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“A Very Special Hotel” 5 of 5 stars
Review of Hotel Hacienda Uxmal Plantation & Museum

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Hotel Hacienda Uxmal Plantation & Museum
3.5 of 5 Hotel   |   In the heart of the archaeological park of Uxmal, Uxmal 97840, Mexico   |  
Hotel website
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Hotel amenities
Ranked #1 of 3 Hotels in Uxmal
Certificate of Excellence 2014
Cambridge, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“A Very Special Hotel”
5 of 5 stars Reviewed June 2, 2013

Hotel Hacienda Uxmal has a very special atmosphere, generated by its careful design and very friendly and attentive staff. A refreshing welcome drink was provided on our arrival and our luggage was dealt with very promptly then and on our departure.
Rooms open onto the cloister-like courtyard, in the centre of which are a good-sized swimming pool, a lily pond, grass, a variety of trees, and many attractive birds. Nearby is a palm thatched open sided terrace, where one can while time away relaxing in one of the hammocks.
The floors are covered in colourful mosaic tiles and the furniture is made of local wood, giving a lovely old-fashioned feel to the high ceilinged rooms. Bedrooms have both air-conditioning and fans, and a delightful touch is the crafting of towels - swans, bears and rabbits - and the strewing of flower petals around the bath.
The hotel has hosted many dignitaries in the past, including royalty, presidents, archaeologists and celebrities, and outside each bedroom is a plaque giving details of the room's most distinguished guest.
The menu has a wide range of choices, with plenty of Mexican dishes, and the standard is very high. The staff were happy to accommodate our 'split meal', so that we could go to the Son et Lumiere at the Uxmal ruins, before enjoying dessert.
Our only disappointment was that we could not stay longer.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review, June 8, 2013
From our heart, thank you for your comments!
The Hacienda Uxmal has been in our family for 340 years. The love and devotion of many generations who have participated in it's design, construction, furnishing and giving ambiance to what you experience THANK YOU!
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426 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Ft. Lauderdale, FL
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 27, 2013

The food is very good with a very good variety of traditional foods. The location is beautiful and a good home base to explore the area. The pool is clean and very enjoyable. The staff is very helpful and go out of their way to make you comfortable. Afternoon breezes make for a restful evening.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review, June 8, 2013
Thanks for such a wonderful review!
We are delighted with your comment about our cuisine, MUCHAS GRACIAS!
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Edinburgh, United Kingdom
Top Contributor
68 reviews 68 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 27, 2013

I can only say: What a lovely hotel!

It is quite an experience to stay at this famous hotel where countless celebrities stayed before (Grace Kelly, Queen Elizabeth II, Princess of Denmark, Jacqueline Kennedy etc.). The U shaped building has lovely rooms and suites. We stayed there for one night only as it is located a few minutes within walking distance to the Uxmal visitor site.

Loved the spacious bedroom, bathroom and the lovely swimming pool. We also dined at the hotel and went for a buffet dinner which offered a selection of lovely salads, vegetables and various main dishes and desserts. Staff is very friendly and helpful.

Tip: Book well in advance as it is a popular place. Also, I would highly recommend to spend a night there and to visit the temple sight early in the morning (door opens 8am).

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review, June 8, 2013
Thank you for sharing your experience with the world's traveling community.
We look forward to having you with us again!
Safe Travels.
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Banff
Top Contributor
86 reviews 86 reviews
28 hotel reviews
Reviews in 43 cities Reviews in 43 cities
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed May 15, 2013

I really struggled with the rating of this review as it originally was going to be an 'average' review but the service turned it into an excellent. Let me explain why...
As noted in the title of the review, this place oozes with a fascinating and storied history that is very tastefully presented in and around the rooms. That alone is worth added enjoyment to any stay here and enough to warrant another 'tick' up. We chose this site as I found this to be the best quality for value option around Uxmal and I feel that it met the mark but we were disappointed with certain things.
The service in the on site restaurant after the light show was non existant due to a tour buffet. After we were seated in a table that could seat about eight (2 of us), nobody looked in on us for one of those extended periods of annoyance that was long enough to get up and leave...so we left. We knew that the restaurant down the street was still owned by them so the money was going to the same place (only option in area), but we had great service and a tasty dinner down there. When we went for breakfast the next morning, the same server William (very good guy) was there and without us having mentioned anything to anyone about our disppointment for being overlooked at the restaurant apologized and gave us an extra fruit plate. We were very impressed with this proactive apology for something we had not realized that they were aware of...we didn't concern ourselves with any thoughts about how they knew we had walked out...It was a nice save!
There is also a difference between historically rustic and old, crappy, in need of replacement. Management needs to look at the following projects - changing lamp shades and light fixtures, changing bathroom fixtures, espcially the rusted shower heads and replacing the towels (some were literally falling apart at the seams).
Finally, charging 35 pesos for a bottle of in-room water in a country where everyone thinks/knows that you can't drink the tap water is a classic case of the luxury hotel nickel and diming...the rates are quite low to still be special, why not up the rate by 3 bucks per night and give us the guest the bottled water for free? We were lucky enough to have some free bottles provided from another hotel because we had other free bottles extra from the hotel before that...
Finally, there was an excellent book presented at the front desk about the Yucatan, I am working with someone at Mayaland hotel to get it mailed to me at my expense - and I appreciate this extra effort and service!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review, June 8, 2013
Thank you so much for your thorough review!
we hope to see you again soon.
Hasta la vista!
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London, United Kingdom
Top Contributor
128 reviews 128 reviews
86 hotel reviews
Reviews in 74 cities Reviews in 74 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed May 6, 2013

