We had a great time - quiet, relaxing, beautiful accommodations. Loved walking by the animals every day, counting crocodiles, looking at tigers. The jaguars seemed to be in a very small cage, though.
Aldo at the front desk was the best - fast, friendly, got things done. He was the most professional of the stuff that we encountered. Actually, everyone is friendly, but service in the restaurant was unbelievably slow. Some things you want to know: food - not great, service is bad. We were very happy not to have purchased all inclusive option.
Room: ours was fantastic, i think they all are pretty good. Cleaning sometimes ok, sometimes bad - twice they didn't put the top sheet on.
Beach - nonexistent at the hotel, if you have shoes, you can walk over some rocks for 5 minutes to the next hotel's beach. Or take the shuttle to their beach - xpuha, very nice.
All in all, if you expect 5 star- don't go. Lower your expectations and have a great time.
- Official Description (provided by the hotel):
- Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more less
- Reservation Options:
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- Also Known As:
- Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
- Xpu Ha Palace Xpuha
- Bel Air Collection Xpu Ha Riviera Maya Mexico - Xpu-Ha