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“Truly relaxing, lovely place, great staff” 5 of 5 stars
Review of Catalonia Royal Tulum

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Catalonia Royal Tulum
4.0 of 5 Resort (All-Inclusive)   |   Carretera Cancun Chetumal Km. 264.5, Xpu-Ha 77790, Mexico   |  
Hotel amenities
Ranked #3 of 4 Hotels in Xpu-Ha
Certificate of Excellence
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Pittsburgh, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Truly relaxing, lovely place, great staff”
5 of 5 stars Reviewed March 14, 2014 via mobile

White sand, immaculate rooms, and beautiful setting. Loved that it's not very large and laid out in a clever way, with reception area closest to the road, then winding walkways to restaurants, then rooms that are in buildings set back in from the walkway (in trees) then the pool and more places to eat, then the beach.

The pool was usually empty (then again, most people spent their time sunning).

Such nice people work here, too.

Our first time on the coast and will come back to this place.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,361 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (688)
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 14, 2014 via mobile

Over last few years we have stayed at the Grand Palladium, the Valentin & the Eldorado Royal so we have other resorts to compare with the CRT. The bus trip from Cancun Airport was a disaster. We waited 30 min. outside before getting on our bus, waited another 30 min. then we're told to change buses, finally got to the resort, total of 3 hours. (Not the fault of CRT) the resort is nice, jungly feel to it which we liked. Saw many animals, even some monkeys. The beach was the best of the Mayan riviera resorts we've been at. About 70% of guests were Europeans with the other 30 % a mix of Canadian & Americans. Pool & area very nice , did not understand the point of the hot tubs by the beach. One was same temp as the pool & the other was way too hot. Saw lots of people go but turn around soon after. Overall service at bars & restaurants was a step below other resorts we've been to. We seem to always have to wait to get a refill of coffee in the morning or a glass of wine at lunch or dinner. At other resorts our cup or glass were always topped up without even asking, not the case here. Of course these are minor things but if you want a comparison, these are small things that make a resort rate a bit lower in my opinion . Overall we had a good time, food was good, good drinks & friendly staff.

Stayed March 2014, traveled as a couple
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Williston, Vermont
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 14, 2014

My partner and I traveled down to CRT the first week of March. Our stay was outstanding! I don't think I have a single complaint. I read a lot of the reviews on here before booking so I thought I would just try to add to what some others have said already.

-There are no "ocean view" rooms. Honestly, I preferred it this way because the beach was so much more beautiful when you didn't turn around to see a bunch of balconies. It also means that all the rooms are pretty much on equal footing so you don't need to worry where in the resort you are staying. It's a very easy and short walk to everywhere.

-The size of this place was smaller than I expected but I really felt like it made it feel less crowded.

-There are a lot of Italian guests but I selected this resort for that reason (hoping it would mean the house wine and food were a little better than places that cater more to Americans and Canadians. FYI, I think I was right). There were a lot more English speakers than I expected though based on other reviews. I would say at least 30% of the guests were English speaking if not more. I'd put Italian at around 50% and the remaining were French, German, Russian, or Spanish speaking. The staff at CRT are so multilingual it made me jealous, so I didn't find that it was an issue for us.

-The food is pretty decent. The tapas place is by far the best (and has a martini bar) but it fills up quickly so be there when it opens at 6:00 if you want to eat there. Everywhere else we had no real problem getting into regardless of the time.

-The beach is perfection! I had heard horror stories of other places where you had to be on the beach with your towel by 7 AM if you wanted a chair. Not the case here! You could wait until 10 or 11 and still have no trouble finding a great spot. I noticed the chairs around the pool were all pretty much spoken for by 9 though so keep that in mind if you'd rather avoid the sand and waves.

-The guests are older than I was expecting and with all of us in our early 30s, we felt like the younger crowd. This wasn't an issue though since we picked this place to avoid the "spring breakers." If you want a lot of nightlight you might want to look elsewhere though.

-This service and all facilities at this place are incredible!

-This was the most relaxing vacation I've ever had and we can't wait to go back.

