there is a deck out over the lagoon where they serve “Sunset Champagne”. Michelino was our waiter there and it is actually sauvignon blanc, but it was good. This is at 4:30 pm and it was just lovely. The lagoon is crystal clear and you can see little fish in it, the blue cenote has different fish and so does the green one. These areas are surrounded by mangroves. We went snorkeling at the estero one day while waiting to kayak. I wore my wetsuit because I get really cold in cenotes. They loan you all the snorkel stuff for free, it is a different landscape underneath, saw turtles and many tiny fish. They don’t let you snorkel too far, but you can go a lot further with the kayaks. We got the single person kayaks-I like those better so you can mosey along and look for manatees and at the destroyed side of the resort. The kiddy pool was something else-I cannot imagine kids not loving this resort. A whole little princess party sat next to us at dinner one night, you can even do the animal park as an excursion without staying at the resort. It has its own website, even if you don’t stay here, the animal park is great and I think they do special shows and feedings for people that are not staying there.

The Food- On the first night we went to the sushi bar. The chef made my husband a special dish since he is allergic to shrimp and most of what they have contains shrimp. It was pretty basic; the sashimi was the best part of what we got. They don’t know to put more olive juice in a dirty martini, but the pear and chocolate ones we got were tasty. We got fried ice cream for dessert.

Breakfast-We always had Ofelia and she was a great server. She would always teach us something in Spanish and we would try to talk to her in Spanish. She could see we were trying to practice and help us. You can get mimosas and cappuccino for breakfast. Go to the omelet station and order an omelet first-in Spanish if you can, I asked for “everything”. It was really good. They had chiliquiles, my Mexican breakfast favorite, but could have used more chorizo on the buffet. They had plenty of fruit, yogurt, and healthy stuff, if you’re into that.

Snack Bar- They made paella out at the pool one day, and we had cheeseburgers/fries one day which were basic but good, nachos were like Taco Bell. Kids would be happy, they had chicken nuggets. The waiter will bring you any drinks you want from the bar. Nice tables near quiet pool. There is a shaded area there too with loungers away from the swim up bar area.

Italian/Mexican- Caprese salad was good, the lasagna was the best, had a marinara and béchamel sauce. The beef red wine dish was excellent. Eggplant tapenade on toast was yummy. I also got a pizziola appetizer that the waiter, Marcelino suggested and it was very good. We had lots of red wine and dessert was good also. Marcelino was really on his game. The next night we went back trying to get the same and were told “only buffet”. I can understand it is easier when they have large groups of people, it is easier for them to do the buffet, but when it is just the two of you, and you don’t want to eat off a steam table. The buffet food did not hold up well on the tables, and they do have a guy that will grill you steak, chicken, etc. on some nights. The menu food was really good. Other patrons were also having the problem that they wanted to order off the menu, and were told “no menu, only buffet”. We asked the front desk about it the next day and they told us you can always order off the menu and who to ask for that night if you have a problem. We went to Xel Ha one day and the buffet there was amazing, chicken mole, custom tacos, chorizo, and ceviche. The very last night we were there, we asked for and got the menu, but it took a really long time to get served because everybody was busy doing a wedding, so we had to wait a really long time to get served. Nikolas gave us good service that night keeping the wine glasses filled.

Not much going on at night, you can’t even hang out after 5 at the pool, the Lobby Bar is the only place to go get a drink. We pretty much stuck with wine and beer because even when we tipped, the drinks weren’t strong at all. Tomas was always the bartender at the Lobby Bar. We walked into a trivia game that the activities guy, Hector was doing, he is pretty funny.

I would come here again because the resort grounds are great (imagine getting to live in a zoo for a week) and maybe not do the all inclusive, because they have room service but you have to pay extra for that, and I would have done that had I not already felt I had paid for three meals a day. It would be great to eat out on your terrace day or night. I just think maybe if you went to one restaurant if you want the buffet and the other if you want to order off the menu. It seems to me that would be a better plan than trying to do both in the same space, because some of the servers seem to not know what to do. It is 1 big restaurant, with two different dining spaces, after all. We also did love our room with the Jacuzzi, all our animal friends, and having 2 different beaches.

Room Tip: 400 Block is close to everything. We were in a bottom floor room that has double beds-if you want a...
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 23, 2014

The hotel rooms were nice, nothing special but did have lovely balcony's overlooking the jungle. There were two big disappointments with the resort, there was no beach at the resort you have to get a shuttle bus to the beach and rely on it turning up on time to take you back. Also there are a a large number of caged animals in far too small spaces. The Lions and Tigers were pacing back and forwards in a very small area and there were a lot of monkeys in very small cages.

