We have a mixed review so we'll start with the highlights:
The top floor room we had in the Luna building was very nice - decent bed, pillows and excellent bathroom/shower. The maid service for our room, over two weeks, was excellent. Very clean, amply stocked fridge, lots of fresh towels, and room was cleaned very early in the day during our time at the pool. There were absolutely no glitches with our room. The pool seemed cleaner than past resorts we've visited - at just over 5' tall, I could stand in all parts of the pool. Poolside sunbeds are very comfortable but be at the pool between 6:00- 6:30 am if you want a selection. Poolside service was friendly and attentive. The beach is very nice, the ocean was rated with a yellow flag (caution) for most of our stay due to wind but was easy to swim in. The food is Mexican resort fare so you find what you can count on and eat that continuously. The ice cream, guacamole, eggs/omelettes, fruit and bread could be counted on. We enjoyed the buffet most for choice, best selection and quickest seating. Best a la carte in our opinion was the mexican restaurant. Al a carte restaurants experienced rolling closures that made us suspect they are stuggling at this hotel. They did not notify you when a restaurant would be closed. The main thoroughway through the resort is a beautiful stone pathway set right into a jungle between the resort buildings and ocean. Plenty of iguanas and interesting rodents to amuse.
Lowpoints - the spa is expensive by Canadian/American standards and you know that the staff aren't taking home all those earnings. In all fairness, the spa staff were well trained and offered good services. We spent more than the average guest at the spa and were rewarded by having one of the spa staff solicit us for money the day before we left. We had a friendly relationship with him and he must have decided we were a good bet to hand over cash. The ploy used was that a family member needed medical care and he did not have enough to cover the bill. He said he would pay us back via Western Union if we gave him our name & address. The whole thing was suspect and ruined our last day at the resort. Unfortunate for anyone in Mexico who does really need help because it just fosters the suspicion that people are constantly trying to get your money. Left a bad taste in our mouth. Have not decided if I will report this to the hotel just yet - we noticed that any concerns are usually ignored. There were some very hard working employees on this resort but management is stretching them to the limit and even discontinued one employees contract on the last day of our stay. Too bad - he was very good at his job in our opinion.