Room Tip: We stayed in 6201 which had a jacuzzi on the balcony (it's a honeymoon suite) and it was an idea...
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caledonia, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 14, 2014

My Friend and I go south every March break and have done for 3 years now. We always go to at least 4.5 to 5 star adult resorts. This hotel is in the Mayan Riviera about a 1.5 hour drive from the airport. The best part of the hotel is the beach and wildlife. The beach is about a mile and a half very secluded and empty for March break. You could get lots of shade from palms and umbrellas but to get an umbrella you definitely needed to get down their early. I started first day at 6:30 but ended up going down at 5:30 to get an umbrella. There were always lots lounge chairs and the water and ish were beautiful. The pool was good as well.
The room was always clean. If you want to have the buildings closet to the beach you have to pay an extra $25 US per night. We stayed in building 4000 which was halfway between the main lobby and beach. The walk to the lobby or beach was awesome. You walk through the rainforest under a tree canopy full of wildlife. We saw monkeys, coatis, iguanas and more.
Meals were ok. We have been to resorts that had better food. I would say the best restaurants were the Asian and the Mexican. Stay away from the italian. The waiter was great but the ravioli tasted like a flour paste. The breakfast buffet was ok so was lunch.
The waiters and waitresses were always friendly. Andréa and Rosa were the most friendly of the entertainment staff. The rest of the people never said hello or acknowledged us.
The hotel has some sort of agreement with an Italian travel agency so I would say 90% of guests were Italian. Staff seemed to cater to them more. Doesn't bother us but thought people should know.
Evening entertainment: The beach party is not a beach party and was dead, the disco after is also dead. We were there twice and both time the dancers come up for about 15 minutes and then leaves. We were basically the only ones there. Whenever I asked the DJ to play a song I had to ask at least 4 times. NOT GOOD.
There were 3 shows that were worth while, the Mexican show, the horror show and the Saturday show where they danced to all the hits.
Overall this was not one of the best hotels we have been to. It was still very relaxing and we enjoyed ourselves but if you are looking for partying this is not the place to go.If you want a quiet beach and a quiet evening it's the place to go.

Room Tip: Choose building 4000. It's halfway between beach and lobby, morning buffet.
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  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed March 13, 2014 via mobile

Stayed at the Catalonia Royal Tulum 2/14/14-2/24/14. My husband and I had a wonderful stay and would definitely return and refer the resort to friends and family.

Room: Stayed in a deluxe suite. The room was nice and comfortable. It had a king size bed, bathroom with a walk-in shower and view of the jungle foliage. I think that if we returned, we would upgrade to the next level of suites however. There wasn't anything wrong with the room that we stayed in, but personally we like a little bit more luxury.

Cleanliness: I have nothing but good things to say here! The resort was well kept. Moreover, our room was cleaned first thing every morning around 9:30 am. The maid service even left different towel art in the room throughout the stay.

Food: The food was good...maybe not great, but it is an AI. I will have to say that we really enjoyed the Mexican and Italian restaurants. The Tapas was located right next to the cenote and although we didn't enjoy the food that much, I really think it has a fun atmosphere. Lastly, and I can't believe I'm going to say this as I've never said this about any other AI I have stayed at, the buffet (breakfast, lunch and dinner) were fabulous. We also tried room service. I wasn't a huge fan of the dinner options, but we did very much enjoy the breakfast menu

Spa: I visited the spa a few times during out stay. I had a few messages (Swedish, deep tissue, aromatherapy and reflexology) as well as a spa pedicure. If you are like me and are getting away for some R&R, I highly suggest visiting! The spa itself was beautiful and all the procedures that I had done were well worth it!!

Atmosphere: If you are looking to party, this is most likely not the place for you. It's a very laid back resort and does not offer really any sort of night life aspect. Since this is what we are looking for when we travel, it was perfect for us. I also wanted to throw in something about the vera club. Honestly, I don't know where the negative comments are coming from. From my point of view, Vera club works along with the resort's activity employee's to offer all guests daily activities like beach volley ball, bocce ball, water aerobics, etc. I personally never felt left out. I do however believe that Vera club workers work somewhat in the capacity of a concierge service of sorts for the Italians that are vacationing there. I also want to mention that yes, some Europeans smoke. However, My personal experience with our stay was that a lot of Europeans that were smokers were conscientious of us non-smokers and would move away so that we wouldn't be affected. Interestingly, the smokers that I had most problems with we're the non-Europeans. At the end of the day, I love to travel and experience different cultures. There were people from all over the world when we stayed there and it made it more fun for us.

Beach: in one word...beautiful. Hands down one of the most beautiful and perfect beaches I have been too. Soft white sand for miles. When we stayed there, it was a bit windy, but being that it is the Caribbean it was only slightly choppy.

