My husband and I vacationed at this resort in November 2012 for two weeks and had an amazing time. We returned this year for New Years Eve for two weeks and I must say things changed. The one bedroom suite was beautiful and very clean, however, in order to use the hairdryer in the evening we had to shut off the air in both rooms and most lights in order for the power not to go out. This continued throughout our stay even though the problem was reported to guest services. The food has changed dramatically since last year and we were very disappointed with their offerings in El Jardin, which was a favourite restaurant last year. The last meal we had there was burnt and dried out beef medallions and coconut shrimp. We are not fussy eaters, but it was awful and we could not eat the beef at all. Our other issue was that the beach was never groomed and there was a lot of seaweed, which is to be expected, but also debris of many different types that have washed up ashore and had not been cleaned up for some time. This was not the case last year. The other big issue was that there were never enough beach lounges for people. Many times people were on their towels on the sand as there were no loungers. I don't care if you have paid $1000 or $5000, everyone should have a place to sit at the beach. Guests were entering the Royal Suites area and removing beach chairs in order to have somewhere to sit at the beach, and I don't blame them. The Royal Section was lovely but on more than one occasion people from other parts of the resort were using the facility which meant that there was not enough seating for Royal guests. Personally, we like to sit at the beach and rarely used the Royal Section.
On a positive note, the new lobby and lounge area in the Royal Suites is beautiful and the service is wonderful. Filiberto makes the best drinks and is such a gentleman. The maître d in El Jardin was also a very gracious gentleman and host and the service was very good.
New Year's Eve was a lot of fun and the entertainment at this resort is some of the best we have seen. However, with that being said, we decided to move to another resort for the remaining 8 days of our vacation, and had a wonderful time. We were very sad to see the decline in the resort and for that reason we will not return. Royal Suites was a beautiful piece of heaven and can be again if management takes the time to address some of these issues.
- Also Known As:
- The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
- The Royal Suites Yucatan By Palladium Hotel
- Royal Hotel Puerto Aventuras
- The Royal Suites Yucatan By Palladium Riviera Maya/Akumal, Mexico
- Official Description (provided by the hotel):
- The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more less
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