The good:
* Good location over the road from the Uxmal ruins. There is a hotel even closer than this one which is right on the doorstep of the entrance to the ruins.
* Rooms are large.
* Breakfast is plentiful
* Free wifi
* Very cheap
* Nice pool and grounds

The bad:
* Rooms are a bit basic. They could probably do with an upgrade, in particular the beds.
* Big spa bath, but unable to fill it without running out of hot water.

Conclusion:
I would probably recommend this hotel to those wanting to stay near the ruins, though there is another hotel even closer. The rooms are basic and we were happy enough with what was on offer, but it really is a basic hotel. It is very good value.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review, June 8, 2013
Of the last 10 comments, yours is the only one that is not a perfect score!
You paid for a standard room. You got a standard room. You mention that IT IS A GREAT VALUE and it really is. Where in the world do you get a room like that for $78 USD ?
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Solana Beach, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 1, 2013

Uxmal should be as famous at Chichen Itza, it isn't. but should be. First, no crowds. Two, you can climb all over the ruins (except main pyramid which has steps at 60 degrees!) Third, the excellent Hotel Hacienda Uxmal is right across the street from the impressive and extensive ruins. Do like I did, walk around for awhile, go back to the hotel for lunch and a swim, go back in the cooler afternoon for another look around. Big rooms, lovely furnishings, fine restaurant, bicycle paths, nice swimming pool to relax around. Perfect

Room Tip: all are fine, as far as I could tell
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review, May 2, 2013
Uxmal was more famous than Chichen Itza... until Cancun came into existence and visitors, marveled at Chichen and unaware of Uxmal reverse the standing! You are absolutely right!! And I own both hotels (The Mayaland in Chichen as well) so I am completely unbiased. Just look at the Who is Who of the World in period between the XVII and XX centuries, as can be seen by our gallery of visitors at the Hacienda Uxmal, and you will confirm the above. Uxmal is the architectural Masterpiece of the Classic Period of the Maya Civilization ( so said Frank Lloyd Wright & many, many other archeologists and scholars).

Thank you for your fine comments on our Hacienda. We are all great full !
May you always enjoy safe travels.
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Sydney
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 27, 2013

We spent one night here and wished we could stay longer. Our large room was comfortable and tastefully decorated. We had trouble with the shower system and the problem was rectifed within minutes of our complaint even though it was 11pm. We had diiner at the hotel and found the service good. Unfortunately we didn't get around to using the pool but it did look appealing. We were with a small tour group otherwise we would have stayed longer. Only a short walk to the archaeological site.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review, May 2, 2013
You made a common mistake.... staying for just a couple of nights... THERE IS SO MUCH TO DO AND LEARN in this central part of Yucatan: Convents, Grottos, Mayan villages with great shopping for hand made artifacts, clothing ... I could write a book on the subject.. all at unbelievable prices !

So yes, next time you come.... we look forward to having you with us for about a week.

Until then, Safe and happy travels!
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Additional Information about Hotel Hacienda Uxmal Plantation & Museum

Address: In the heart of the archaeological park of Uxmal, Uxmal 97840, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Uxmal
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Uxmal
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Hacienda Uxmal Plantation & Museum 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
In the heart of Uxmal, Hotel Hacienda Uxmal Plantation & Museum is the world's first hotel hacienda. Completely remodeled in 2002, and constantly up-dated,rooms overlook a central pool surrounded by beautiful tropical gardens and graceful palm trees, set in a working plantation with many kilometers of forest trails for walking, jogging, horseback and bicycle riding. All rooms have a terrace or a balcony. This delightful resort of contemporary colonial architecture is a favorite of royalty, world personalities and heads of state. The new Chocolate Museum neighbors our extensive gardens. Our location is ideal as a base from which to visit Yucatan's major attractions. ... more   less 
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Also Known As:
Hacienda Hotel Uxmal
Uxmal Hacienda Hotel
Hacienda Uxmal

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