The towel game: Again everyone has the right to their own opinion on this issue. I will say that my husband and I typically went to the pool/beach area around 10ish every day and we never had an issue finding a spot on the beach or by the pool. I get that there probably are those "perfect" spots that made some people wake up at 6 am every day to grab it, but all one needs to do is move a chair...no biggie!

All in all, a wonderful experience and I can't wait to return. Also, I want to thank the staff for making the stay so wonderful. They work tirelessly and exceeded my expectations!

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 13, 2014

Incredible Caribbean beach, very friendly staff and great food. Peaceful place to really enjoy vacations. There are several a-la-carte restaurants which are also included in the fare. I highly recommend the Spanish Tapas, just make sure you are covered with mosquitos repelent because it is close to a "cenote". Hotel itself is in the jungle, so you will see many cute local animals like iguanas, wild cats and so but they are completely inoffensive.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lexington, Kentucky
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 12, 2014

We had a great time at this resort from Feb. 25 - March 3. The resort was at capacity but we were able to upgrade our room to deluxe so that we could be closer to the beach. The front desk is horribly understaffed, but they worked hard to honor our requests. We were greeted with a cold drink and moist towel on arrival.

The restaurants were not crowded and we only had to wait for a table one evening at Tapas. We found the Buffets to be the best food in the resort for all times of day. The crepes were excellent at the breakfast buffet and the mexican specialties on the lunch and dinner buffets were always great. The coffee is nice and strong and they make cappuccinos and espressos as well. They even made me a soy cappuccino (after a little tenacious repeat requesting). The staff here works very hard and tipping is always appreciated. Make sure to bring lots of small bills with you because you can't get change here. They do have an ATM, but it will only dispense pesos.

The winding path through the resort is so charming! It makes your walk to and from the dinner buffet magical. Don't even pack high heels though. We saw some ladies struggling to walk on the stone path and felt sorry for them. This resort is so casual, flip fops at dinner are fine anyway. They allow vendors to set up booths along the walkway in the evening a couple nights each week. We found that this was a great way to find souvenirs for family but we felt a little stressed by the necessary dickering over price. In the end, we got a good deal and nice souvenirs though.

The beach is truly amazing. My friend and I were looking for a very calm and relaxing resort to just sit on the beach all day and read while being served frozen drinks and taking a snorkel now and then to cool off. This was the PERFECT resort to meet our needs! Ingrid was our beach server and she was magnificent! She kept the drinks coming and was very helpful with suggestions for other drinks to try. The hot tub was really nice at the end of the day when the wind picked up and we were feeling chilly, but not quite ready to leave the beach yet (very smart design and location for the hot tub). We didn't use the pool very much, but it it really beautiful and the perfect temperature. We liked the small wading pool with loungers but there was construction nearby and the noise and dust was bad in that area. I'm looking forward to seeing the new area that they are working on when I return next year.

Our room was very clean and the housekeeping staff had fresh towels for us every morning. Then fresh beach towels were delivered every evening while we were at dinner. The only complaint with the room is that the mattress, although brand new, was very firm and gave me a backache. It's probably not too bad if you sleep on your back, but stomach sleepers beware.

If you walk south along the beach a short distance, you will find a very small hotel that has some booths on the beach offering massage (highly recommended! and very inexpensive) and one offering kite boarding. Directly out from that hotel is a very nice reef.

We LOVED this resort and will definitely be back next year! I hope we can bring more family and friends along too.

Room Tip: All the buildings are nice, choose based on preferred location. Buildings 1&2 are near the din...
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Catalonia Royal Tulum

Address: Carretera Cancun Chetumal Km. 264.5, Xpu-Ha 77790, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Xpu-Ha
#3 On the Beach Hotel in Xpu-Ha
#3 Spa Hotel in Xpu-Ha
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Catalonia Royal Tulum 4*
Number of rooms: 288
Official Description (provided by the hotel):
Adults only all-inclusive resort, located in Xpu-Ha, Riviera Maya, on the Caribbean coastline. It is surrounded by native jungle trees, local plants, mangroves and cenotes - water springs where a diverse variety of flora and fauna can be found in an unspoiled habitat. It is just 25km from Playa del Carmen and Tulum's archaeological site, and 85 km south of Cancun International airport, in Quintana Roo State, Mexico. ... more   less 
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Also Known As:
Catalonia Royal Tulum Xpuha
Riviera Maya Copacabana
Copacabana Riviera Maya
Catalonia Royal Tulum Riviera Maya, Mexico - Xpu-Ha

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