All of the reviews are right - this place truly is amazing. It is definitely one of the best hotels I have ever stayed in. The beach is beautiful, the rooms perfectly appointed (I want to buy their linen it's so amazing!) and the staff are fantastic. Particularly the staff on the beach who will fold your towels while you're swimming - another level of service! I always think you can tell how good a hotel is by whether or not they do Turn Down - again, Esencia does this to another level with a different essential oil burning in your room every night along with a mosquito ring outside to deter insects.
One of the reviewers below has mentioned how they didn't enjoy children being there - I thought quite the opposite. I really enjoyed having children playing about and Esencia carefully manage them by making sure there's a special children's pool. I think there were only children there because it was half term so if you really mind, book outside of those dates.
A few tips:
- My only complaint would be that the food at dinner wasn't exceptional. Yes, it was good but the food is pretty expensive for what it is. $30 for a main is average at dinner. We often went to the beach bar (about halfway down the beach to the right of the hotel) which is considerably cheaper. We often went for lunch and so didn't need much dinner. The food and service is great there too and they often have live music.
- Chichen Itza is not too far away! Our travel agent gave us the impression it was hours away - but it is only 2 hours 15 minutes and absolutely worth the trip. I'd really recommend going.
- I'd recommend going on tours with CESiak (http://www.cesiak.org/) to Sian Kaan, the nature reserve near Tulum. The guides were exceptionally knowledgeable and the canal floating trip was a once in a lifetime experience.
- The spa treatments are very expensive compared to UK prices (maybe not US spas) but it is one of the best spas I have been to. The treatment rooms are open air and they grow their own plants for the treatments. It's a very special place. I'd recommend booking a treatment for when it's dark so you can enjoy the jacuzzi afterwards (you get your own private one!) at night with the candles lit.
- If you've booked a trip out of the hotel, I would suggest making sure everything is finalised by the Concierge before you head up to get your taxi. As Esencia is a bit of a way down from the road, they have a seperate reception by the road. Often they don't put any staff who speak English there - this proved a real problem when we thought the Concierge had booked a taxi and told them where we were going, when actually they expected us to do this. No-one at the reception was able to help us as they couldn't understand us! This happened a few times and I think is a definite point for improvement.
- Official Description (provided by the hotel):
- Hotel Esencia is a 50-acre private estate, with an awe-inspiring beachfront, two swimming pools, day spa, two restaurants, and an indulgent atmosphere fitting of royalty. In fact, the property and many of the buildings once served as the exclusive beach-side retreat of an Italian duchess. Though friendly, warm and generous, the duchess demands the very best and Esencia still benefits from her superior taste, her impeccable style and her zest for life. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Splendia, Priceline and Jetsetter so you can book your Hotel Esencia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Esencia Playa Del Carmen
- Esencia Hotel Playa Del Carmen
- Hotel Esencia Riviera Maya, Mexico - Xpu-Ha