First I would like to point out the comment made by MT titled "beware".We travel quite often every year and stay at very nice places, I was very impressed with this place, and this time we even spent less than our typical normal price range for a place. The review from MT sounds like a review from a generaly unhappy and hard to please person.
I spoke with quite a few guests and most have been to the Cancun area several times and said thay the Royal Tulum by was the best unless you are traveling with kids, since it is an adult only resort. MT mentioned (the smoking, we don't smoke but you are on vacation, just relax and let people enjoy thier selfs too, also there was a strong breeze that whips through there it carries thr smoke before you can really smell it. Also, the "ANIMATION TEAM" i didn't have any interest in taking part in that but a large majority did, i would imagine most people should have the sense to know you are going to a beach in the Caribbean there is bound the be a beach activity like that, plus it olny lasted for about an hour each time maybe twice a day. If you want to nod off, go to your room, never heard the blender, she most have been right up on it to hear it. Music, a beautiful tropics beach vacation, are we really going to give a hoot if the same soundtracks of music play to often, I mean who is paying attention to how many times they played Jimmy Buffett? I mean c-mon and the cleaning crew if anything started too late, i never heard them in the mornings, even when I slept in late unti 9:30am.) I understand that this is a review website and people have their opinions but it bothers me when pepple nag for everything just to nag and give people misleading reviews.
We think it was a great resort with a perfect setting, resort building and walkways are built through the jungle that open right up to a great pool and beautiful beach.
The resort staff was very nice, the dinner service was great, I wish I could say the same for the food. They staff always kept the entire complex clean. Good key thing to know before going about the drinks, top self is avail if you ask for it and there is no additional charge. Too bad i found that out on my last day.
If you like wildlife there lots of these little Raccoon / monkey like animals all over the resort that will come up to you (COATI) another capybara like animal (RED AGOUTIS) and lots of Igaunas.
Planning day excursions were very easy there, we took a snorkeling trip near Tulum with the Sea turtle's and snorkeling in the Cenote it was definately worth it, we were able to swim upclose within a couple feet of 12 sea turtles, we booked that at the hobiecat/kayak rental spot by the beach at the hotel.
We also booked the Chichen Itza, Ik Kil Cenote and Coba ruin tour on a one day while we there. Best value, promptness, you can have the driver stop even at a roadside shop for gift etc and since there are private, you don't have to wait to for them to pick up and drop off guests at other hotels also for booking round trip airport pickup. (USA TRANSFERS)
CONS: Watchout for the seafood, i did get a little ill my first day from eating a room temp under cooked seafood entree at the Tapas restaurant. The rest of the food was very blah not good at all. I would have given them a 5 if it were not for the food, the one restaurant that was decent was the mexican and breakfadt because you could make your own hot breakfast sandwiches.
Also the tip and tax is included with the all inclusive package at this place, I even made sure and verified with the hotel manager and was told that the employees there are compensated very well there and that they are not supossed to accept tips. Though there were a couple bartenders that put us dollars out on the counter and leave them there to try to make it look like you are supossed to tip, when you don't it was those only those 2 bartenders that would pretend like uou were not there when you can back for a drink.
SO BE AWARE YOUR TIPS ARE ALL INCLUDED, PER WEBSITE HOTEL INVOICE AND MANGER, DON'T LET THEM MAKE YOU FEEL BAD OR INTIMIDATED.
OVERALL: I would definately recomend his place, even know the food is not anything to write home about, the setting, beach, pool, service and location are all worth it.
I hope this review was helpful,