This was our second visit to the Royal Suites. I'll start with transportation. We used a VIP transportation service at Cancun-Airport.net This was the third time we have used this service. We love that it is private because you go straight to your hotel. The drivers are all great, bilingual, and very helpful. I highly recommend them. Took about 1 hours from the airport to the resort.
We went last year in May and the Royal Suites did not have their own lobby or bar as it was being renovated. So, we were anxious to see the new lobby bar. It is gorgeous! Beautifully decorated, staff were very friendly and helpful--definitely an improvement over last year. There are pastries and coffee in the morning and then they have light snacks during the day. There are 2 beautiful outside decks. The Royal Lobby and bar are exclusively for use by Royal Suite guests.
The room: we booked a one room suite. Very nice. It had a separate living room with sofa, desk, and chair and a small balcony. Flat screen TV too. There was a large bathroom that had tons of natural light. The bedroom had a comfy queen/king size bed, flat screen TV, and a large balcony. The balcony had 2 chaise lounge chairs and a Jacuzzi. We were very pleased with the room and the service of staff.
The Royal Suites is part of a larger complex within the Grand Palladium, and it is an adults-only resort. That is the main reason we liked it. The entire complex is quite large but all of the other properties are beautiful. The entire complex is beautifully maintained and the beach is gorgeous. I absolutely adore the Spa area and spa pool at the resort--which is included if you are at the Royal Suites. The infinity pool at the spa is so peaceful. The Royal Suites also have their own pool with bar service next to the Royal lobby.
I know several reviews comment negatively on the fact that the Royal Beach is a bit of a hike from the Royal Suites. But, guests of the Royal Suite have use of Royal golf carts that take you anywhere--the spa, a restaurant, the Royal Beach. Can you imagine whizzing by groups of people who are looking at you with that face that says "hey, why can't we get on that golf cart?" Hilarious! All you do is ask lobby staff or bar staff anywhere on the resort to call a cart for the Royal Suite and they come. You sometimes have to wait 5 minutes or more but it's not a big deal. And my husband always tipped $2 anytime we got a ride. It was not expected but that's what we wanted to do. So, the Royal Beach is really a section of the beach sectioned off with bali beds and lounge chairs. It has bar service. Staff regularly walk around that area only and take drink orders. In the mornings they bring you a lovely grapefruit half filled with fresh fruit. Around noon they go pass out sandwiches. I have to say the service at the Royal Beach is exceptional. The only negative is that it is truly not beach front as it is several feet away from the water, but to me that was not a big issue...just walk 15 or 20 feet and there's the water. And the water was so clear while we were there--turquoise blue and it made you think you were in a swimming pool.
As a guest of the Royal Suite you have access to all beach areas, and all amenities at the resort. You can also dine at any of the restaurants. Here are my suggestions: 1. have the lobby staff make your reservations for dinner for each nite. It is a good 1 hour wait if you try to do a walk-in at any of the restaurants--except El Jardin, which is just for Royal Suites guests, 2. make reservations for the beach BBQ they have one night a week. The food was the best we had, 3. Do not, under any circumstances, get dragged into listening to their sales pitch for the Travel Club, 4. Explore the entire resort complex--not just the Royal Suites. The church, flamingos, exotic flowers, etc. are all worth a look, and 5. take the time for a walk on the beach by moonlight. You won't regret it.
What didn't I like about the Royal Suites? I can sum it up in two words: food and sun. It was freakin' humid there and I know not much can be done with that. But if expect cold American-style air conditioning, you are going to be very disappointed. Overall, I didn't think the food was really that great. I can't say more than that but none of it, at any of the restaurants was very good. The food on cruise ships is way better. And why do they not serve cake for dessert? Everything is this mousse stuff that looks like it was made 4 or 5 days ago. Oh, and my biggest complaint...the alcohol...is not really alcohol. I get a major buzz off of just one martini...but at the resort I drank 2 or 3 alcoholic beverages in a row and got nothing--not even a burp! Even the liquor bottles they have in your room did nothing for us. Perhaps that's a good thing.
Overall, we had a very enjoyable, relaxing time at the Royal Suites Yucatan.