I have read the positive reviews for Blue Bay. My experience was far from enjoyable at this property. Perhaps I did not have the same quality of bungalow that the other reviewers describe. My accommodations were less then what I would expect in a hostel, and priced at much more.
Upon arrival, the receptionist insisted that I must have a printout of my confirmation number. Since I had not been sent an email from Kooz, I could not locate my confirmation. She stated that I did have a reservation, but the printout was vital. This has not been required at other Kooz hotels.Check in took quite a bit of time.
I was shown to a spartan, tiny cabin with torn screens, no fan, and aged sheets that had seen many guests. It was incredibly depressing. I had booked the room because nothing else was available in Mahaual on my chosen weekend. Having stayed many times at the Kooz 57 in Merida, I thought that the quality might be acceptable at Blue Bay even though it is not a four star accommodation. I was very wrong.
My bunk beds had seen many travelers;the mattress was covered by a thin, worn sheet. There was no mattress cover. The mosquito net was available on the top bunk, but it was torn. There were no other adornments in the room. The" shared bathroom" was a huge, dark palapa with no hot water. Soap was in a dispenser in the showers;shampoo and body cream were not supplied. Towels are issued on a "deposit and ID" basis. Although I was confirmed for a "second row from the beach", I was given a tiny "closet" next to the laundry.
I had dinner at the affiliated restaurant. My "lobster" burrito was expensive, and contained 90% rice. If there was any lobster in the burrito, it was well hidden. A shrimp dish was excellent.
I spoke with the manager about my dissatisfaction with my bungalow, and he did offer to procure another room for me at a sister hotel However, the price for the replacement room was much more then I wished to pay...about 3 times as much. Since I had waited until 3PM to hear of a possible vacancy, the manager charged me for two nights and two breakfasts. I stayed one night, and consumed one breakfast. I gladly bit the bullet, and left Mahahual.
I live in mexico, and I travel throughout the country. I expect to get what I pay for, and I am frequently pleasantly surprised by the value for the price. The Blue Bay was a huge disappointment, and certainly led to my decision to continue my vacation elsewhere.
When I left the Blue Bay, I drove to Xcalak and was fortunate to find a room at Tierra Maya. The hotel and location were incredible, and made the long drive from Puerto Aventuras very worthwhile. I believe that Blue Bay and Kooz hotels need to take a careful look at the quality of their accommodation in Mahaual. I expected so much more from a Kooz property.
The other bungalows may be better, but the the claustrophobic closets that are "shared bath&quo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review and we are really very sorry for your dissapointment of Ko'ox Blue Bay.
We were investigating all what are you saying and we will continue do it, to improve our work of every day.
We look forward to welcome you in other Ko'ox Hotel in Mexico.
Ko'ox Hotels Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.