My Friend and I go south every March break and have done for 3 years now. We always go to at least 4.5 to 5 star adult resorts. This hotel is in the Mayan Riviera about a 1.5 hour drive from the airport. The best part of the hotel is the beach and wildlife. The beach is about a mile and a half very secluded and empty for March break. You could get lots of shade from palms and umbrellas but to get an umbrella you definitely needed to get down their early. I started first day at 6:30 but ended up going down at 5:30 to get an umbrella. There were always lots lounge chairs and the water and ish were beautiful. The pool was good as well.
The room was always clean. If you want to have the buildings closet to the beach you have to pay an extra $25 US per night. We stayed in building 4000 which was halfway between the main lobby and beach. The walk to the lobby or beach was awesome. You walk through the rainforest under a tree canopy full of wildlife. We saw monkeys, coatis, iguanas and more.
Meals were ok. We have been to resorts that had better food. I would say the best restaurants were the Asian and the Mexican. Stay away from the italian. The waiter was great but the ravioli tasted like a flour paste. The breakfast buffet was ok so was lunch.
The waiters and waitresses were always friendly. Andréa and Rosa were the most friendly of the entertainment staff. The rest of the people never said hello or acknowledged us.
The hotel has some sort of agreement with an Italian travel agency so I would say 90% of guests were Italian. Staff seemed to cater to them more. Doesn't bother us but thought people should know.
Evening entertainment: The beach party is not a beach party and was dead, the disco after is also dead. We were there twice and both time the dancers come up for about 15 minutes and then leaves. We were basically the only ones there. Whenever I asked the DJ to play a song I had to ask at least 4 times. NOT GOOD.
There were 3 shows that were worth while, the Mexican show, the horror show and the Saturday show where they danced to all the hits.
Overall this was not one of the best hotels we have been to. It was still very relaxing and we enjoyed ourselves but if you are looking for partying this is not the place to go.If you want a quiet beach and a quiet evening it's the place to go.