The food was of an ok standard and the bar service was good, the table wine wasn't very good however the beer and spirits were all ok. We did have a few issues with our room not being cleaned or towels not being replaced but it was rectified quickly once we called reception.

It was quite a tranquil place and it felt quite relaxing.

Room Tip: make sure you get a room that overlooks the jungle rather than the access roads
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 22, 2014

We visited March 12-19, 2014. This was an experience unlike other vacation spots. Xpu Ha has very pretty natural surroundings, lighted paths for walking, wildlife running free and in captivity - great for kids and adults. The palapas we stayed in were unique and rustic, although a little small inside - if you're looking for a luxurious accommodations, keep looking. The food on the buffet was very good - we never ordered off the menu - we were never offered a menu.

Since the 2006 hurricane, which destroyed 2/3 of the resort, it looks like they retro-fitted a long skinny pool into the remaining land. It is nice and scenic. There is a chain link fence with privacy strips woven in along the entire length of the restaurant and pool which hides the old pool and palapas. No doubt Xpu Ha has had a lot to overcome with this loss.

The beach that remains is very narrow and rocky, but interesting for the kids to climb on and explore, and there are lots of cool shells - we even came very close to a slithering eel - twice!

My issues with Xpu Ha are these:
They do a below-average job of cleaning the rooms and replenishing towels and mini bar items.
You cannot get a meal at all times of day...the dining room opens for lunch at 1pm.
The pool bar closes at 5pm, so if you want a drink or want to turn in your wet towel in exchange for a towel card, you have to walk or take a shuttle to the front desk, or just keep it until the next day.
You cannot check out a bike until 9:30am - by then my kids are up so that quiet window of time is gone - and, they only have adult bikes.
The pool crowd was small - in fact - it seemed a little boring. There was a karaoke machine to play music and a guy who tried to get the small crowd going, but basically the pool experience was disappointing. The pool staff were all swimming one afternoon - I even saw a guest retrieve their ball for them!
The head waiter had one large table set up in the dining room, and unless it was available, he insisted on seating our party of 8 at two separate tables for dinner, although they were adjacent and could easily be pushed together. This was an upsetting struggle.
Staff always expected a tip...this includes onsite shuttle drivers, waiters, pool bar staff, and housekeeping. The front desk stated that tipping is expected, however,our travel agent said otherwise when we booked this all-inclusive trip. It is upsetting to feel as though you are disappointing the staff. Xpu Ha management needs to be clear with staff and guests, just like their neighboring resorts have, that there is NO TIPPING.

There is no night life, so if you like a party atmosphere, find another vacation spot. This is attractive if your kids are small or you appreciate the quiet.

Room Tip: We liked the 2nd floor palapa rooms for the view and straw roof. I believe they cost more.
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moncton, Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 22, 2014

