I really enjoyed the beginner's diving experience. I was really looking forward to the photo package for a great picture to put on my vacation wall at home. When the photos arrived they were of another person that was in our dive group. When I contacted the photographer he assured me that he would look at the date and photo numbers to send me the correct pictures or he would send me a refund. To date I have received neither and it is well over a year since my visit.
I understand that mistakes can happen and that they can mix the people up but they need a better way of knowing who is who and they should follow up on their refund promise.
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