After reading many reviews regarding Bel Air we were very skeptical, however we were out for a quiet adventure NOT the boisterous people and loud music and we got it. You must remember this is an ecopark not a exclusive spa resort. Many complained about the thatched roof (authenticity), leaves and branches (windy), your in a jungle atmosphere, I loved the birds in the morning, some don't, don't stay here. We had a monsoon rain for 10mins at one point, it was an adventure not an inconvenience......the stay was fun.
Our arrival, after leaving in a snow storm, delayed at airport, delayed at entry, long bus drive our check in was a snap. A bell boy transported us to our palapa room (upper room), showed us how everything worked and directed us to the restaurant. It was dark so it was weird following on a lighted pathway through basically a jungle theme, it worked....
Restaurant... Breakfast omelet's were awesome, potatoes, scrambled eggs, beans, pancakes...etc. Fruits always available. Mexican & Italian food was the main event with some American flair included. Each night was different, however every night you could order fish, shrimp, steak and/or pork chop cooked in front of you. We really enjoyed that feature... bread, rolls abundant. 4/5 choices of desserts or take one of each, they were scrumptious. We enjoyed the food and lots of wine. Open from 7 to 12, Lunch 1-5, Dinner 6 - 10.
Rooms... Our room was clean, large, grand jacuzzi, king size bed, great mattress, body pillows along with down pillows, large deck with hammock, 2 beach chairs, 2 cane chairs and a table. Only once did we ever ask for anything....the room was always done to perfection. We always had hot water, not bathroom mishaps, towels etc....great, mini bar refreshed each day too.
Pool... Open 9-5, Hector was the activity coordinator, great guy. Very informative. Snack bar open 10 - 5, serve hot dogs, hamburgers, nachos, french fries and pizza. 3 days out of our 7 the chef served poolside mexican dishes....great feature. Thick, plush beach towels were provided each day, music always in the background. Sushi /martini bar was located far end of pool. You could sign out a bike for free and return by 5pm. During your trail walks a small snack bar and gift shop are located in lobby bar area also another shop by front desk.
Lobby Bar... very spacious. Some nightly activity from 8:30 to 11 each night, not a music group, it was fun entertainment for you to join in....salsa dancing, music trivia, casino night....Great service from waiters, we basically had 2 - Saulo and Tomas. Tomas was there the most, he was awesome, very informative and great personality. Very attentive to his job and patrons. Loved the chandelier, astronomy planets, the way of the mayans. Beautiful. Coffee, tea & muffins served for 2 hours in the morning.
Features... ANIMALS....puma, bengal tigers, lion, monkeys ( many types ) gorillas, crocodiles, etc...and this beautiful aviary....the birds were stunning. Igunanas scatter everywhere. Monkey's in the trees and McCaws all around the sanctuary. Kayaking was wonderful, the water is crystal clear and we were lucky, we saw the manatees, ( massive 2-3 meters in length and weighed about 200 to 300kg ) her two babies were there but we could not see them....around the lagoon was part of the devastation from Hurricane Emily in 2005. So being a curious onlooker, we walked around the beach front area towards the other side and the loss was massive. The large hotel itself debilitated, the rooms destroyed.....it's too bad. Not sure why they did not renew the entire area however the animal sanctuary that exists now is smaller area but wonderful. Lots to see! Even a show at 3pm....small but very entertaining.
For beach lovers there is only a rocky water area, you would really need shoes if you chose to go in. There is a shuttle to take you to another beach just minutes away. We did not use this so no info. Beachfront chairs, beautiful waters, 30 degrees, and all the cervaza you can drink and tequilla....and intoxicating cocktails.... we thoroughly enjoyed our time, met some amazing people from all over the world which surprised me.
The hotel is in the process now of doing some upgrading which looks really good. We plan to go back to Mexico, maybe not this resort ( just trying something different ) we would recommend this for a quiet, adventurous vacation. Would love to see it when renos are completed.
Check out - again. a snap....completed a comment card, bracelets cut and we were picked up by bus to return to the airport. Ivan was our bell boy, he was a newby, spoke fluent English and had a great personality.
All this being said, we enjoy the outdoors, nature. I do enjoy being pampered to a degree and the staff were always gracious, prompt and always smiling. That we really liked. When we checked in we received a photo copy of the layout, a little blurry, hard to read.....my recommendation is to hard copy the layout with the hours of operation of each area and also activities that take place. We learned only by word of mouth about some things that were happening & some we missed due to that reason. Maybe a Friday or Saturday night music band. The restaurant....we enjoyed it however it could use more variety, became tiresome. There is a menu and we only found that out the day we left. Transportation on the golf carts, more often....10 -15 sometimes turned into 30 - 45......Consistency...best recommendation for any business.

Room Tip: We were in 900, I would opt for 400 next time...closer to amenities. Opt for Palapa (upper room) if...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 22, 2014

So we got there 8:30 pm and check in. We were suppose to get a champagne welcome which did not happen, or no towels card given to us, Not a very warm greeting from front desk staff . Got whisked away in a golf cart to villas 800. The room was on the second floor, looked amazing like no other I have been in, Beds were comfortable and room was very clean.
For breakfast we were confused by having to sign receipts for meals and drinks for our all inclusive package which was a on going thing there.
We spent to next day in town of playa del carmen took local transit was easy to access. Next day we decided to go to the beach so we headed to the lobby and was advised a van will be there in 10 minutes, well 45 minutes it came. Beach was nice and service good, When we decided to leave we noticed others were waiting for the van to get back to hotel and for quite a while, We knew too many were waiting and would not be able to get on van as it would be full, So we walked back and we beat the people that were still waiting.
The resort is very big and they tell you to use golf carts transport well every time we wanted one it was going wrong way or full, So by day 3 we were both suffering from shin splints. There seemed to be only one bar opened at a time, which was unlike any other place I stayed.
So time to check out which was noon, they showed us our charges which showed all our meals and drinks were charged they cleared these all after I advised them our trip was all inclusive, They also advised us our all inclusive was cut off as it was 12 pm check out. We had a 4 hour wait till our bus arrived to take us back to airport, This made no sense to me as this was my 8th time staying in a all inclusive. I never had this issue and considering check in is at 3pm and we got there at 8:30pm.
This was a very nice resort but I would not go back.

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpuha 77710, Mexico (Formerly Xpu-Ha Palace)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpuha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Xpuha
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Official Description (provided by the hotel):
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Bel Air Collection Xpu Ha Riviera Maya Mexico - Xpuha

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